Dairy Queen Grill & Chill

  3.4 – 237 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 27577

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dairyqueen.com

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Reviews

James Taylor
Came to Smithfield today with my wife to do some shopping. We ate at this Dairy Queen. The food was amazing it was hot and fresh the staff was friendly and professional and was amazed at all the items on the menu. The only downside was they were out of ketchup but overall it was great.
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John Lee
My pregnant wife went in for dipped chocolate cone, and this is what she got. Unbelievable. There’s pretty much no chocolate there. Go to any other dairy queen, but definitely not this one.
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kiyana cox
My children and I just order food and drinks from here. None of the drinks are filled. I told the cashier, and her response was that the company didn’t come to refill them yet!, so I asked her why would she ask us if we wanted drinks,,if she already knew that? I asked for a refund on the drinks, and she’s claiming they don’t give refunds. Sounds to me like she’s trying to keep extra money!.
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Katie .Lower
I’m allergic to pickles, and so I ordered a kids meal with a cheeseburger and only ketchup. Philip took my order and rang it up correctly. However, I always check before eating, and I’m glad I did, because my burger was covered with 4 pickles. I kindly brought it back and explained I was allergic. They “remade it” although when I got halfway through eating, my mouth started to itch. I’m pretty positive they removed the pickles and reheated the burger, leaving the juice in th bun. I never made a scene and was very respectful, so I fon’t understand the dillema or why they couldn’t at least get me a different bun. I’m really disaapointed in this service.
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Lucas & Alina
On 12/06/2025 my family placed an order through the app that consisted of 7 blizzards. We placed the order at 5:56pm and got to Dairy Queen around 6:10. When we told the employee that we had an online order he looked confused and walked away. Fast forward five minutes, a different employee comes over and asks what we needed and we told him about our order. It turns out that the other employee had simply walked away and started working on other orders. For whatever reason, they did not receive our order, though it was ordered to the correct location and the payment went through. Both employees were moving extremely slow and showed no interest in resolving our issue. We showed them what the order consisted of on our phone and the worker took the phone out of our hand, took it over to his coworker, and stared at it with him for a good 3 minutes. He then came back over and started quoting the order back to us incorrectly. We then had to hand write the order down for the employees so that they could make it.
I have worked in food service and because of this I NEVER leave bad reviews. However, these men were so apathetic and rude that it shocked us. We will never be returning to this Dairy Queen.
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Alexandra Wolfe
I could go on and on but ABSOLUTELY STAY AWAY FROM HERE! You’d be better off going an hour out of your way. We placed on online order tonight and got to the location 30 minutes later. Took us maybe 10mins to be helped…when the guy asked about our order and I told him the name, he looked at the screen and didn’t see it so he just walked away and did something else. Someone else helped us and told us they didn’t have the order; yes we were at the right location. I showed him my phone and he took it out of my hand without asking and started repeating the order back to me, but wrong. Reading off the screen but still somehow getting the order wrong. I had to offer to write it down for him and then had to ask for a paper and pen…like I could just summon those items out of thin air? Once we got the blizzards they had ice cream all over the sides and they had no napkins out for us to grab; we obviously weren’t given napkins. I’ve worked in food service before and it really isn’t that hard…especially when the place isn’t that busy.
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Kalissa T
The staff was friendly and my order was quick, but I had a serious issue with my Blizzard. I ordered a Sugar Cookie Blizzard, but when I got home I found pecans and cookie dough mixed in — neither of which are listed as ingredients for this flavor on the website.

I have a nut allergy, so this was really concerning and could have been dangerous. I’m not sure if this was due to cross-contamination or a mix-up with equipment not being cleaned properly, but it’s something that definitely needs more attention for customer safety.

I wasn’t trying to get anyone in trouble — just leaving this as a warning for others with food allergies to be extra careful.
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Brooke Mitchell
I was extremely disappointed. When I was paying the girl who handed me the receipt didn’t even look up off her phone. the pretzel and queso I ordered was so gross I didn’t even finish it. The bottom side of the pretzel seemed soggy and was taking a bubbly like shape. It was drenched in butter and the queso was rubbery. I didn’t like the ice-cream I got but that is more of a personal dislike than a quality issue.
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Sandra Lockamon
Never had a hot fudge sundae made like this. They actually put some hot fudge on the bottom too. It was really the best hot fudge sundae!
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Amber Jaminia
I ordered a 10″ cake for father’s day. The cake depicted on the site while ordering said happy father’s day on it.
I get to the store to pick up the order and get asked if I wanted it to say happy father’s day.. I advised that is what I ordered and was asked to wait “2 minutes”. After 25 minutes I get handed a cake that said happy father’s day and looked like a child scribbled on it. I paid $30 for a cake I am embarrassed to even give him husband. I will scrape off the writing and give him a plain cake instead. I will never return to this location.
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