Carly Zimmet
I kept coming back here because my location at home is so good, but I continuously get disappointed. Today was the last straw. My smoothie was not blended well at all. Every time I would slurp through the straw, it would get stuck. all of the other times I’ve gotten food here, there has been two small pieces of chicken on items with chicken or what looks to be half a scrambled egg for items with eggs. This location absolutely sucks. They do not give you what you pay for and the quality of everything is really shitty. i shoulda taken photos of the food. never going back.
^i wrote this after multiple visits that were all bad. but this semester, i just tried it again. got the detox island green and it was PERFECT and also the turkey bacon ranch and it was like the best sandwich i’ve had and they toasted it. I’m rlly happy with the improvements so i changed the star review. thank you guys!
… moreGeifry Cordero
I drove about 20 minutes to get to this place. According to their posted hours, they close at 10:00 PM, but I arrived at 9:29 PM and was told they were already closed.
If they actually close at 9:30, that should be clearly stated instead of advertising a 10:00 PM closing time. After driving 20 minutes, this was very frustrating.
On top of that, the door was open, which gives the impression that the business is still operating. I walked in, only to be told inside that they were closed.
This is confusing and disappointing. It would be helpful if the business either updated their posted hours or honored the hours they advertise, out of respect for customers. 01/05/26
… moreKyle Morrison
Food is good. Tropical Smoothie Cafe knows how to make food and smoothies. They need to hire more workers, and those workers need to work faster. They have max two people total any time I’m there, and orders often take a long time.
… moreRaven Smith
I placed a curbside order at 9am this morning, after checking the hours it looked like they opened at 7am. I arrived at this location at 9:10am and waited, just to watch an employee or manager come and finally open the door at 9:30. They walked in and locked the door back. A family walked by and tried to go in as well and the door was still locked. I had to eventually leave because I don’t know about you but I don’t have time to sit and wait an hour for food. If you don’t open at 7am then make sure your websites have accurate hours. Never got the food, and still out of my money with no way of canceling the order. And nobody will answer the phone.
… moreDr. Carol Williams-Jackson, MD
I waited over an half an hour(> 30 minutes) on an avocadp grilled cheese sandwich that I ordered to go.nothing else. And inside wasn’t even packed
That is way too long
Their pomegranate smoothie I’ve had before is delicious but the Wait time for food is too long
Thankfully a black woman with Curly hair (they don’t have name tags) was working there and helped me out with my order when I queried and asked my name and that it was coming up next. I even stepped out to get something because it was it was taking so long and came back inside and she called my name smiled and gave me my food
I appreciated that
… moreKevin Wills
I ordered online at 10:30 am for a pick up at 11:45. Lesson learned – never pick up later. They apparently made my two wraps and smoothies at 10:30 am. So when I picked them up at 11:45 – the smoothies had melted and the wraps were soggy. My wrap – the supergreen was so poorly wrapped that it was all over the inside of the exterior wrapper. My smoothie tasted like some things were left out.
… moreMagicCookie
Workers will never greet you and while waiting I had 3 people obviously look at me, and finish what they’re doing before they even ask why you’re there. They just finish their tasks first instead of talking and working like every other restaurant I deliver for does.
… moreHollz Walsh
The music was so loud it gave me a headache. They didn’t have 2 items and couldn’t tell me what was missing (I would have taken the item with an item removed). I got overwhelmed and left. My son enjoyed his smoothie. Food is good but atmosphere needs work
… moreTaylor Honosky
I ordered through the Tropical Smoothie app. A wrap, chips, and a Smoothie. The door dasher only brought me my Smoothie. I tried contacting the store but there phone was off the hook and I couldn’t get through. As annoying as that was when I was so excited to eat. I went to the store after I got off of work. Explained what had happened and they replaced my wrap for free and let me keep the old one that was still sitting in the door dash section of the store. It was hot and fresh. It was absolutely delicious. I ended up eating half in my car because I couldn’t resist. It wasn’t Tropicals fault for the missing items. I’m just happy at the end of a very long shift I still got my food!
… morelotus billand
Kaitlyn (the general manager) was our server. I’ve come into this tropical smoothie everyday for the last few weeks and have always seen her as well as other people working. She in particular has always been friendly and always made my smoothie perfect and believe me I like to take out and add things! When I came into the store today she has my order memorized and made it perfectly! She also is pleasant to be around and is very professional! So happy we get to get amazing smoothies!
Ps: please open a shop in radford as well!
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