Chipotle Sandtown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Jordan Phillip Atl
Terrible terrible terrible the manager told me on Wednesday night at 6:30 pm there were no more green peppers and onions for the night because she did not have time to make it! The resturant closes at 11. The the big gurl making my bowl was so rude!! I forgot to out beans on my bowl overall poor service and food! Get some grown ups in your Restaurant to run it properly!
… moreTip S (RealWithTip)
I come here pretty regularly and the service steady goes down with each visit. Tonight we hit a new low – sour lettuce on my veggie bowl. This is the last time I’m coming. If you don’t like serving food, close the business.
… moreTy Scales
Went in at around 9:50-10:00 on Wednesday 12/18/2025. No one acknowledged or greeted me or the other customers when walking in, to inform us that they were out of chicken, pinto, and other items. Instead they allowed us to wait in line, then inform us in an oh well manner. We observed the young man cleaning the grill, it was off, and pulled away from the wall, which means it had been off for some time. I then asked if the business hours were correct, and if they in fact closed at 11 p.m… the young lady confirmed the closing time. I stated how is there no chicken, and they didn’t close for another hour? She stated they didn’t have anymore to cook. I walked away without making a purchase, in addition to the customers in line behind me. I was so disappointed that I sat in the parking lot and watched several other patrons walk out after being met with the same news. It’s very discouraging, because there’s not many food options open in this area, but I chose this location over going to the marketplace for the convenience, but they were not properly stocked or prepared for the shift. It’s very disappointing because we expect the places around here to be reliable, since there are so few
… moreDavita Washington
I won’t be coming here again. The food was not good. The rice was hard. Who wants to bit down into hard rice! It makes you loose yourre appetite instantly. The fajitas were cold as well how when it’s on “warmers”. Overall I’m
So over this place. The service a bunch of teenagers leave nothing to be desired. Literally on the phone while checking you out.
… moreQuivana Waddles
Tonight, I visited this Chipotle location, which is now open until 11 PM. Unfortunately, I had a disappointing experience. Had I known how things would go, I would have never come at 10:15 PM, only to end up waiting 40 minutes for my food. If we had known about the wait, we could have chosen another place that would have taken care of us better.
When we first walked in, no one acknowledged us, even though they were out of all meats. We stood in line for about five minutes without any update. The staff just kept looking at us as if we were an inconvenience. Finally, we went up to ask what was going on, and it seemed like they were trying to close early. If that was the case, it would have been helpful if they had communicated that to us when we arrived.
To make matters worse, they were even taking trash out right next to where they were cooking chicken. It just didn’t seem like they cared about anything—hygiene, customer service, or the overall experience.
The lack of communication, poor customer service, and disregard for cleanliness were incredibly disappointing. I won’t be returning to this location.
… moreMelody Watkins
The food is medicore, good enough to return but the service is not. The service is horrible! The employees have the worse attitudes I’ve seen. I’ve heard other customers complain to them about it and it is so obvious they don’t care. After several visits of the same thing and twice in one week, we’ve decided not to return. I’m sure the corporate office won’t bother dealing with it either, so this review is probably a waste of time, unfortunately.
… moreJessica Avery
By far the worst customer service I have ever experienced at a fast food restaurant. Ordered food far in advance (nearly 40 minutes before arriving). When I pulled up to the Chipotle Lane, I received my food, but didn’t receive my drinks. The lady at the drive thru acted as if I was not waiting at the window…no response to my request to the lack of completion to my paid order.
After waiting 15 minutes after I had already received my food, I still had not received my drinks. I was trying to explain I had been waiting for my drink, the young lady cut me off. I asked to speak with the manager, and the manager literally walked away and wouldn’t provide me with her name.
This franchise definitely lost a patron in me and my family.
… moreTJ Johnson
Very disappointing experience at this location. I raised a legitimate food safety concern and was met with an unprofessional attitude, dismissive behavior, and poor customer service from multiple employees.
I was not seeking a refund, only safe food and respectful treatment. Due to how this was handled, I will not be returning to this location or any Chipotle locations.
… morefirst last
The restaurant is clean but that’s where the compliments end. The food is the biggest issue here – the lettuce was brown, they were out of cheese and chicken, the chips had a strange bbq taste and were stale, and the steak hardly had any seasoning. This is place needs new management. Expediently!
… moreFive Five
I came in Friday night, around 8:30p…there were about 7 customers in all at the time. The service wasn’t the best. They were literally out of everything & weren’t informing customers of their shortages. It was a very timid and unsociable crowd of staff members, so I tried to give them grace because you can tell they’re just kids. I returned on today, Sunday about 4:30p and experience the EXACT same service, or lack there of. The only reason I came back was because the food was actually fresh & good! I don’t mind waiting for fresh food AT ALL, it’s just the lack of communication, that gives impatient customers a bad feel, as for me…I just want my food to be on point lol. The babies NEED intensive training. I can only imagine how it is on their busiest days! Overall it was kept clean and they wore all their proper PPE while preparing food, so I’ll give this location time to adjust!
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