Rick James
They understand very little English. Ordered the daily special which is a 6inch with a drink and chipa. Because of the language barrier I was mad a 12 inch instead and rudely acted like it was my fault. I ended up paying full price instead of getting the promo price. Worst part about it was they barely put any food my large tuna. I actually took combined both halves to make a halfway decent sandwich.
… moreChowdahHead
First time at this franchise. I ordered an extra meat spicy Italian with everything except cucumbers, I just got lettuce and tomato. After we broke the language barrier I noticed my sandwich seemed awfully light. Sure enough, no extra meat. Bread was stale and meat was extremely salty and had an off smell like it was old (perhaps better I didn’t get the extra meat). $15.43 later I can honestly say that this was by far the worst sandwich and food experience I’ve ever had in my life. Nothing like other Subways. Believe me my fellow Rhode Islanders, if you want a decent Subway sandwich you won’t get it at this particular store. I don’t hand out 1 star reviews, in fact I don’t think I ever have but this needs to be said. Look at my reviews and you’ll see that I am fair with my judgement on food. They earned the award for the worst Subway in Rhode Island in my opinion and I see by the reviews I’m not alone. I am not exaggerating and I feel bad about my review. Maybe it will encourage improvement. I would have been better off buying $15 worth of cheeseburgers at a fast food place. Enough said, go to a different Subway if quality is important.
… moreJess Hopkins
Place sucks. They cancel your online delivery orders thru their app when you use a reward to get it cheaper, but don’t cancel a doordash placed 2 minutes after them cancelling thru the app because its 10$ more for the sandwich without the reward. They don’t participate in any deals any other subways in the area participate in. They also DONT answer their phone.
… moreJ LastNameHere
It’s unfortunate it’s come to leaving a poor review in hopes of getting my issue acknowledged and resolved, but my last two attempts to get ahold of somebody have been ignored entirely. I placed an app order for delivery on 10/24, in which I paid for two bottled mountain dew drinks. My dasher texted me upon delivery letting me know she had just realized no drinks were given with the order. Considering I visit/order from this location at minimum once per week, it wasn’t a huge deal as I THOUGHT my issue would be resolved simply. I was not able to request a refund for the drinks via the app, so I had to send feedback via the AI bot instead. I explained the situation, and offered two options: either a refund for the two drinks, or I could pick them up next time I visit in person. I received back what seemed like a copy and paste email from Kishan Patel (listed as manager) stating that they “have shared your feedback with my team to help improve our service and create the best possible experience for our guests.” No resolution to the issue. In today’s economic climate, $6 paid for nothing just doesn’t work for me, and I’m sure doesn’t work for others as well. I then visited the store in person on 10/28, placed my usual order, and spoke to the team member who always helps me (and is always incredibly polite and does a fantastic job by the way) about what had happened. She called her manager (who I assume is Kishan) who said to take my number and he would call me the following day. It is now 2 days later, I have heard nothing and my $6 is gone with zero resolution offered. I really enjoy visiting this subway, as the woman who always helps me knows my order by heart and always makes me feel welcome. I have never had an issue at this location before this, but the lack of response and therefore lack of respect I have been shown as a customer has made me make a tough decision. I will find another subway (there are 3 others within driving distance of my house) and hope they do not have the same owners. This has been incredibly disappointing as someone who, again, visited a minimum of once a week. Just ask the woman who always helps me, she can vouch for me. And to her I say thank you for all the excellent service you’ve provided me. It’s a crying shame that two mountain dews will be the reason I do not return, as she really is one of the best employees I’ve encountered anywhere.
If you decide that NOW you would like to reach out to me and take this seriously, you should still have my phone number from when my email as well as when I provided it in person as requested
Regards
Jared
… moreLillian Godone-Maresca
Subs are great and delicious. No doubt about that. Yet, that’s not the main reason I’m writing this report. I want to highlight the extraordinary customer service provided by the two ladies at the drive-thru window at Subway on Providence St. In Warwick, RI. They’re kind, polite, friendly, and eager to help. Their outstanding customer service deserves recognition. Thank you.
… moreHenry Mallett
Charging $12.99 for a spicy Italian, I paid less than $10 the other day for the same thing at a different location. Subways are independently owned and this one is owned by greedy people.
… moreKevin Osborn (KO)
They got everything there and I love their meatball sandwiches. I always love to eat here try to cut the calories. Lol
… moreMagda Pacheco
HORRIBLE PLACE
My fiancé and he’s crew ordered tuna salad they were all tasting bad and old, he literally trow up. He went back the customer service was horrible they didn’t wanted to help him at all than they asked him to pay a little more so he would have a new sandwich, this time it was buffalo chicken sandwich that was horrible again my fiancé trow up for the second time, if he gets sick after this I’m definitely going against this place. One mistake is understandable 2 in the same day is horrible.
Horrible customer service
Horrible food not fresh at all, all old and moldy food.
… moreDonnie Bates
I stopped at this subway yesterday to order 2 footling subs, I didn’t like the way the lettuce looked it was wilted and brown looking,I asked if they could give me new lettuce they refused and said it was their policy to use that one and could not change out the bins that it was privately owed. The young kids working behind the counter were extremely rude and refused to give me fresh lettuce. Being private owned should not warrant for serving bad food. Will never come here again,and in my opinion that is not how you treat customers. Very bad for business.
… moreCaitlyn D
Kim was great!! She was the only one closing and i was ordering for multiple people so her being quick was very appreciated she is fantastic at her job!!! She was very kind and patient nowadays it’s hard to find people with such a great work ethic not discrediting it’s hard to work food service and deal with rude people! with that being said Just wanted to throw some recognition out there
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