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Quaint bakery & gift shop offering creative sweet treats, specialty baking items & novelty gifts.
Address and Contact Information
Address: 320 W 5th Ave #156, Anchorage, AK 99501
Phone: (907) 272-3995
Website: http://www.akcake.com/
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Product
Reviews
Patricia Wiberg
I ordered a dozen cupcakes with a bee theme. I was told they could add a bee topper for 1.50. Which brought the honey infusion cupcake to 6.00 each. I wouldn’t have minded paying 72$ a dozen for beautiful cupcakes, but what I got was very basic cupcakes with some sanding sugar and tiny sugar bees. When I called to express my disappointment, I was told a manager wasn’t present but would call me later. It’s been a week, and I haven’t heard anything. I stopped at the Babycakes Food Truck the next day and got some beautifully decorated,delicious cupcakes. 5.50$ each and 6 for 31$. This was the third time at Alaska Cakes Bakery, with both previous times being bad employee experiences. Never returning, you need to make better products, train your employees better, and follow through with customer issues.
… moreMichele Shelley
I see this shop & owner(s) have a POOR HISTORY of arguing/debating w/customers over THEIR experiences instead of simply making things right and retaining customers! Let it be known BILL & whoever else, that no one can tell us what our experiences were & AK Cake Studio would be NOTHING without the little customer base you do have, and you also never know who you’re dealing with! So, I’d tread lightly & get some customer service/service recovery training*** For me unfortunately, this review falls into the latter of disappointing vs an exceptional experience. This studio used to be one of my favorites.
On 11/15/25, I purchased 2 Oreo Cookies ‘n Cream and 2 Chocolate ‘n Peanut Butter cupcakes from the 5th Ave location, excited because I had just bought the same flavors from the Dimond Mall earlier that day and they were perfect. However, when I went to enjoy the 5th Ave cupcakes the next day, even after letting them sit out for over an hour, they were noticeably hard and not fresh–a first for me.
I contacted the store and was assured via email that a replacement of my 4 cupcakes would be “no problem” and that I or my roommate could pick them up at our convenience. When my roommate arrived, she was told to choose from whatever was in stock—not the flavors I originally paid for. There was no offer to remake my order, only a vague apology and a refund from “Bill”.
As someone who values genuine customer service, this was disappointing. Why would I want random flavors when I specifically ordered Oreo and Chocolate Peanut Butter? A simple remake would have shown care and retained my loyalty. Instead, this experience has left me and my group unwilling to return.
I hope management takes this feedback & their business for lack of words seriously and improves communication and customer satisfaction moving forward before you’re left with no business at all.
… moreOn 11/15/25, I purchased 2 Oreo Cookies ‘n Cream and 2 Chocolate ‘n Peanut Butter cupcakes from the 5th Ave location, excited because I had just bought the same flavors from the Dimond Mall earlier that day and they were perfect. However, when I went to enjoy the 5th Ave cupcakes the next day, even after letting them sit out for over an hour, they were noticeably hard and not fresh–a first for me.
I contacted the store and was assured via email that a replacement of my 4 cupcakes would be “no problem” and that I or my roommate could pick them up at our convenience. When my roommate arrived, she was told to choose from whatever was in stock—not the flavors I originally paid for. There was no offer to remake my order, only a vague apology and a refund from “Bill”.
As someone who values genuine customer service, this was disappointing. Why would I want random flavors when I specifically ordered Oreo and Chocolate Peanut Butter? A simple remake would have shown care and retained my loyalty. Instead, this experience has left me and my group unwilling to return.
I hope management takes this feedback & their business for lack of words seriously and improves communication and customer satisfaction moving forward before you’re left with no business at all.
Greg “Gregory” M
Great Cafe, gives the Euro Mall Cafe Feel. I would say very tasty desserts. My only wish to put this over the top is real cups. I went two times. They have conoli, cake, so many different offerings. Each time both staff were great and very friendly.
… moreCozy
I ordered a gluten free cake for my friend’s birthday party … The cashier (working Mon Aug 25, 3pm) was patient with all the details I wanted. Vanilla almond infusion cake was SPECTACULAR, moist & delicious, INCREDIBLE cream cheese icing, very well received among our group, & the gluten free version has a wonderful texture & EVERYONE raved!!! Thank you for contributing to a GREAT BIRTHDAY!!
… moreKaitlyn B.
A pick-me-up!!
Somehow my friend convinced me to go in this shop “just to look”. Now how you gonna go in a place this delectable and just look? You’re not…. So Obviously within 1 minute it was all, “so what we gettin’ girl?!”
The choice was toffee cupcakes. Baking executed immaculately!! If they had the icing in a tub I would eat it with a spoon… no Shame! The cake part was soft and sweet, but not overbearing with sweetness.
They have a small selection of local art! I bought some stickers, and made this my souvenir stop. There were some attractive paintings for sale as well. The aesthetic is winsome, and the desserts are on point.
Let temptation win. If you’re walking by, treat yo self !
… moreSomehow my friend convinced me to go in this shop “just to look”. Now how you gonna go in a place this delectable and just look? You’re not…. So Obviously within 1 minute it was all, “so what we gettin’ girl?!”
The choice was toffee cupcakes. Baking executed immaculately!! If they had the icing in a tub I would eat it with a spoon… no Shame! The cake part was soft and sweet, but not overbearing with sweetness.
They have a small selection of local art! I bought some stickers, and made this my souvenir stop. There were some attractive paintings for sale as well. The aesthetic is winsome, and the desserts are on point.
Let temptation win. If you’re walking by, treat yo self !
Karen Kendzierski
I’m very happy I came across this store. The owner was very nice and talked about his selection of deserts in detail. A slice of red velvet cheesecake was either $6 or $6.50 and it was absolutely worth it!
… moreLana Day
This is after several times ordering disappointing custom cakes from this location, so this review isn’t made out of impulse. This last cake was ordered for a birthday- Paid a pretty penny because it was gluten free and custom. We got it and…this is what we paid all this money for. The icing was lumpy and grainy, and the jam in the middle layer (cost $22 extra) was just a blob in the center.
Again, this is not the first time we’ve had a disappointing experience, but it’s worth sharing. If the star of the night is going to be a nice cake from a local bakery, please choose wisely!!!!!!
Edit: My fiancé purchased this cake for a birthday. It is under their name. It does not make the review any less relevant then if they had written the review themselves.
… moreAgain, this is not the first time we’ve had a disappointing experience, but it’s worth sharing. If the star of the night is going to be a nice cake from a local bakery, please choose wisely!!!!!!
Edit: My fiancé purchased this cake for a birthday. It is under their name. It does not make the review any less relevant then if they had written the review themselves.
Mary Berger
A fun, quick stop at the mall. I had an iced Mocha that was very good. My sister got an iced White Mocha which she said was a little to sweet for her, but overall good. We also split a “mocha” which was a Mocha mousse w/ a harder chocolate shell. The young woman that helped us was attentive and patient. Overall a nice experience and a good way to break up a mall trip.
… moreAmanda West
Cute little bakery with amazing pastries and chocolate. We ordered a variety of desserts and pastries and everything was delicious. If anything some things were a bit too rich and would have been better as a smaller serving. Overall it is a wonderful Bakery with very friendly staff.
… moreAshlyn Thompson
Is it so very unfortunate to write this poor review on the cake I received as a gift, as I have enjoyed many delicious desserts here with my kids! My fiancé, ordered a custom chocolate cake with a mushroom picture on top of it. The cake was beautiful. (Side note, I bake custom cakes as well for birthdays. But this year I wanted a professional cake as a gift instead of crafting my own.) The chocolate cake was either so over cooked or freezer burnt that it had very little flavor. It seemed as if it was drenched in simple syrup to cover up the fact it was incredibly dry and crumbly and had so little flavor. The chocolate ganache filling was also very skimpy and terribly uneven. I feel horrible writing this, as I don’t want to tarnish this studio’s reputation but seeing other customers similar reviews and this is STILL a prevalent issue, I decided to voice my experience as well. For how expensive these cakes are, you’d figure they would care to not cut corners. It is extremely upsetting to know that these cakes are on the higher price end in anchorage and it is a common issue with the VERY basic recipe and preparation of a cake. Please do not serve overcooked or freezer burnt cakes. Please do not cover up a recipe mistake or baking mistake with simple syrup. Please actually put the filling people pay for in the cake properly.
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