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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Hours
| Tuesday | 10:30 AM–10 PM |
| Wednesday | 10:30 AM–10 PM |
| Thursday | 10:30 AM–10 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–10 PM |
| Monday | 10:30 AM–10 PM |
Address and Contact Information
Address: 1186 Walton Blvd., Rochester Hills, MI 48307
Phone: (248) 651-3527
Order and Reservations
Order: Order online
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Reviews
Cassandra Zeivel
I ordered $300 worth of lunches boxes online and receive no condiments or even some on the sandwiches. These were for a competition and they should have had some with them. I ordered them from this location instead of the one by my home because it was closer to the event. Very angry girls and disappointed with this outcome. We will be looking for a different business to order our lunch boxes from. You will be losing over 21 lunches for each of our competitions. Thanks for not providing the service that was needed
… moreAndrew D’Ascenzo
Tried this place out on a whim, hadn’t been there in years. Only spoke with two employees while there, and both were flagrantly and unnecessarily rude. I asked for just ham and lettuce on a wrap, but since I didn’t know the name of the ham wrap he didn’t want to let me order it. He just kept repeating “well which of the subs do you want, just pick”. I didn’t know their ham sub is called “pepe”… He finally relented and put it in as pepe.
Then the other employee put my bag on the counter and called out the order number. There were only a couple other customers in the store so I thought it was probably mine, but I told her I wasn’t given a receipt so I didn’t know my order number. She replied “the receipt is in the bag” to which I tried to explain that I’m just not sure if that’s mine because she only called out the order number, but instead of hearing me she just increased her volume and repeated “the RECEIPT… IS… IN… THE…. BAG”.
So I grabbed it, and it was indeed mine. Great.
I get home and none of the sandwiches were correct at all. The receipt did not accurately describe what I ordered, and the actual food didn’t match either what I ordered or what was on the receipt.
I remembered why we never go there.
… moreThen the other employee put my bag on the counter and called out the order number. There were only a couple other customers in the store so I thought it was probably mine, but I told her I wasn’t given a receipt so I didn’t know my order number. She replied “the receipt is in the bag” to which I tried to explain that I’m just not sure if that’s mine because she only called out the order number, but instead of hearing me she just increased her volume and repeated “the RECEIPT… IS… IN… THE…. BAG”.
So I grabbed it, and it was indeed mine. Great.
I get home and none of the sandwiches were correct at all. The receipt did not accurately describe what I ordered, and the actual food didn’t match either what I ordered or what was on the receipt.
I remembered why we never go there.
BuKiddy
So, in my experience of over 50 years of customer service, I have never been mistreated by any establishment as what I experienced this Saturday afternoon!
Where do I begin, would it even matter as the neighboring business had warned us of the snipe and awful attitude by all 4 attendants!
I greeted the young girl with : hi how are you?
I got: what can I get for you!!!
No hello back!
No welcome to JJ , how can I help you, serve you, or get for you sir.
I am over 50 years old , so what is it with the attitude of all 4 attendants, who had multiple opportunities to greet or be nice to someone their father’s age!
Not even have a nice day or anything!
I immediately told one of the awful “attendants” : boy you guys really don’t know the ABCs of good customer service!
They replied with, excuse me!!
And I just said: I will give you the worst review in my entire lifetime experience
And I just walked out, never to visit this JJ branch!!
Please don’t get me wrong, but my 29 years old teacher son pays half his wages on JJ sandwiches,
I am not here to promote other decent sub or sandwich establishments all over the place
But what a bad attitude towards customers!! I would be looking into this as soon as possible! And take corrective measures if i was the owner of this branch..
Note:, my wife warned me not to go in there as she frequently does her nails and other beauty lounge services around this JJ , and she was warned not to go there and order due to the very rude staff there..
I wish I had listened to her better!
… moreWhere do I begin, would it even matter as the neighboring business had warned us of the snipe and awful attitude by all 4 attendants!
I greeted the young girl with : hi how are you?
I got: what can I get for you!!!
No hello back!
No welcome to JJ , how can I help you, serve you, or get for you sir.
I am over 50 years old , so what is it with the attitude of all 4 attendants, who had multiple opportunities to greet or be nice to someone their father’s age!
Not even have a nice day or anything!
I immediately told one of the awful “attendants” : boy you guys really don’t know the ABCs of good customer service!
They replied with, excuse me!!
And I just said: I will give you the worst review in my entire lifetime experience
And I just walked out, never to visit this JJ branch!!
Please don’t get me wrong, but my 29 years old teacher son pays half his wages on JJ sandwiches,
I am not here to promote other decent sub or sandwich establishments all over the place
But what a bad attitude towards customers!! I would be looking into this as soon as possible! And take corrective measures if i was the owner of this branch..
Note:, my wife warned me not to go in there as she frequently does her nails and other beauty lounge services around this JJ , and she was warned not to go there and order due to the very rude staff there..
I wish I had listened to her better!
Jackie
Very nice customer service for only 2 employees to take orders and make orders. I can’t imagine how this establishment thinks 2 workers is enough to run thr whole joint. About 10 people waiting on sandwiches plus a doordash order. We ordered 3 subs and waited about 25 minutes, I can’t blame the workers. Food was good, store was clean.
… moreGayla Nader
The customer service is awful at this location and has always been awful. I would think that the manager would try to improve the quality of service for this location after many years, but it is still the same and it is terrible. You always feel like you’re inconveniencing the staff if you ever place an order of any kind.
… moreKarl Z
I would’ve gave 5 stars if they learned to wash there hands before they put gloves on and after they finished with the cash register. I don’t understand why no one washes there hands. This location is a bit outdated as well.
… moreShiniqua hamler
11-24-24 Very rude customer service!!! I come 2xs a month to buy a fresh loft of bread for some reason I’m told they can sell me day old bread who want to buy day old bread!! I was told they can not sell me a fresh loaf…. Jimmy John’s stop picking and choosing which day you want to sell fresh bread poor customer service! Not about the customer that keep them in business 1186 Walton Rochester Hills get together clean your employees up they look like they should not work with food please do better!
… moreShane Kott
Came in for two subs at 7pm to an empty store and a staff giving us blank stares. Drove all the way home to find out my BLT was in fact covered in turkey for some reason? Yet no bacon… So I went back and had both re-made due to my other sub turning cold, and once I got home, the bacon on both subs were now ice cold.
I’m not sure what kind of people work here, but obviously they aren’t smart enough to a task as simple as stack lunch meat on bread. Do not come here unless you want to be disappointed
… moreI’m not sure what kind of people work here, but obviously they aren’t smart enough to a task as simple as stack lunch meat on bread. Do not come here unless you want to be disappointed
Kasey Cansler
I have been in the service industry for 15 years. Never have i seen such an awful attitude from an employee in my life. Blonde girl with glasses (never got her name). Maybe consider a different job.
… moreSam Sam
Faster service, nice food, only issue was the card machine wasn’t actively working with card and Apple Pay.
But other than that good experience.
… moreBut other than that good experience.