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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Hours
| Wednesday | 12–10 PM |
| Thursday | 12–10 PM |
| Friday | 12–11 PM |
| Saturday | 12–11 PM |
| Sunday | 12–10 PM |
| Monday | 12–10 PM |
| Tuesday | 12–10 PM |
Address and Contact Information
Address: 8161 Brook Rd, Richmond, VA 23227
Phone: (804) 658-0953
Website: http://www.boilbay.com/
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Boil Bay Seafood & Bar
Boil Bay Seafood & Bar, Give us a try, you will be delighted. We believe that good times deserve great food.
Boil Bay Cajun Seafood-Henrico | Richmond VA – Facebook
Get Offer: https://hiraccoon.com/boil-bay-cajun- seafood-and-bar 8161 Brook Rd, Richmond, VA 23227 (804) 658-0953 · May be an image of text that says ‘١ …
Boil Bay Cajun Seafood and Bar 8161 Brook Road – Order Online
Boil Bay Cajun Seafood and Bar. Boil Bay Cajun Seafood and Bar, 8161 Brook Rd, Richmond, VA 23227, USA•Change LocationOnline ordering hours: 12:00 PM – 10:40 PM.
Reviews
R Hendricks
My friend and I went. The server was wonderful and my fried catfish was great. However , the shrimp seafood bag was not as well received and the corn from both bags ordered was mushy . There was also no sausages in either bag . The atmosphere was wonderful and quiet which is what was expected for the time of day we went .
… moreAsh M
I arrived late to meet friends, and when I got to the table they had already been sitting for quite some time with no drinks and not even water. That alone was a red flag. Service throughout the night was slow, inattentive, and poorly managed.
Our server repeatedly disappeared. When we tried to order additional drinks, about 40 minutes passed with no check-in. Other servers eventually stepped in and were polite and helpful, which only highlighted how disengaged and unprofessional our assigned server was.
The situation escalated at payment. Our server returned saying she had accidentally charged one card twice. She handed everyone their receipts using the plastics receipt tray’s that hold the credit card. My friend noticed almost immediately that her card was missing. When asked where it was, she insisted she had already given it back—despite it clearly not being at the table. At that point, I had had enough of her unprofessional and incompetent demeanor and went to get the manager, Jess.
Jess handled the issue professionally, reviewed security footage, and confirmed the card was never returned. Because it could not be located, the card had to be frozen and canceled. Jess apologized, offered drinks on the house, and walked us outside, assuring us the issue was resolved.
That professionalism was immediately undone by the owner, who called us back inside and aggressively accused us of trying to leave without paying, despite management already clearing us and despite his employee losing a customer’s credit card. He showed no concern for the missing card or the employee whom lost the card. Instead he threatened to call the police. Frustrated, we offered to call them ourselves and eventually left as no resolution would come out somehow becoming the responsible party for this happening.
This experience showed a complete lack of accountability and leadership. Poor service is one thing—losing a credit card and then confronting customers instead of taking responsibility is another. I will not be returning.
… moreOur server repeatedly disappeared. When we tried to order additional drinks, about 40 minutes passed with no check-in. Other servers eventually stepped in and were polite and helpful, which only highlighted how disengaged and unprofessional our assigned server was.
The situation escalated at payment. Our server returned saying she had accidentally charged one card twice. She handed everyone their receipts using the plastics receipt tray’s that hold the credit card. My friend noticed almost immediately that her card was missing. When asked where it was, she insisted she had already given it back—despite it clearly not being at the table. At that point, I had had enough of her unprofessional and incompetent demeanor and went to get the manager, Jess.
Jess handled the issue professionally, reviewed security footage, and confirmed the card was never returned. Because it could not be located, the card had to be frozen and canceled. Jess apologized, offered drinks on the house, and walked us outside, assuring us the issue was resolved.
That professionalism was immediately undone by the owner, who called us back inside and aggressively accused us of trying to leave without paying, despite management already clearing us and despite his employee losing a customer’s credit card. He showed no concern for the missing card or the employee whom lost the card. Instead he threatened to call the police. Frustrated, we offered to call them ourselves and eventually left as no resolution would come out somehow becoming the responsible party for this happening.
This experience showed a complete lack of accountability and leadership. Poor service is one thing—losing a credit card and then confronting customers instead of taking responsibility is another. I will not be returning.
T B
I went to Boil Bay for a girls night out and had one of the worst restaurant experiences I’ve ever had.
We waited over 20 minutes just for a server to take our drink order. Our food arrived before any drinks, and when we attempted to order additional drinks, more than an hour passed without seeing our assigned waiter. We had to flag down two other servers, who were thankfully pleasant and helpful.
The biggest issue occurred when it was time to pay. We handed our cards to the waiter, who later returned and said she had accidentally charged one card twice. When we checked, there were no duplicate charges but the card itself was missing and never returned. The waiter could not explain what happened to it.
The manager handled the situation professionally. She reviewed security footage, confirmed the card was never returned to us, apologized, offered complimentary drinks, and advised my friend not to worry about her portion of the bill since the restaurant lost her card. The card had to be frozen and canceled immediately.
Unfortunately, as we were leaving, the owner called us back inside and showed zero concern about the missing credit card. He threatened to call the police if my friend’s portion of the bill was not paid, despite the manager already resolving the issue. We even offered to call the police ourselves, as this situation was not our fault. Eventually, we were told we could leave, and we later filed a non-emergency police report to protect ourselves.
Between the poor service, mishandled payment, and the owner’s lack of professionalism and accountability, this experience was completely unacceptable. We will not be returning.
… moreWe waited over 20 minutes just for a server to take our drink order. Our food arrived before any drinks, and when we attempted to order additional drinks, more than an hour passed without seeing our assigned waiter. We had to flag down two other servers, who were thankfully pleasant and helpful.
The biggest issue occurred when it was time to pay. We handed our cards to the waiter, who later returned and said she had accidentally charged one card twice. When we checked, there were no duplicate charges but the card itself was missing and never returned. The waiter could not explain what happened to it.
The manager handled the situation professionally. She reviewed security footage, confirmed the card was never returned to us, apologized, offered complimentary drinks, and advised my friend not to worry about her portion of the bill since the restaurant lost her card. The card had to be frozen and canceled immediately.
Unfortunately, as we were leaving, the owner called us back inside and showed zero concern about the missing credit card. He threatened to call the police if my friend’s portion of the bill was not paid, despite the manager already resolving the issue. We even offered to call the police ourselves, as this situation was not our fault. Eventually, we were told we could leave, and we later filed a non-emergency police report to protect ourselves.
Between the poor service, mishandled payment, and the owner’s lack of professionalism and accountability, this experience was completely unacceptable. We will not be returning.
wssualumni12 T
If I could give this place NEGATIVE STARS I would!!
My friends and I met here for what we thought would be a nice and easy girl’s night out but it turned out to be one of the worst dining experiences we’ve ever had.
It took 20 minutes for anyone to take our drink order and then another 15 minutes for our food order to be taken. The food arrived before any drinks. When we tried to order more drinks, our server disappeared and when she finally came back she says “oh I forgot about y’all”. We had to ask two other servers—who were very kind—for help.
Realizing the service was getting worse, I made a conscience decision to pay my bill at the bar. The rest of my group stayed at the table and paid the server directly. She came back saying “ I made a boo boo,” charged one card twice, and then we discovered that same card was missing. She couldn’t explain where it went.
The manager, Jess, handled things professionally. She checked the cameras and confirmed the card was handed to the waitress and never returned. She apologized, walked us out, and said everything was taken care of.
As we reached our cars, the owner called us back inside. He showed no concern about the missing card, offered no apology, and threatened to call the police if the bill wasn’t paid—even though the manager confirmed we were all set.
To protect ourselves, we contacted the non-emergency police line and filed a report. The entire experience was unacceptable—poor service, mishandled payment, and an unprofessional owner. We will not be returning.
… moreMy friends and I met here for what we thought would be a nice and easy girl’s night out but it turned out to be one of the worst dining experiences we’ve ever had.
It took 20 minutes for anyone to take our drink order and then another 15 minutes for our food order to be taken. The food arrived before any drinks. When we tried to order more drinks, our server disappeared and when she finally came back she says “oh I forgot about y’all”. We had to ask two other servers—who were very kind—for help.
Realizing the service was getting worse, I made a conscience decision to pay my bill at the bar. The rest of my group stayed at the table and paid the server directly. She came back saying “ I made a boo boo,” charged one card twice, and then we discovered that same card was missing. She couldn’t explain where it went.
The manager, Jess, handled things professionally. She checked the cameras and confirmed the card was handed to the waitress and never returned. She apologized, walked us out, and said everything was taken care of.
As we reached our cars, the owner called us back inside. He showed no concern about the missing card, offered no apology, and threatened to call the police if the bill wasn’t paid—even though the manager confirmed we were all set.
To protect ourselves, we contacted the non-emergency police line and filed a report. The entire experience was unacceptable—poor service, mishandled payment, and an unprofessional owner. We will not be returning.
Kiki Brittian
Decided to treat ourselves to seafood but didn’t feel like going out. This place does not dissapoint! We got a huge order delivered and it was amazing! Packaged for delivery with great care and food still warm after a 25 minute delivery drive! EVERYTHING was delicious! LOVED the coconut shrimp so much I woke up this morning wanting more!!
… morePa’Trika Thornton-Henderson
I am leaving a one-star review based on a very disappointing experience during a karaoke night visit with four friends. Unfortunately, the service was extremely poor. Our waitress was disengaged, rarely checked on our table, did not clear plates, did not verify our order, and never asked whether we were enjoying our meal.
The situation escalated when my credit card was misplaced after she took our bill. After spending over an hour searching for the card and speaking with the manager, we were informed that we could leave without paying due to their inability to locate it. As a precaution, I had to lock my card.
Shortly afterward, the owner approached us in a highly disrespectful and confrontational manner, accusing me of attempting to leave without paying and threatening to call the police—despite the fact that his staff had lost my card and management had already addressed the situation.
This experience was extremely uncomfortable and unprofessional. I would not return to this establishment and cannot recommend it to others. I strongly advise potential customers to consider other options.
… moreThe situation escalated when my credit card was misplaced after she took our bill. After spending over an hour searching for the card and speaking with the manager, we were informed that we could leave without paying due to their inability to locate it. As a precaution, I had to lock my card.
Shortly afterward, the owner approached us in a highly disrespectful and confrontational manner, accusing me of attempting to leave without paying and threatening to call the police—despite the fact that his staff had lost my card and management had already addressed the situation.
This experience was extremely uncomfortable and unprofessional. I would not return to this establishment and cannot recommend it to others. I strongly advise potential customers to consider other options.
Sandra Hartley
If I could give this store minus three stars I would. Thankfully we ordered fries and a Caesar salad because they were the only edible parts of the meal. First, the Cajun fried rice was missing from the order. Second, the lobster in the lobster roll looked nothing like its picture. It was overcooked, rubbery and dried out, as if it had been sitting under heat lamps for a while. There was little dressing or butter and the whole sandwich was dry and tasteless, except for the Cajun seasoning. Third, the soft shell crabs looked nothing like their picture as well.They were so small there was no meat on them at all. The breading was far too thick and mealy, they were so dark brown—as in overcooked or oil was too hot—and globbed up that the remoulade sauce couldn’t save them. I’m glad others had a better experience. For us, including the fried rice we paid for and didn’t receive, that was $56 wasted.
… moreMary Jacob
So so good. Amazing food, amazing prices, and the staff were all so sweet! Just $11 for a shrimp bag meal – that’s cheaper than fast food these days! I got some sides to share with my kids, and the portions were huge. And even my picky 1 year old loved the food.
… moreSonya Scott
I went with a group to celebrate my great nephews 8th birthday. We got there and waited for someone to take our drink orders. Once they took the drink orders, an hour later we got our drinks. Unsure if the waitress was new or they were just shorthanded and she was overwhelmed by our big party and the rest of her tables. Another 30/40 min later, a guy brought out our food came. I got the crabcake baskets. Do NOT get this if you’re think you’re getting a juicy lump crab pattie because it is FAR from that! It’s more like a thin salmon cake without flavor and a lot of breading. One member of our party went to the front desk to pay her bill and was met with attitude and tried to direct her back to the waitress. The waitress came back to tell us that her manager will be checking us out which we were not opposed to. The manager had SO much attitude that it was unreal. When the person in front of me completed their payment transaction with the manager, she did not say anything to me in any way shape or form. She just stared at me. No, I’m sorry for the wait or thank you for your patience or anything. I handed her my bill and card to pay. She handed it back to me with the slip to sign; only she didn’t say to sign it. I signed it and left it on the counter. She didn’t say thank you. I left the establishment unsatisfied as I did NOT eat that food and was HIGHLY disappointed with the service and the amount of time we waited between getting our drinks as well as our meal. Will not be returning.
… moreMarkeysha Eleazer
The absolute WORST. We were seated and waited 20 minutes for the waitress to even get to the table. She comes, takes our orders and does not return until ONE WHOLE HOUR LATER to bring us drinks! And not the alcoholic drinks but just WATER. Then, 10 minutes later the alcoholic drinks finally come. The food comes out 45 minutes after ordering. I ordered a shrimp basket and side of fried oysters. They are whats pictured if you can even tell. They tasted just as bad as they look. And of course, when I tried to tell the waitress about it she just disregarded me as she already got her automatic tip due to the large party. The restuarant was half empty but the service was nonexistent. I will NEVER return. A waste of time and money. DO BETTER!
… more