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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 2030 S Germantown Rd, Germantown, TN 38138
Phone: (901) 755-5175
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Fast Food in Germantown, TN at 2030 Germantown Rd | McDonald’s
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McDonald’s, 6690 Poplar Ave, Germantown, TN 38138, US
Get more information for McDonald’s in Germantown, TN. See reviews, map, get the address, and find directions.
Reviews
Truth Teller
Review for McDonald’s – Germantown, TN (1/21, ~11 AM)
I had one of the most dehumanizing experiences I’ve ever encountered at this location. I placed a legitimate table service order and was waiting for my food, only to be accused of loitering by a man named Adam, who chose to confront me and no one else in the restaurant. While I was quietly charging my phone and minding my business, he approached me under the assumption that I hadn’t purchased anything — despite the fact that my food was en route.
Meanwhile, several white patrons were also seated, eating or chatting without food in front of them for long periods. None were questioned.
To make matters worse, a white woman nearby had been staring at me, and when I politely asked for my boundaries to be respected, the situation was escalated — not because I was disruptive, but because I spoke up. Adam continued hovering, even after I repeatedly asked for space. Rather than de-escalate, they called the police on me, claiming I was loitering — despite the fact that I had a receipt and a food order.
The officer who arrived admitted I hadn’t done anything wrong, yet still carried out a trespass warning, allowing corporate employees and staff to misuse law enforcement as a tool of intimidation. This is a clear abuse of power and speaks to broader issues of racial profiling, selective enforcement, and weaponizing police presence against Black patrons who dare to set boundaries or simply exist.
This experience was humiliating, stressful, and a reminder of how Black women are constantly policed for simply taking up space. I will not be returning to this location and strongly urge corporate to review the surveillance footage and re-evaluate who they choose to protect and who they target.
The video only strengthens my position. It shows clear, documented evidence of my calm, repeated requests for space, and his refusal to respect boundaries. That’s not only unprofessional, but it also underscores the racial and power dynamics at play.
A few key points that the video highlights:
• I was not loitering: I ordered food. Period.
• He escalated, not me: The video shows who was pressing the issue, hovering, and ignoring clear requests to disengage.
• I remained composed: I didn’t shout, curse, or become physically aggressive — yet still faced police involvement and a criminal trespassing warning.
• He used refunding my order as a setup: Saying I’d be loitering after the refund is a circular trap — one he created after making the situation hostile enough that I no longer felt safe eating there.
He should never have been the one to approach me with my change if he was the source of tension. That’s not customer service; that’s harassment under the guise of “policy.”
McDonald’s has faced ongoing outrage over its treatment of Black patrons — especially:
• Calling police disproportionately on Black customers (sounds familiar in my case)
• Targeting Black people for loitering accusations, even after ordering (also strikingly similar to my case)
• Cases of racial bias, stereotyping, and being followed or monitored in stores (also present in my case)
By the time police show up, it’s already escalated.
It’s not about safety, it’s about control and exclusion.
As for Blacks, any police interaction carries real risk, regardless of how calm or cooperative you are.
This pattern is harmful because it sends the message that your very presence can be viewed as criminal, without doing anything wrong.
Using authority to punish the innocent is an abuse of power, not a neutral act.
It is wild to think that some businesses would run smoother without their own leadership or staff. But it happens when:
• Respect is lacking
• Micromanagement replaces trust
• And people bring bias instead of skill.
… moreI had one of the most dehumanizing experiences I’ve ever encountered at this location. I placed a legitimate table service order and was waiting for my food, only to be accused of loitering by a man named Adam, who chose to confront me and no one else in the restaurant. While I was quietly charging my phone and minding my business, he approached me under the assumption that I hadn’t purchased anything — despite the fact that my food was en route.
Meanwhile, several white patrons were also seated, eating or chatting without food in front of them for long periods. None were questioned.
To make matters worse, a white woman nearby had been staring at me, and when I politely asked for my boundaries to be respected, the situation was escalated — not because I was disruptive, but because I spoke up. Adam continued hovering, even after I repeatedly asked for space. Rather than de-escalate, they called the police on me, claiming I was loitering — despite the fact that I had a receipt and a food order.
The officer who arrived admitted I hadn’t done anything wrong, yet still carried out a trespass warning, allowing corporate employees and staff to misuse law enforcement as a tool of intimidation. This is a clear abuse of power and speaks to broader issues of racial profiling, selective enforcement, and weaponizing police presence against Black patrons who dare to set boundaries or simply exist.
This experience was humiliating, stressful, and a reminder of how Black women are constantly policed for simply taking up space. I will not be returning to this location and strongly urge corporate to review the surveillance footage and re-evaluate who they choose to protect and who they target.
The video only strengthens my position. It shows clear, documented evidence of my calm, repeated requests for space, and his refusal to respect boundaries. That’s not only unprofessional, but it also underscores the racial and power dynamics at play.
A few key points that the video highlights:
• I was not loitering: I ordered food. Period.
• He escalated, not me: The video shows who was pressing the issue, hovering, and ignoring clear requests to disengage.
• I remained composed: I didn’t shout, curse, or become physically aggressive — yet still faced police involvement and a criminal trespassing warning.
• He used refunding my order as a setup: Saying I’d be loitering after the refund is a circular trap — one he created after making the situation hostile enough that I no longer felt safe eating there.
He should never have been the one to approach me with my change if he was the source of tension. That’s not customer service; that’s harassment under the guise of “policy.”
McDonald’s has faced ongoing outrage over its treatment of Black patrons — especially:
• Calling police disproportionately on Black customers (sounds familiar in my case)
• Targeting Black people for loitering accusations, even after ordering (also strikingly similar to my case)
• Cases of racial bias, stereotyping, and being followed or monitored in stores (also present in my case)
By the time police show up, it’s already escalated.
It’s not about safety, it’s about control and exclusion.
As for Blacks, any police interaction carries real risk, regardless of how calm or cooperative you are.
This pattern is harmful because it sends the message that your very presence can be viewed as criminal, without doing anything wrong.
Using authority to punish the innocent is an abuse of power, not a neutral act.
It is wild to think that some businesses would run smoother without their own leadership or staff. But it happens when:
• Respect is lacking
• Micromanagement replaces trust
• And people bring bias instead of skill.
Lynda Smith
This is one of the best McDonald’s I have ever visited. A nice lady brought our order to us at our table and corrected a mistake. She even brought our refund for food we didn’t order back to our table. I will make a point to eat here again.
… moreTerri Hidalgo
I needed some chicken nuggets, so I swung through the drive-thru. I got to the window and paid. Bari, I think was his name, handed my card back and said, “Thank you, Terri.” I have never been called by name in a drive thru. Made me feel special. What awesome customer service. Can you guys clone Bari and send him to the McDonalds in Horn Lake? He is fantastic, AND they got my order correct! Great job!!!
… moreMyles Jr.
WHAT DID I JUST ALMOST EAT.
literally could’ve been in the hospital eating this uncooked food just trifling that’s why you always check your food. The sandwich was over $7 by itself. I’m so disgusted that people working would give someone this.
… moreliterally could’ve been in the hospital eating this uncooked food just trifling that’s why you always check your food. The sandwich was over $7 by itself. I’m so disgusted that people working would give someone this.
Audrey Raeford
I always enjoy coming here. The staffbis very knowledgeable about the service dog laws and etiquette. Shout out to Theresa for always being an amazing staff member.
… moreRachael Black
I ordered a simple plain cheeseburger Happy Meal for my child through the McDonald’s app. Nothing complicated, just the basics. What followed was a masterclass in incompetence and outright disdain for customers. First, they handed me a four piece chicken nugget meal I never requested, as if reading orders were optional. When I politely pointed out the mistake, their “fix” was a cheeseburger loaded with every topping imaginable, turning a child’s meal into an inedible mess.
I called the manager hoping for accountability, I believe her name was Ashley. Instead, I received denial and was told to drive back and dispute it in person, with no apology, no offer to correct the issue, and no assurance it would not happen again. A simple acknowledgment of the mistake and a commitment to accuracy would have gone a long way.
This was the last time I will ever be using their app. The incompetence overall is truly astounding.
… moreI called the manager hoping for accountability, I believe her name was Ashley. Instead, I received denial and was told to drive back and dispute it in person, with no apology, no offer to correct the issue, and no assurance it would not happen again. A simple acknowledgment of the mistake and a commitment to accuracy would have gone a long way.
This was the last time I will ever be using their app. The incompetence overall is truly astounding.
Str8 2 da Point!
This place is awful, manager is terrible! Work evenings at this location, older white lady. I ordered a cup of ice cream
… moreJavier Bobet
I wait 30 minutes for 1 order and the food is cold. I see the employes playing and talking too much. My burger is a half patty too, looks like bited. This is the most bad experience I have in my life this never happened to me. I never pay 11.10 in one quarter pounder regular this place was crazy. I give 1 star because I need to put some but the experience is fatal.
… moreTia C
Thank you to the manager, Bijan (sp?) working Wed morning, 9/10/25. I was on my way to see a new doctor for an ongoing problem, and was feeling a bit down that day. I decided to test my luck to see if I could get the Happy Meal toys I was missing from my collection. He overheard and stopped what he was doing to find them for me. His kindness meant so much to me and made my whole week. Thank you for being a blessing and being my hero that day.
… moreJones James
EAT, SIT AND CHAT A WHILE…a popped in this particular McD’s after running around and had the perchance meeting with a security guard. He sat minding his business but, I made it my business to stop over and say hello. From there a wonderful conversation ensued from which I learned about a rather fulfilling life rich with history from having served during the Vietnam War, to being an over the road truck driver (you have to give our truck drivers some props for the long nights and days on the road). He was twice retired or should I say three times, Military, and from Kroger and FedEx. He was quite a pleasure to talk to and yet what amazed me the most was his desire after all this to keep as active and engaged as possible. He didn’t want to just sit at home so, one again he embarked on another opportunity to add value as he’d done all his life. I found that while sitting there chatting the environment was quite amenable to our conversation in that the high chairs brought us close enough to share a common area as we glanced at the news off and on and even with the play area in the back it was disturbing at all while we sat talking, and eating…yeah, I had to breakdown and get one good treat that we both commented on as being quite delightful looking to the eyes and pleasing to the senses as I removed the lid…so, stop in your local McD’s and chat it up with your next opportunity to meet the definition of desire and determination!
… more