LadyBoss 77
I had the worst experience I’ve ever encountered at a restaurant in my life. I placed an order online for Papa John’s at the new location in Auburn, Indiana, on W. 7th St. When I arrived at the restaurant to check on the status of my order, the man making the pizza crust walked over to the computer, threw up his hands in frustration, and said, “We’ll get to your pizza when we get to it.”
Feeling discouraged, I went back to my vehicle and waited for a while. After some time, I noticed a different employee, a woman, at the front counter, so I asked her how long my order would take. She told me it would be about an hour. I decided to wait, but after about ten minutes, I returned to the counter to ask if I could change my order to delivery. She agreed but said it would take another 82 minutes because the drivers were backed up with deliveries. This was unreal!
… moreB P
Umm WATCH YOUR BANK STATEMENTS. My order total was $18.17 and my card was charged $35.73. I ordered online and picked it up myself. When signing the receipt in store I put a line through tip part and filled out the total as $18.17 because (hate me if you want) I don’t tip unless it’s table service or delivery. I’ll be calling the manager when they open. Whether it was a glitch in their system or their employees taking it amongst themselves to fill out whatever tip they want and hope the customer just doesn’t notice, this issue needs resolved because I’d love to know what this extra $17.56 charge is for!? Again WATCH YOUR CARD STATEMENTS because I never check them and I wonder just how many times this could have happened to me, let alone others.
EDIT 20 minutes later + photo: I just got a notification from my credit card stating I left a $17 tip. Meaning the employees DID add on a tip. Because I know for a fact I did not leave a tip, let alone a tip that was the same amount as what I paid for a pizza and breadsticks!!!
… moreCasie Shoemaker
I ordered a pizza and breadsticks for carry out at 3:30. I arrived slightly early and could hear the workers talking while I was waiting. I heard one girl say to the other that she was going to take a piece of the pizza and comment about the kind. I thought she was joking. When I opened the pizza I can see that a tiny sliver is missing. I paid for this pizza for myself not the workers. They were also discussing smoking various things. I am extremely unhappy with this service. I drove 30 minutes one way because this is the closest Papa John’s location, only to have my food stolen.
Edit: the GM was very nice and provided me with a full refund. I’m still very disappointed in this experience. I have always said Papa John’s is my favorite pizza. I’ve recommended it to so many people who, shockingly, have never tried it. I don’t think I will be back for a long time, or be recommending it anymore. I am very appreciative the GM took my complaint seriously.
… moreTom Harmon
I went in and ordered a pizza for delivery, yes, in person because I was there getting gas. She said it would be 30-35 minutes. She mentioned tip and I said “I hate to give a tip before I see what kind of service I get” but I gave a generous tip anyhow. I went home and waited. 35 minutes came and went, 45 minutes later I called and she said it has left there so give it a few more minutes. I patiently waited 10 more minutes then I decided to go outside and watch for them in case they were having trouble finding it. I opened my front door and there was my cold pizza on the ground 55 minutes after I ordered it. Despite this note taped to my door!
… moreLeonardo Leon
Hands down my favorite pizza place in town. I’ve ordered at this papa johns for years, still will come back time and time again.
… moreM B
Always good pizza. Great stop on way back to Ohio. Nice new facility.
… moreBrian Wilcox
We ordered 3 Pizzas on Sunday and enjoyed everything. I even ate one of the 3 Garlic Butters. We had two leftover butters. See the date on the bottom (far right)
We ordered a Pizza again on the 4th of July and imagine my shock when I went to use the garlic butter and “just happened to look” at the bottom! Imagine my shock when I saw 2/6/16 on the bottom. Imagine how old this is!
You may say, but that 16 could be an 18. . . Not when you view them side by side. The butter in the middle is definitely missing a few dots!!!! Read the date before dipping! I learned my lesson.
… moreQueen KK
Placed an order for pickup. Upon arriving my husband went in to grab the food while I waited in the car. Everyone working ignored and avoided him. Then a young man said “there’s a black guy at the counter”. Loud enough for my husband to hear. Rude and disrespectful, as well as discriminatory. Pathetic to see such young people being raised to think this is acceptable behavior. Upon arriving home, we opened the pizza to see that it was squished. Will never go back to PJs again.
… moreCourtney Sutton
Our delivery driver tried opening our front door!!!!! Good thing it was locked!!!!!
… moreC VA
Love this location, staff, & food! Great customer service and always yummy food
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