Ashley C
We usually love Ben & Jerry’s, and the ice cream definitely didn’t disappoint — it tasted great as always. However, this visit wasn’t the best experience when it came to service. The line was really long, and only one employee seemed to be helping customers while the others were chatting amongst themselves. It was also hard communicating our orders — we had to repeat things multiple times because they weren’t really paying attention.
Hopefully it was just an off day, because the ice cream itself was excellent. A little more focus on customer service would’ve made the visit much better.
… moreTanaz Akbar
I had such a great experience with Wilma and Caden today (apologies if I spelled their names wrong!). They were incredibly kind and patient. I came in with my toddler, who kept asking for different flavors and changing her mind, and both of them handled it with so much sweetness and kindness. They were also really knowledgeable and helpful. I’ll definitely be coming back!
… moreElias Collier
Such a great time! I’ve been twice and had the pleasure of being helped by Thelma both times. She is so personable and gave us amazing recommendations. If not for the ice cream, come for the service alone!
… moreEric Gregory
I was a little disappointed because you never get to find an actual Ben and Jerry’s store. I know around the corner in any direction is other ice cream stores that would have had better tasting items. But fun to visit if you’re an old school Ben and Jerry’s fan like me. Cheers
… moreMahmoud Nasreldin
Great taste indeed, need to have more varieties, i tried the chunky monkey and it was really great, banana with fudge chunks and walnut, great mix indeed, highly recommended
… moreSuzette Zablit
Small portions and rather pricey. Place not very clean. The ice creams used to taste better and the portions were much larger. Disappointed. Decor and outside searing cute.
… moreBrianna Dunmyer
Felt kind of weird ordering an ice cream cone in December, but we had some free vouchers from a while ago and decided if not now, then when. The employees were super nice and the place was very clean and organized.
… moreMarshall Wickramaratne
Great place to have a ice cream in Reston Town Center. Lots of flavors and great service. We love the place…
… moreAkber Piracha
A sugar free option will be a perfect 5 … all fun with family and joy of eating ice cream walking around and enjoy
Our regular goto summer ice cream place at Reston
… moreBosslady Ivy
Did someone say ice cream? Still wanna visit in the middle of winter, best times having ice cream after freezing outside !! Our faves are chocolate pb chunk, mint chocolate chunk and coconut flavors. So good, so stuffed
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