adriana macias
I’ve been coming to this dunkin for 5 years now and have never had a problem. Today my husband and I went thru the drive thru and the older lady was being rude from the beginning. She didn’t want to scan mu rewards card and we received the below drinks( 1st picture) we ordered a pumpkin spice lat and an ice coffee cream and sugar with pumkin spice. It clearly wasnt made properly. My husband asked if she could mix it a little more she took the drinks and came back a bit later with the exact same thing when my husband proceeded to ask if she even mixed it she yelled at him to “get out of here” and this point my husband was not taking her behavior and went inside to return the drinks and ask for a refund. At 1st she kept refusing and when she finally gave us a refund she wanted to take 900 of my reward points that I already had before hand when what we purchased had only been $10. When the refund had been completed she continued to yell at us and tell us never to come there again. Don’t worry lady we won’t. I’ll take my regular boosted status else where. We then went down the street to another dunkin(2nd picture) because we’re not letting this bad experience ruin dunkin for us. And we were greeted with much better attitude and better drinks!! I understand we all have bad days but dear lady FYI if you’re in the customer service industry you should consider being a bit nicer to your 5 plus years customers!
… moreTrevor Wilson
They open at 4am but it’s a 10% chance that the can serve you warm food before 5am. I can never count on getting a wake up wrap before work because “the oven is heating up and will take 15 more mins” somehow everytime i come. Weather it’s 4:01 or 4:15. Never had this problem at the dunkin I used to live by.
… moreTatyana T (Tate & Deco)
When placing my order, I requested a large iced matcha with two pumps of caramel swirl and a loaded hash, specifying that I wanted to ensure my cheese was actually included (as it had been missing the previous day). Rather than responding politely or professionally, the employee gave unnecessary attitude and seemed irritated by my clarification.
When I reached the window, I was handed my loaded hash without a bag and my drink without a straw. I had to ask for a straw separately, and the overall demeanor of the staff was cold and unfriendly. There was no basic courtesy, no greeting, and no acknowledgment of my patience.
… moreMiles
I purchased a cinnamon bagel it was horrible. I knew it wasn’t going to be good you can tell it was over cooked. The bagel was tough felt like rubber I took a bite and spit it out. The bagel looked like it was bought from Walmart or a small grocery store. It didn’t look or taste like Dunkin cinnamon bagels. I went back inside to show the lady and ask nicely if she could make another and I understand they are busy. She get loud and said that’s how cinnamon bagels are. I told her no way I order these bagels every morning. She threw it away and made another one. Handed me the sandwich and said sorry about that. I said no problem thanks. I threw the second sandwich away didnt bother to eat it that sandwich as well looked horrible. So I guess this store just collecting free money from customers. I will not return! There is another dunkin close to I80 you might get better service there.
… moreFallon
I was always complaining about the one Dunkin. By McDonald’s not being able to make my drink correctly. And I had to always go to Morris. Stopped at this location by jewel today to give it another try. Since i havent been here in years. My brown sugar, shaken expresso was very good. The real test will be the icedd Carmel macchiato next round. Will update. So far so good. Plenty of ice where the proportions of liquid was perfect. Good job my drink was fantastic today!
… moreSeray K
They’re always amazing. This morning I received a wrong type of breakfast sandwich and I called , Vanessa corrected and made the sandwiches ready for me to pickup.
… moreEstee Major
I visit this location almost daily and I am never disappointed. Always quick and the employees/manager are great!
… moreHey_Its_ Ally
This place has gone down hill. Do not spend your money here, you’re better off driving a little farther to the other Dunkin by I-80
… moreKeirstyn Charles
So, I give several chances before writing a negative review. That being said, I have given several chances to this location. I always order on my app, and each drink I get, I specify NO WHIP CREAM under whip cream option. Numerous times, my drink gets handed to me with whip cream. The sticker on the cup specifically says no whip cream. I’ve had it corrected a few times, other times i just let it ride and moved on because it’s not a huge deal, but it is my preference. I feel like it’s an attention to detail thing when the sticker on the cup specifically says the request. The coffee is always good. Staff is always friendly. But this is about completing an order correctly.
… moreRocky Christopher
Ordered online. They didn’t start making my coffee til I got there. Place was messy. Not a very good experience.
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