Jamie Richter
We ordered catering for the office and the food was amazing! When I came in to pick it up the whole restaurant was clean and inviting. It was ready on time, the employees were so friendly and seemed like they were happy to be there. I advised that when we ordered on line, we did not see the option for a gluten free (like the burger bowl) and they went above and beyond to ensure everyone was able to enjoy the meal. They even brought it out to the car for me! Thank you to Tiffany and her wonderful staff for the great service, amazing food and great atmosphere!
… moreAmanda Roselle
The staff were all so friendly here. There was a new girl (so sweet) learning the register, and the guy training her was doing an amazing job- patient, direct, and keeping things fun. The food was great too- but the staff are why I’m writing the 5 star review. Way to go!
… moreGordon Sennett
I know it’s a chain. But man the two dudes behind the counter in fries and grill hold this place together. They are great people and seem like they have been friends for ever. The food flows together so fast and they are always happy to talk to everyone. I am happy to be know as a regular to them.
… moreCali K
HORRIBLE. Paid $30 for a bacon cheeseburger and “regular” fries and got no bacon and fries were small literally looked like someones leftovers. Food was not good. Called the manager he said call Uber Eats get a refund lol. Obviously doesn’t care or care to listen how horrible he’s running his restaurant. I mean Uber Eats has everything written with what toppings etc and they still messed that up. Horrible service and food. Stole my money pretty much. Don’t waste your time and money at this place. They don’t care.
… moreJejuan Murray
This place is always clean, food is always fresh and made perfectly, and the staff are ALWAYS friendly!! I was recently waiting over 5 minutes for an order I placed online. Unprovoked, one of the staff asked if I wanted a drink on the house as a kind gesture. It was VERY sweet of him to ask and I appreciate the attention to customers in their establishment. Thank you, V Gentlemen!
… moreJohnny “El Dred” Gato
A rainy and damp April night, almost closing time! We pull in and ask if they are still open. They were actually cleaning but said they had no problem feeding us, lol! The group there was very professional. I don’t know their names, but they were polite and respectful. They were disinfecting bandits! They were disinfecting everything in the building before we left. As they say, cleanliness is next to godliness! I let them know that before we left. I ordered a double cheeseburger with everything and a small fry, my wife just wanted her grilled cheese and lemonade. It was all done to perfection, the facility was spotless, the bathrooms were spotless! And like I always say, clean bathroom clean prep area. Dirty bathroom, don’t eat there! I have to say this visit was refreshing considering the lack of respect shown to one’s fellow man nowadays! The staff is definitely worth an above average tip! And, that’s exactly what we did.
… moreDeplorable Rob
Don’t know what it is about a Five Guys burger & fries but since the very first time trying which was the Gurnee location back in ’09 which is closest to my house, has always remained #1 in taste for me. I always come with an empty stomach just so I can order my double cheeseburger + an extra pattie.
With the high quality of food and pricing, I consider FG to be a high-end burger joint and there’s plenty of other similar chain competitors that use fresh prepared meat as well with the likes of Smashburger, BurgerFi, Shake Shack, In-n-Out, American Wildburger, Meatheads, Whataburger, Epic Burger and even Culver’s which is mid-priced which I do love also can do battle.
When it comes to taste, it really is what you like and to each his/her own. I have yet to explore and discover other chains that may be limited to certain other states or regions in this country as well as popular local-owned venues and hole-in-the-wall type gems. But for nearly 14 years now, this taste still reigns supreme over any place I’ve been.
At FG it’s not just the burgers & fresh cut fries I love but indeed the overall vibe, the peanuts, the flamboyance of the employees at many locations when they see you entering the door, spiffy clean dining area surrounded by food critics’ comments and of course for me: a double cheeseburger with an extra pattie, extra cheese slice, grilled onions, pickles, lettuce, ketchup, mustard & mayo, some fresh cut bad boys with both ketchup & malt vinegar for dipping and wash it down with a Coke……..MMM MMM MMM, love it!!
Regardless of the inflating food prices nationwide which started with the COVID crisis and eventually the minimum wage increase, I still have to make my way to my favorite burger & fries from time to time regardless of location and please keep cooking up that awesome grub and keep up the exceptional customer service, guys!
… moreMister Mister
This was our first time here. The staff was friendly, the restaurant was clean, and the food was excellent (fresh potato fries and ground beef ). I can’t wait to go again. The only reason I didn’t give you a five-star is the prices were a little high for a limited menu. If I get the same treatment next time I swing by, then definitely five stars.
… moreShania Montgomery
Staff working on 1/9 during the lunch rush were amazing, hard working and very kind. The food is always great but the service makes it even better. Thanks for making my day a little better.
… moreMike
Most of the employee were pretty young but they did a good job taking my order and keeping up with the orders. The restaurant was clean and I will definitely be coming back here.
… more