Lori Harper
The Miller Parkway location is the one that delivers to my work address. They are horrible. Submitted an order at 11:35a today and it came an hour and 15 minutes later. That’s pretty average for this location. There’s a 50/50 chance that the order will be wrong also. I placed a catering order a while back for a work meeting. The first time they came, they only brought sandwiches. They left the salads, chips and cookies at the store. They went back to get them and only brought the salads and cookies. They had to go back again to get the chips. This was so frustrating and made a mess of my lunch meeting. I complained and was told they were sorry and would address it. No partial refund or credit, nothing. Today was the last straw and I won’t order from here again. When it happens with every order, it’s not a mistake or accident, it’s just the way they do business.
… moreBrenda Smith
This location was the very best Jimmy John’s I’ve ever been to! And I mean in several states! Fast service and exactly as I ordered it! And it has a drive-thru!!!! Awesome!
… moreBrandon Boyd
Easily the slowest Jimmy John’s, make sure you order your food at least an hour and a half before you want to eat. Every time I order it takes at least one hour minimum to get my food.
Edit: 5/6/2024 I ordered a gargantuan and they sent me a sub with only bacon and tomato’s in it.
… moreJoseph Rivest
Ordered online and when I got to the drive up window , the young man who said he was a manager tells me I Ordered for delivery. I told him
Then why would I bee here. He continued to argue that I Ordered delivery, I asked for the manager and he says I am the manager. He sent someone else to refund the delivery charge and fix the order. A Manager should never argue with a customer ever !
… moreMark Malinger
Usually I never have too many problems with anything from your store. Buy on 11/3/24 at about 1:30 I ordered lunch. As I was pulling up to the window I noticed the person manning the drive thru window was eating. As she was waiting for my order to bag it up she finished her food, licked her fingers and wiped them off on her person. She also made contact to her face. Good thing she only touches the outside of the items. Then as a rewards customer I had a free original sandwich. I said I would use the reward. The person couldn’t figure out how to deduct the sandwich from the total. Then another worker came to help. Neither one could figure it out and just told me that it had to be an online order. Doesn’t say that on the app. Oh well. I still have the reward coming. Just don’t understand how the basic rules of hygiene can’t be followed even if she didn’t make my sandwich. Also the lack of knowledge of company policies.
… moreMaria Scherlina Ibay
HORRIBLE EXPERIENCE. I ordered from doordash and been waiting for a long time. My doordasher told me that when he arrived the order is not even started at all. And he was also waiting for a long time till we both decided I’ll just cancel the order since it is a waste of time. Now im hungry and upset and would order somewhere else. NEVER ORDERING FROM THIS STORE AGAIN. I’ll even let the corporate know. They’re hiring bunch of incompetent people.
… moreLesa Williams
I went in and ordered my sandwich. I usually get Dijon mustard on it at the same location and for some reason they kept saying they did not have it and never offered it. I explained to them that I had it before numerous times at this location so I just assume that maybe they ran out so I dropped the whole mustard thing, so I figure I’ll just get the sandwich without it. Well when I got my sandwich it was very dry. It was put together poorly. The meat was practically shredded and the staff were very rude. I had to repeat my order over like six times and then finally they had me come to the window and treated me as if something was wrong with me and if they just could not comprehend what I was saying. They brought the mustard thing up and I told them politely that I always get it at this location and I Waukesha. But it was fine the male worker proceeded to correct and somewhat in a condescending tone state that will Waukesha is a different location in a different franchise and we don’t have that again. Then he rushed away from the register while I was still ordering stuff like my cookie and stuff and I had to remind him like can you please add the cookie on then, he just passed me my sandwich and left me at the window without giving me my bank card back . The customer service is horrible and they need to hire better workers and I will never be eating back there again
… moreZac Reuter
It’s good if you go to the store and get it. But if you have it delivered there’s a high chance they won’t deliver it or will deliver it to the wrong address. We’ve had 3 such instances where it wasn’t delivered and we had to call. Just not worth the hassle to get it delivered.
… moreNichole banfield
My bread might as well have been a rock. I regret driving past cousin subs…
… moreGmorales DSM
Visiting from FL and this jimmy John’s left a nasty 1st experience. The girls are very nice and customer service it’s good but guy preparing the subs gets very agitated if we don’t order specifically to make it easy on him. Its our first time eating jimmy johns. He took the shine from the hard work the young ladies were doing. He’s a grown man and those young girls are showing him. Just because you’re doing sandwiches doesn’t mean you have to suck at customer service and get to be rude and obnoxious to customers because they forgot to ask for oregano and oil. And also as we walked out he screamed have a great day! Knowing he was being rude because we let the girls know. I think he needs to go back to either a factory or learn from the young people around. Patience it’s a virtue Sr. It’s too early for all that sassiness.
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