scott wagg
Looks like both subways in this town are in horrible shape.
I paid almost eight dollars for this sandwich.
When I ordered on the app I asked and paid for fifty percent extra meat. It’s simply not on the sandwich. The sandwich was less than 6 inches. See the picture.
Virtually no green peppers, virtually no onions.
Would NOT even give my money back but offered to make another sandwich with Double the meat? Wierd. I opened the sandwich in front of them because I knew it was light just by lifting it. Because i’ve eaten many of these sandwiches before, and this chubby guy knows what a correctly made philly sandwich feels like.
No team lead or shift manager at the store either – the sammich artist had to call a “manager” on the phone. Apparently they said no refund because the sandwich was made correctly.
I guess subway standards have completely gone downhill. I paid twenty dollars for 3 less than six inch. poorly constructed sandwiches.
It’s it’s crazy because i’ve noticed a pattern at both place Places here in town. If you order in person, the sandwiches are made to more than the standard. If you place an online or app order, the sandwiches are made less than the standard. My guess is that they don’t expect people to come back if they’re not satisfied.
… moreCassie Littrel
The ability to order online is extremely pointless when the “sandwich artists” are unable to follow directions. Subway used to be one of my favorite places to eat, yet, for approximately the last year, my partner and I have had nothing but terrible experiences. Ordering sandwiches with extra sauce and getting quite literally no sauce? Ordering online exclusives proclaiming to provide extra meat and getting less than the bare minimum of meat? Ordering sandwiches which INCLUDE bacon only to not receive any bacon? Ordering toasted sandwiches and receiving quite obviously untoasted sandwiches? It’s quite literally EVERY. SINGLE. TIME. our orders are incorrect. This inconsistent behavior is something to be expected of a fast food restaurant, not of self-proclaimed “sandwich artists.” This location, specifically, has single-handedly ruined Subway for me forever and, the next time my partner suggests we spend money at any Subway, I will quite unfortunately have to simply refuse his request. Slicing your meat in-house will not redeem the blatant inability to follow directions. Included is a photo of my suspiciously DRY sandwich, which was ordered to have not only EXTRA mayonnaise, but also EXTRA garlic aioli.
… moreAmber Bodman
I was there to pickup a Door Dash order and waited for a good couple minutes with no one in front of me except for the person at the checkout whom was being helped by one of the three employees working. The other two looked at me when I walked through the door, never said “Hi” or came to the counter to help me until after they finished the conversation they were having. Could have been work related I don’t know but acknowledging customers with a smile and a “hello, be right with you” helps your business a ton.
… morenoel droz
Went there at 9am as their hours say they open at 8am and the doors were locked. Two workers were there (male and female) behind the counters, but no one decided to come open the door for me. They just ignored me. Guessing they like getting paid to not have to work.
… moreDanielle Wright
If it’s busy as hell why would you keep the slowest person in the most important line position?! Let them get speed later…take action. The line is building as are peoples impatience.
… moreGeena Littrel
Ordered on the app, didn’t receive the cookie we ordered and they aren’t answering the phone!! How hard is it to look at a receipt and complete everything on there??!! Not only that – but the sandwiches were just thrown together and sloppy. Will NOT be coming back to this location!!!!
… moreQuentin Daufeldt
We placed an online order and went to pick it up at the cedar plaza Subway. The food was not ready. it was a half hour after it said it was finished when I got my food. My subs were messed up I didn’t get any of the sides and they would not issue me a refund and said they would not give me my food if I wanted a refund. They took care of the line for the rush before they even started mine.
… moreRonmelito 😀
We ordered ahead for an order placed for 2:45pm and went in and they barley started to make our sandwhiches. One of the workers were on their phone standing behind the other making the order.
Like why couldn’t she help as well with making both sandwiches to speed up the process? Service is slow and they don’t seem to care enough to provide efficient customer service.
… moreCrystal Tammerino
Disappointment is an understatement. You’ve raised the prices, made the regular sized drink cups smaller and there’s more bread then substance. Need a better training program for your new hires. Most workers I’ve come across are young, fresh out of highschool with no customer service skills. Used to love this place!
… moreHailey Church
Usually good, they miss add-ons for online orders when they are busy, understandable but a refund would be nice. And one girl touched her hair often and didn’t change her glove, needs retrained on food safety.
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