Kim Ellis
Seriously why is it always so hot in this store! And why are the staff always having a conversation instead of waiting on customers. I usually avoid this location whenever possible
… morejoser ramnes
Its interesting how when a person of color the is ordering their drink the cashier is so serious and will hardly acknowledge you but when a white lady comes in all of a sudden she’s all sunshine and smiles
… moreNaylenis Herrera
I went to buy 6 drinks at this Sturbucks around 1 pm and the cashier was very rude, she behaved in a horrible way with us, they made the drinks poorly, I ordered 2 caramel frapp… and they didn’t do it the way they should, They did it reluctantly. They didn’t thank us and scolded us. There were 3 workers who were there, two women and a man. As a person who works with customers, I recommend that you please treat customers well because of them, you earn your salary.
… moreShup lake
I’m a regular customer of Starbucks for many years. Today I ordered caramel macchiato with soy milk. I felt a bit different in taste but thought it might have differed due to different place Starbucks. However, I found dregs at the bottom of the cup. When we complained, the girl on the counter gave just a cold response “ I never saw like this” and refunded. I felt so bad.
… moreC F
I am surprised that I will leave a negative feedback on a local Starbucks. standing at the counter for 5 min and ALL staffs (FOUR) pretended to be busy and not seeing me. The corporate should audit this site and make sure the service provided is up to Starbucks standards.
… moreSC
The only kind, acknowledging barista is Aliyah!!! She is super nice ALL THE TIME!! And makes the BEST drinks !!
… moreShawna Jarnagin
I normally never have an issue with anything at this location but I needed to speak up about the horrible experience I received this morning. It’s 9:12am on Sunday 11/10 and I mobile ordered a cold brew and egg bites. App says it’ll be ready at 9:01. I show up at 9:05 and only food is ready. Not a big deal. So I sit down at the large tall table by the bar to wait for the coffee. (Which is sitting on the bar behind the barista, ready, just needs a lid – I knew it was mine as I could see my name on the label) I wait another 7 min and she finally puts a lid on it and sets it on the counter. I ask for 2 small waters for my kiddos and as she walks away from me, says loudly: “no! I’m very busy!” Other patrons turned around at the exchange. I’m flabbergasted that she says that and in such a manner. She’s taking her sweet time making coffee while listening to her music in her AirPods. My only response was: “you could have been kinder about your response. The water was for my kids.” This was the girl with a long brown ponytail in her mid-late 20s and looks to be maybe Hispanic? Never seen her before .horrible customer service skills.
… moreEric Brunnett-Lazarte
Didn’t have drip, wouldn’t do a pour over.. only resolution offered was to buy a more expensive espresso drink no discount for not having coffee. Also missing ham and cheese croissant…
UPDATE: after owner replied I reached out to corporate customer service and the did credit my account for the cost of the espresso drink. So hopefully the store fixes their customer service issue but if not reach out to corporate.
… moreW Ron Sutton
Always a good meeting place with ready made food and refreshments
… moreNidia arauz
On Saturday, May 25, around 1:30 my family and I decided to stop by Starbucks located at 3040 Bernal Ave #320, Pleasanton, CA 94566. We have been customers for many years, unfortunately it’s the first time we have experienced such a rude customer service, this time for the cashier (she had two braids, I didn’t know her name) and two other employees who were there (All of them rude). I was very kindly ordering seven drinks, suddenly the cashier left me talking alone and she went to attend other duties, she returned back a few minutes later to retake the order and not even an apology. I immediately noticed the rude attitude in which she was retaking the order. She was rolling her eyes and with a rude tone. I asked her if she was busy and she almost shouted that she wasn’t busy, anyway I let it go because I didn’t wanted to give my family a hard time. However I let her know that she was being rude, she didn’t even apologize. Finally she took the order wrong, and the drinks were delivered without putting a minimum effort into the presentation. I have never felt so badly treated and I am sure I will not going back there. I am a client who is also paying for a service not to be treated poorly!
… more