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Arby’s is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby’s was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
Hours
| Tuesday | 10 AM–12 AM |
| Wednesday | 10 AM–12 AM |
| Thursday | 10 AM–12 AM |
| Friday | 10 AM–12 AM |
| Saturday | 10 AM–12 AM |
| Sunday | 10 AM–12 AM |
| Monday | 10 AM–12 AM |
Order and Reservations
Order: Order online
Related Web Results
952 N WEST AVE, Jackson, MI | Arby’s
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Reviews
Kylie Pickett
My husband and I are extremely frequent customers at Arby’s — we visit this location several times a week, and my husband regularly orders the half-pound French Dip sandwich, which is his absolute favorite.
Earlier this week, I placed an order for two of the French Dip sandwiches. After picking it up and getting home, I realized there was no au jus included in the bag — for either sandwich. While we had some at home and made it work, it was frustrating, especially given how much we spend here weekly. I chose to let it go at the time.
Unfortunately, this evening I had another poor experience, and I can’t ignore it. I placed another online order (over $35 worth of food) and went to pick it up. They had crammed everything — two French Dip sandwiches, four chicken wraps, and five tenders — into a single paper bag, sealed it shut with a sticker, and handed it to me. I specifically asked if the au jus was inside, and the employee assured me it was.
As I attempted to place the bag on my front seat, it completely ripped open from the bottom due to how heavy it was. I backed up (no one was behind me) and returned to the window, where a different employee gave me an annoyed look. I held up the torn bag and explained what happened. Instead of offering an apology or rebagging the food, he handed me new bags and made me repackage everything myself. I reminded him that I was told the au jus was included, and of course, it wasn’t — so he had to go get it.
Still trying to give the store the benefit of the doubt, I called to speak with a manager. A young woman named Jaylin answered and said she was the manager. I calmly explained my concerns. She didn’t apologize once. Instead, she deflected blame, saying they follow the manufacturer’s weight limit for the bags. I found that dismissive and unhelpful — and as someone with 15 years in restaurant management, I can say with confidence that her tone and response were unacceptable for a manager.
The lack of ownership, care, and basic courtesy I received — both at the window and on the phone — has left me very disappointed. We spend a lot of money at Arby’s and have always been loyal customers, but I will now be driving further to visit the West Avenue location instead.
By the way, the 2nd bag also ripped confirming it was absolutely over the weight limit and also they didn’t fully seal the lid on the au jus and it spilled all over the bag and also that bag ripped. Pics attached.
I hope this feedback is taken seriously. Jaylin’s response and lack of customer service do not reflect well on your brand or your standards.
… moreEarlier this week, I placed an order for two of the French Dip sandwiches. After picking it up and getting home, I realized there was no au jus included in the bag — for either sandwich. While we had some at home and made it work, it was frustrating, especially given how much we spend here weekly. I chose to let it go at the time.
Unfortunately, this evening I had another poor experience, and I can’t ignore it. I placed another online order (over $35 worth of food) and went to pick it up. They had crammed everything — two French Dip sandwiches, four chicken wraps, and five tenders — into a single paper bag, sealed it shut with a sticker, and handed it to me. I specifically asked if the au jus was inside, and the employee assured me it was.
As I attempted to place the bag on my front seat, it completely ripped open from the bottom due to how heavy it was. I backed up (no one was behind me) and returned to the window, where a different employee gave me an annoyed look. I held up the torn bag and explained what happened. Instead of offering an apology or rebagging the food, he handed me new bags and made me repackage everything myself. I reminded him that I was told the au jus was included, and of course, it wasn’t — so he had to go get it.
Still trying to give the store the benefit of the doubt, I called to speak with a manager. A young woman named Jaylin answered and said she was the manager. I calmly explained my concerns. She didn’t apologize once. Instead, she deflected blame, saying they follow the manufacturer’s weight limit for the bags. I found that dismissive and unhelpful — and as someone with 15 years in restaurant management, I can say with confidence that her tone and response were unacceptable for a manager.
The lack of ownership, care, and basic courtesy I received — both at the window and on the phone — has left me very disappointed. We spend a lot of money at Arby’s and have always been loyal customers, but I will now be driving further to visit the West Avenue location instead.
By the way, the 2nd bag also ripped confirming it was absolutely over the weight limit and also they didn’t fully seal the lid on the au jus and it spilled all over the bag and also that bag ripped. Pics attached.
I hope this feedback is taken seriously. Jaylin’s response and lack of customer service do not reflect well on your brand or your standards.
Andrew Carr
Today I went through the drive thru and the guy running the intercom was annoying and kept talking over me trying to be funny. By the end of my order I was so annoyed by him I didn’t even want give this place my money. Then I sat in the line thinking about the workers I could hear laughing over the speaker at this guy making voices and being annoying. I keep thinking how rude he was over talking me. I then thought about the ridiculous increased prices and how I’m expected to be treated like crap by some kid trying to be funny and pay the price of a sit down meal. I left and won’t be back. You can shove your over priced food I will not be treated like crap and give you my money. I went across the street to Burger King where I was treated like a human.
… moreMark Varughese
The customer service here was beyond excellent—everyone was super friendly and helpful. I tried the new gyro sandwich and honestly didn’t expect it to be that good, but it really surprised me. Great flavor and definitely something I’d order again!
… moreDavid
Clean, bright store. Food was well made and tasty. The gentlemen that took my order was an exceptionally jovial person
… moreJaden H
A very pleasant experience, Aaron at the front counter was very kind, and had a great attitude. Food was very fresh
… moreKimberly Grindall
Went through drive thru ordered 2 roast beef and cheddar meals got home my sandwich had nothing but roast beef when I called they acted like I wasn’t telling the truth I’m done with restaurants I will not go back there.
… morejosh Brown
Ordered a chicken bacon sandwich and it came without chicken. The guy that handed it to me was rude and tossed it at me. Lucky I didn’t toss it right back at him. After opening it I think I would’ve been better off doing so.
… moreW W II
I usually have a pretty good experience at this Arby’s. They are always kind, and I’ve rarely had problems with my food. However, I just went to wait inside to order, and I watched someone grab bags of frozen fries from the freezer and placed them on the dirty floor to sort and organize the freezer. She seemed to act pretty natural doing it, so I’m sure it wasn’t the first time. The other workers were doing just fine with everything and treating the customers with respect, but that was just gross.
… moreD Drums
You guys are awesome! But! I
Order the Turkey bacon and ranch combo. 3xs in. 2 months And only 1 side of the sandwich had Turkey.Go eat the other, And. No Turkey on it. Just 1 little strip of bacon & very small portion on 1 side. I mean a small portion. Bummed me out..
take it easy ☝️
… moreOrder the Turkey bacon and ranch combo. 3xs in. 2 months And only 1 side of the sandwich had Turkey.Go eat the other, And. No Turkey on it. Just 1 little strip of bacon & very small portion on 1 side. I mean a small portion. Bummed me out..
take it easy ☝️
Selena Lahman
I asked for my whole order to be fresh, when I took a bite out of my chicken bacon Swiss sandwich, the patty was cold and very hard. Was definitely not cook to order. I was also supposed to get a medium fry and they gave me a small that wasn’t even halfway full. All of the tables in here are always dirty, they don’t wipe anything down during the day. The workers were very nice and polite until we sat down to eat. They were playing vulgar music and talking back there cussing nonstop. Food was bad, cleanliness was bad, workers very disrespectful. 0/10 DO NOT RECOMMEND
… more