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Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 718 Thompson Ln, Berry Hill, TN 37204
Phone: (615) 298-5566
Website: http://www.pizzahut.com/locations/tennessee/berry-hill/023435
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Reviews
Alex Seymour
I ordered the heart-shaped pizza and cookie for my girlfriend and I, because it sounded like a fun idea. The experience was everything but enjoyable. The order took almost an hour and a half to arrive, after being quoted only 30 minutes. Also, said order was room temperature by the time it arrived. Having to microwave an order you paid almost $20 for is unacceptable. I will never order from this location again and am calling to receive a refund for the garbage they call food.
… moreJeffrey Sanders
Very friendly staff. The new store manager does whatever he/she can to keep customers happy.Food at this pizza hut is better than all the other pizza huts’ I use. To the people that complain that they don’t understand, I have no idea what they are talking about, If you get put on hold, this doesn’t mean you have been hung up on. You are probably calling at a busy time and if you are put on hold, which I have been, just be patient and they will get to you quickly. Any problem I have ever had was rectified by the very very friendly store manager who worked with me and gave me my food for free or a discount if the food was incorrect, but this has happened maybe only once or twice out of 100 deliveries. The drivers are always friendly and kind and even run back to their car to bring back parmesan cheese and red pepper even though I did not order any. The drivers go out of their way to keep customers happy. To anyone who is upet, if you get quoted an hour delivery time and start complaining after 30 minutes, that’s not the way it works. The store is busy and you were TOLD it would be an hour for delivery and for whatever reason you just can’t get it through your thick head that an hour is an hour, and you should be happy to get it in the time you are quoted. Pizza stores no longer guarantee 30 minute delivery times because it is dangerous not just for the drivers attempting to speed and drive reckessly but it also puts members of your family who are out driving in danger because the delivery drivers could be driving recklessly just to get your pizza there in under 30 minutes. PLEASE BE AWARE NO STORE does 30 minute deliveries anymore. Why? because people’s lives could be potentially put in danger. I think you would agree it is worth waiting another 15 minutes than having the grief of a family member having a car accident because a pizza delivery person was trying to not make you wait 5 or10 more minutes. If you have issue with this, then go pick your pizza up. If you are so upset it takes 40 minutes and they should deliver your pizza quicker, then GO PICK IT UP and see how long it takes YOU to get through bumper to bumper rush hour traffic. Chances are it is VERY unlikely you will make it any quicker than the delivery drivers take. Especially because the delivery drivers drive safely and with extreme concern for other drivers. Don’t like it? Break the speed limit, run stop signs and traffic lights, and get arrested just to get your pizza 5 minutes quicker.
The Berry HIll store is sooo nice and really knows how to make a customer happy. I order from them all the time and every time it is a pleasurable experience.I will keep ordering from Pizza Hut and no one else until I move to a location that Pizza Hut does not deliver to.
… moreThe Berry HIll store is sooo nice and really knows how to make a customer happy. I order from them all the time and every time it is a pleasurable experience.I will keep ordering from Pizza Hut and no one else until I move to a location that Pizza Hut does not deliver to.
Joshua Hearn
DON’T!!!!! Unprofessional, aggressive, rude, and yet to deliver any pizza we’ve ordered. This scab organization completely wrecked my company’s business confidence by failing to deliver the pizza’s we ordered for our lunch break.
Preordered for delivery at 1130a. At 1140a we called to see where they were, after 8 minutes on hold, we were told the food was on its way (store is a 5 minute drive away). At 1210p we attempted to call again, after 10 minutes on hold with no answer I decided to drive to the store. The cashier, “Soy”, immediately got rude with me when I inquired about the pizzas. She stated she went to our business but no one was there. I asked to speak to the manager, she also immediately got rude me but told me that the driver couldn’t find the place, contradicting her cashiers story. She also said the driver was coming back with our pizzas, some more math that doesn’t add up considering the timeline. I instructed the manager to cancel the order, she continued to be rude to me throughout the whole process. Neither the manager or her employee showed any remorse or consideration to their errors or the significant impact it was having on my corporation’s conference.
Go to Dominos across the road, they had my pizzas ready in 10 mins.
UPDATE: They double charged our card after I left. When we attempted to call them about it, the woman on the phone said, “We don’t care about you”, and then she hung up the phone. We have called to police to file a fraud/theft report.
… morePreordered for delivery at 1130a. At 1140a we called to see where they were, after 8 minutes on hold, we were told the food was on its way (store is a 5 minute drive away). At 1210p we attempted to call again, after 10 minutes on hold with no answer I decided to drive to the store. The cashier, “Soy”, immediately got rude with me when I inquired about the pizzas. She stated she went to our business but no one was there. I asked to speak to the manager, she also immediately got rude me but told me that the driver couldn’t find the place, contradicting her cashiers story. She also said the driver was coming back with our pizzas, some more math that doesn’t add up considering the timeline. I instructed the manager to cancel the order, she continued to be rude to me throughout the whole process. Neither the manager or her employee showed any remorse or consideration to their errors or the significant impact it was having on my corporation’s conference.
Go to Dominos across the road, they had my pizzas ready in 10 mins.
UPDATE: They double charged our card after I left. When we attempted to call them about it, the woman on the phone said, “We don’t care about you”, and then she hung up the phone. We have called to police to file a fraud/theft report.
Alisha Ezell
This place is a joke. We’ve had a few issues with this location, but today was it. We ordered pizza to be delivered at 11 am, and when we called at 11:30 am, they told us it was on the way. We then called back at 11:45, and they couldn’t find our order. Then we were placed on hold (for 15 minutes) and when we called from a secondary phone, the guy was clueless. They wanted to submit a new order, and it wasn’t even the same price. Avoid this place at all costs!
… moreJ Richard
I know they have crazy good price deals and such, but the times I’ve ordered from this location, it looks like they made the blindfolded themselves and threw about of ingredients together. Not only have they all been poorly constructed (it’s a pizza-how hard can it be?), but the box is about to fall apart from the grease ring under the pie. Save your time and money-go to Papa Johns.
… morePaul King
We don’t order from here unless we have no options these days. It’s usually a situation where you get there and can remain unnoticed for quite a while.
Last time I was there I was dealing with an employee that I’m not sure if she had eye problems, was stoned, or what but couldn’t read the name on an order and could only recite what half of the toppings were by opening it up. Errr yeah, I don’t know what all was ordered as I was picking up for others, how about showing me that ticket so I can see if the name is right.
It also gets a bit weird when you’re there at night and someone is just sitting in their car right in front of the store which happens every time. I’m not sure if they’re taking a break, waiting for someone, waiting for someone to rob, or hotboxing the car.
It’s always ended up being a delivery driver, unmarked, thus far.
Having said that, even with multiple instances of my time being wasted due to not being heard, nobody at the register, spaced out employees, they did always get the order right and the pizza tasty.
Product: good or better than any other Pizza Hut
Service: varies, wastes a lot of time
… moreLast time I was there I was dealing with an employee that I’m not sure if she had eye problems, was stoned, or what but couldn’t read the name on an order and could only recite what half of the toppings were by opening it up. Errr yeah, I don’t know what all was ordered as I was picking up for others, how about showing me that ticket so I can see if the name is right.
It also gets a bit weird when you’re there at night and someone is just sitting in their car right in front of the store which happens every time. I’m not sure if they’re taking a break, waiting for someone, waiting for someone to rob, or hotboxing the car.
It’s always ended up being a delivery driver, unmarked, thus far.
Having said that, even with multiple instances of my time being wasted due to not being heard, nobody at the register, spaced out employees, they did always get the order right and the pizza tasty.
Product: good or better than any other Pizza Hut
Service: varies, wastes a lot of time
Howard Young III
I hate to post bad reviews, but this probably is the worst Pizza Hut in the city. It is always understaffed, slow and prone to mess your order up. I dont care if it is carry out or delivery. The staff seems to be trying, but I thinkbthey lack proper training and management. Corporate needs to send in a team to retrain and get this store running right. #frustrated
… moreKerry Meadows
Horrible, i dont know what these other reviews are talking about. We got a free pizza bc they took so long last time, and today the same wait. It will be 15-20 minutes and i even came to pick it up and im standing here for 33 minutes now… Dominoes here I come!
… moreJohn and Bunnie Mays
A lot of people will travel to this Pizza Hut its one of the best in Nashville. Manager is super friendly and sweet. Its a great atmosphere, they have awesome employees.
… moreJames Murphy
Can’t order from the store, even though it’s 1.3miles away from me. It keep saying that there’s no nearby Pizza Hut by us. Very disappointed.
… more