Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 9611 FM 1097 Suite 500, Willis, TX 77318
Phone: (936) 297-2500
Website: https://www.marcos.com/our-locations/restaurants/TX/Willis/marcos-pizza-fm-1097-rd-w-willis-1
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Marco’s Pizza Online Ordering
Marco’s Pizza – Willis, TX Restaurant | Menu + Delivery | Seamless
Marco’s Pizza, 9611 FM 1097 Rd W, Ste 500, Willis, TX 77318, US
Reviews
It’s rare to find a place that gets both quality and service right, but this Marco’s is doing that. Consider me impressed — and officially spoiled — by this Willis location.
Not Marcos .. honestly, great customer service. Didn’t give me any grief. Offered to fix it and redeliver… I am very thankful and appreciative of the great customer service. I like spending my money were it is appreciated.
Thank you for being cool and offering a resolution. I can tell you from experience your competitors are not on that level. I wish I could figure out how to add the picture of the pizza in question.. it is funny
So, I call to add the two marinara sauces. Guy tells me on the phone “tell me what you ordered, I proceeded to tell him.” He says, “oh, your order says it’s fiery cheesy bread.” I told him I was having issues with the app, he admitted “yes, the app was having extreme issues, it adds stuff, takes stuff, and also puts stuff people don’t order. Umm I’ll go the manager.”
Manager comes on named Makenzie, says “yes, we have been having app issues, it’s not really our issue, its corporate issue.” Which it should have been handled differently. I said is there anything we can do? She said “it hasn’t left the store or it hasn’t been made yet, it’s Carolina reaper bread.” I told her my wife and I “couldn’t have either we are allergic, could we please change it so it wouldn’t be a medical issue.” She said she couldn’t since it’s “not her issue.”
Which is CRAZY to me because IT HASN’T BEEN MADE OR LEFT THE STORE YET…I said look, “Since you or your store isn’t willing to correct your stores issue.” Wild so total cost is $45.21 I gave an $8 tip which people today will tell you that’s high most people don’t tip at all anymore. So, she tells me “it’s not her issue.” I’m done playing this back and forth so I say, “well, charge me to fix your issue and let’s get this show on the road.” Charges me, $9.18 so at this point, we are now at $54.39 and WHAT A JOKE.
My family and I SHOULD have just went out to dinner instead. At least the money would have been worth it. I promise this is a FIRST AND LAST TIME for us. Honestly, if anyone is reading this, please pick a different pizza place if you live in the Willis area because these people don’t care about health concerns, mistakes made on their OWN app, there is no accountability here.
I know my family really wanted pizza and it’s going to be sad to tell them, that we will NEVER order from this place ever again. I wish we would have went where I wanted to go, which was Cilantro’s. I mean for $54.39, at least it would actually worth the money. Please if corporate would like to reach out to me. I WOULD BE MORE THAN HAPPY TO DISCUSS THE ISSUE. Because this is NOT THE WAY YOU DEAL WITH PEOPLE!!!
This Marcos Pizza does not deserve to be considered a Marcos Pizza. Why does almost every restaurant in Willis insist on being either poorly run, having poor customer service, or having low quality food?