Starbucks

  3.9 – 244 reviews   • Coffee shop

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Come on in, stay awhile at our welcoming Starbucks coffeehouse in New Lenox. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out ✔️Delivery Starbucks 60451

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starbucks.com

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Starbucks, 211 E Maple St, New Lenox, IL 60451, US – MapQuest

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Reviews

Isa N
The staff is lovely. Always kind and thoughtful.
Don’t love the dogs in the store. I like dogs… Just not the store.
Coffee is usually pretty good
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Tom Benson
This Starbucks is always a great stop. The drinks are made well and taste exactly how you expect every time. Service is quick, the staff is friendly, and the store has a clean, comfortable atmosphere. It’s a reliable place to grab a drink whether you’re in a rush or staying for a bit.
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Joie
Most Rudest employee i have ever spoken to. I call for assistance on my drink that was made wrong (delived by a doordash) so i speak to employee and stright off bat shes yelling and talking over me and overall being beyond rude. My DoorDash arrives and immediately states how awful the service was and says if I were you, I would not go back.
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Katie Druhan
Is it just me, or when you’re spending $7 on a coffee, you expect the sleeve for the cup to keep your hand from burning. I get they’re trying to cut cost and save money, but the cost of the coffee more than covers a cardboard sleeve. Then, when you ask for one, you get the dirtiest looks (at this location at least), the employees don’t even look at you or make eye contact, just hand you the sleeve with a dirty look, and walk away. And before you say, “they were probably having a bad day, cut them some slack”, this happens every time I get a coffee here. I’m not one to write bad reviews, but this left a bad taste in my mouth.
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Samantha Marfileno
The ladies were very nice there but I asked for a caramel macchiato and they pretty much just gave me milk. Like I don’t taste any coffee. I had to get to work so I couldn’t take it back
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Cameron Smith
Love this place but recently it’s been a nightmare. I think they’ve outgrown the space or have had some turnover as they’ve messed up our drinks the last two orders.

People also standing right in front of the pickup and taking the wrong drinks doesn’t help, but I think that’s just because they’re swamped.
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Ryan O’Connor – Baird & Warner Orland Park
AMAZING LOCATION! As a realtor, I stop at Starbucks all the time as it’s my part-time office. This location is extremely clean and everyone has a great attitude! Will be back! Thanks!
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gabe cerda
Normally I would give this place a 5/5 but they close early sometimes and are really unprofessional about it
If the store says they are open till 9:30 they should stay open till 9:30 they usually lock the doors like 10 minutes early
Normally I drive a large truck and their drive threw is too small for me
Stoped by at 9:27 tried the door was locked
I knocked a few times they did see me and even made eye contact
I hoped in the car and pulled up to
The drive at 9:28
Nobody answered at 9:30 I pulled up to find them turning off the lights and hiding in the back
Very unprofessional to ignore people when you are supposed to open I get a really easy to make drink lol and have been pretty loyal to the store probley have spent thousands here over the years not exaggerating
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bob c
Be careful with the staff here they are dangerously under trained
I visited the location like I have many times and I ordered a mango dragon fruit lemonade Starbucks refresher unfortunately they were out of the berries, which is not too uncommon
The barista asked me if she could substitute a different item
I apologized and told her that, unfortunately I prefer the drink made a certain way and that I would rather just have a refund
The barista acknowledged and attempted to process a refund. She went to a manager, who I assuming was the one that was misinformed
And was told that they cannot process online order refunds at the location that they have to be done over the phone to call customer service
I thought it was odd because I’ve had them do it at other locations but didn’t want to waste more time so I called customer service
Long story short customer service stated that they were wrong
Customer service stated that the issue should be addressed inside the store and that I should go back for the refund
Keep in mind I left without a drink 25 minutes later on the phone I was able to go above the customer service rep and speak to a supervisor who gave me my 6.51 back for the drink like not even kidding worst experience ever
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Alexandria
ANNE is THE most incompetent barista Ive ever come across between the north side of Chicago to the Southwest suburbs. it NEVER fails she makes my drink wrong, it’s like she doesn’t even read the sticker. on top of it, she can’t even smile or say hi ever- girl, PICK ONE. be miserable or be incompetent. or find a different job.
(you can clearly see cinnamon in my drink after mentioning none and I have a cinnamon allergy.)
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