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Address and Contact Information
Address: 600 Park Ave, Muscatine, IA 52761
Phone: (563) 263-2300
Website: https://burritofactoryia.com/
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Burrito Factory
600 Park Ave Muscatine, IA 52761 (563) 263-2300 Welcome to Burrito Factory Mexican restaurant Food image prep Side food item Main food item
Top Mexican Restaurant In The City | The Burrito Factory …
When you’re craving authentic Mexican food that’s made with heart, The Burrito Factory delivers the real deal right here in Muscatine. … Muscatine, IA. 52761.
The Burrito Factory | Muscatine IA – Facebook
The Burrito Factory, Muscatine. 1581 likes · 110 talking about this · 290 were here. Best burritos in town come in and try our wet burrito!!
Reviews
Nayeli Joshua
I recently visited Burrito Factory after being referred by a friend who specifically recommended the chili relleno burrito. Unfortunately, my experience did not align with the recommendation.
Upon entering, there was no staff visible, and once someone did come out, the interaction felt quite unwelcoming. While she did smile, there was no greeting, no menu offered, and no guidance — especially important for a first-time customer. The menu was not clearly displayed, and I was not asked any clarifying questions regarding my order or customization options.
I ordered the chili relleno burrito and confirmed whether salsa was included. I was told yes and proceeded with the order, even leaving a tip despite the lack of engagement or explanation.
When I arrived at my destination and opened the container, I was surprised to find there was no burrito at all — no tortilla, just a chili relleno covered in queso alongside rice, beans, and pico de gallo. Additionally, there was no salsa included as stated. The presentation resembled a plated entrée rather than a burrito, and did not match what I ordered or expected.
While I did eat the meal, I did not feel it justified the $14 cost, especially considering that it was not what I requested.
Overall, the combination of unclear communication, lack of customer service, and receiving an incorrect order made this a disappointing first visit. I hope this feedback is taken constructively, as improving communication and customer experience could make a significant difference.
… moreUpon entering, there was no staff visible, and once someone did come out, the interaction felt quite unwelcoming. While she did smile, there was no greeting, no menu offered, and no guidance — especially important for a first-time customer. The menu was not clearly displayed, and I was not asked any clarifying questions regarding my order or customization options.
I ordered the chili relleno burrito and confirmed whether salsa was included. I was told yes and proceeded with the order, even leaving a tip despite the lack of engagement or explanation.
When I arrived at my destination and opened the container, I was surprised to find there was no burrito at all — no tortilla, just a chili relleno covered in queso alongside rice, beans, and pico de gallo. Additionally, there was no salsa included as stated. The presentation resembled a plated entrée rather than a burrito, and did not match what I ordered or expected.
While I did eat the meal, I did not feel it justified the $14 cost, especially considering that it was not what I requested.
Overall, the combination of unclear communication, lack of customer service, and receiving an incorrect order made this a disappointing first visit. I hope this feedback is taken constructively, as improving communication and customer experience could make a significant difference.
S Jordan
Gross food. Unseasoned boiled steak. Pale gross looking chicken. Pico looked days old and wilted. Guacamole from a bag, queso watered down and tortillas are gross and tore easy. The business always looks dead from the outside. I can see why. We won’t be back. The gal who took my order was nice though. Not worth 28 bucks.
… moreSamantha Keegan
Not impressed. I had better experiences and quality overseas in Spain. There was no fan or air inside here, not even a draft. Not recommended to dine in if you need any semblance of fresh air. It was cooler outside. I’m far from elderly but I almost passed out while dining in
Tossed the food after about 5 bites. Good concept (similar to Chipotle, QDoba, etc other fast food places). Prices were a little more than anticipated. Paid $35 for 2 burritos and 2 drinks. Burritos were a little larger than the frozen ones and ingredients were not hot or even warm which was surprising. The positive is they accept cards, assembled to order, and a variety of ingredients. Service was not stellar or friendly. I had never been in the place before. It is quaint. You have to get your drink before ordering but by the time you sit down. Your bottle is sweating from the heat. The young lady assembling burritos was not friendly. Is that normal for thia town or area? Or maybe she was unhappy with serving people in the heat. I can see why the website says delivery or carry out. Might be a local fave for those who don’t know about real authentic food. This is fast food slightly above fast food pricing.
… moreTossed the food after about 5 bites. Good concept (similar to Chipotle, QDoba, etc other fast food places). Prices were a little more than anticipated. Paid $35 for 2 burritos and 2 drinks. Burritos were a little larger than the frozen ones and ingredients were not hot or even warm which was surprising. The positive is they accept cards, assembled to order, and a variety of ingredients. Service was not stellar or friendly. I had never been in the place before. It is quaint. You have to get your drink before ordering but by the time you sit down. Your bottle is sweating from the heat. The young lady assembling burritos was not friendly. Is that normal for thia town or area? Or maybe she was unhappy with serving people in the heat. I can see why the website says delivery or carry out. Might be a local fave for those who don’t know about real authentic food. This is fast food slightly above fast food pricing.
Miguel Landeros
So I called way before ordering and asked specifically if I put on the special instructions of what to add on the bowl cause uber eats only lets me add one item into the bowl. Would they be able to add the other items and the lady on the phone said yes they follow the special instructions. Well I get the bowl and absolutely nothing of what I asked for was inside the bowl. -5 stars if I could
… moreMiky Bacon
I’m sharing my experience from this company catering to my job. On Fridays, they come down and serve burritos, taco salad & nachos. When I got there all the meats were gone except chicken and it really wasn’t much. The lady filled my entire container with chips, gave me half a scoop of chicken and a scoop & a half of cheese. The toppings didn’t even cover the chips at all. Then proceeds to tell the next guys that she only has enough for 1 more. U didn’t even have enough for mine, so how? I checked my card after the fact and seen that she charged me $13 for this mess of a meal. If u don’t have enough toppings for the food then why would it be full price? I’m going to call burrito factory later and definitely complain because this is ridiculous. The chips were tasty, just dry for the lack of meat & cheese.
… moreAlyssa Merryman
So delicious! This was my first time trying a burrito and it was so good! When I walked in I was greeted right away, and she was very patient while I figured out what I wanted. Excellent food, excellent service! Will definitely eat here again.
… morejustin U
The wet burrito is a favorite for our family. It is a little overpriced but my order has always been accurate and tastes great.
… moreTSM_ Jbats308
Kind and helpful staff and incredibly delicious food. The burrito was perfect, from tortilla to the ingredients. The Flan, was also incredible. A little too sweet for my liking, like just a little bit, and yet still, perfect. Highly recommend helping this small business.
… moreTiffany Brock
We go to Burrito Factory about every other week. The al pastor is my favorite, so flavorful! The owner is always so nice. The restaurant is cozy, kind of like you’re visiting a friend’s house who happens to make really good burritos. The portion size fills you up without making you feel overly stuffed. It’s definitely worth the money.
… moreTammy Hobbs
Mom and pop atmosphere, fresh ingredients, loved that they had black beans and many options on what was on burrito.
… more