Callie Shearer
If you don’t want any customizations done to your sandwich, it’s fine. The staff was friendly, but I asked for extra mayonnaise, extra lettuce, and to be cut in half. They must ignore those requests, or in my case it seemed as though she did the opposite, and I have less lettuce and less mayonnaise than normal
… moreDevon & Aubrey Cahill
Placed order 90 mins ago. Called three separate times and told each time that the food was on the way. FOURTH call was told that the food hasn’t been picked up and that they have no delivery drivers. Placed the order at 5:30 and it’s now almost 7:45pm. Please don’t give us the runaround – just be honest. Issued a refund, but will take a few days.
… moreLaura Coleman
Really unfortunate experience at this location. I had my meal delivered. I ordered the Beach Club and my sandwich was completely wrong. It had random extra slices of bread inside of it instead of turkey – there was one piece of turkey on the entire sandwich. One single cucumber, and an abundance of old lettuce. Additionally, there was a hair in it. My order also arrived without its chips. When I called, I was unable to reach anyone.
After looking at other reviews of this location, I should have been more cautious about the quality of my food and customer service. Just a bummer of a situation all around.
Would not recommend. Ever.
… moreDenniel
WARNING TO ALL: THEY ARE OUTSOURCING DELIVERIES AND YOUR FOOD WILL BE DELIVERED AFTER EVERYONE ELSE’S THE DRIVER HAS IN THEIR CAR.
This is no longer the best choice for delivery, my food was picked up then placed behind 2 other delivery stops for the uber driver…
adding another 30 minutes onto the order.
Dropping to one star after me leaving a review triggers a bot telling me to review it again on their site so the owner sees.
JJs is done for.
… moreStephanie Tash
Taken over TWO MONTHS for a refund. May 27th, I placed and online order to be delivered to Unity Hotel and Conference Center. Took an hour to arrive. Bread was rock hard on both sandwiches, sandwich had one slice of meat in it. Toppings were missing. Called for a refund, was given rewards points instead of a refund. I eventually found out my points can only be used at that particular location. BUT I DONT LIVE IN KANSAS CITY. i was in town for a wedding.
I HAVE BEEN TRYING TO GET A REFUND FOR TWO MONTHS DISTRICT MANAGER WONT CALL ME. Feed back links dont work because theres a run time error when you try to post ANY feedback. THERE IS NO ONE TO TALK TO TO GET A REFUND. THIS PLACE IS AWFUL
… moreJess Rodenburg
Completely appalled of the behavior of 2 employees on July 9th. My two children and I came in. One employee whispered hurtful comments about my child’s appearance to the other who looked at her and made a disgusted face and they proceeded to laugh. I am grateful my child was unaware that two adults were acting this way. The employee realized that I had heard/witnessed this disgusting behavior and while I maintained direct eye contact watching the entire exchange they proceeded to lie and say they were complimenting her. It was so incredibly rude. And just mind blowing for two adults to make fun of a child.
They also messed my order and had to retake it twice… I hope she was so ashamed by the way they mocked a child that they couldn’t properly do the job.
And our sandwiches were made incorrectly.
Which was fitting for such a terrible experience.
… moreJfray
The only store in Missouri you can’t use Uber for an order. As soon as you place the order and it goes into the store they instantly give it to their Jimmy John’s personal driver breaking the contract with the Uber driver and the customer. Then when the driver shows up they’re going to say that it’s been some time so they had their driver take it even though it just came through. They do this constantly breaking the Uber drivers contract for their own personal gain. This fraudulent activity is being investigated by Uber eats and highly recommend not ordering anything from the store through Uber. Clearly fraudulent management at this facility. I’m guessing this is how Jimmy John’s represents itself. So if you drove all the way to Jimmy John’s to pick up an order and they tell you they gave it to a different driver you know they’re scamming you.
… morejessica goebel
I was not having the best night and walked into the store and was greeted by the sweetest worker Odie. He completely turned my night around and made me the best sandwich. I hope management appreciates this employee because you don’t see workers who can run an entire store, with a smile on their face. I really hope you guys give him a raise, because it’s well deserved! Thanks Odie, you deserved to be recognized
… moreAbigayle Prince
I don’t who helped me today on 4/30/2025 but they are amazing all three of them!! They were super kind and helpful. They helped me design a sandwich to fit my diet I’m on and I am truly appreciate of them. They made my day for sure!!
… moreAndrea
The other bad reviews are understandable. My sandwiches were worse than the others pictured/mentioned in other bad reviews. Not to mention very long delivery wait times… for extremely unedible food. It’s spotty if they have normal people working there.
… more