
Family-operated local chain dishing up artisanal gelato & sorbetto in a wide variety of flavors.
Address and Contact Information
Address: 227 W Main St, Waukesha, WI 53186
Phone: (262) 446-9490
Website: http://www.divinogelatocafe.com/
Order and Reservations
Order: Order online
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Related Web Results
Divino Gelato Cafe
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Divino Gelato Cafe | Travel Wisconsin
Reviews
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Got greeted with a friendly smile by the two woman behind the counter. Let us take our time to order, and willing to have a friendly chat.
They have a selection of Gelatos, Fruity Ice Creams, Cannolis and Ice Cream sandwiches. They make the gelato in small batches, so you are assured that they will be fresh. I got a medium dish with a couple of flavors, fudge brown and stracciatella (aka Romeo and Juliet). Our server did a great job of packing as much into that little dish as possible. Thanks!
Since the dining room is small, it can get a little cramped or noisy. A definite go-to for a gelato treat.
My problem, the service. Two women working today. You need an ID when you buy the CBD oil choices n I wanted to get both the cherry n grape. You cant try them so I was hoping they would be good. Which they are.. love the grape most, fyi.
So the female employee, without glasses, served my daughter n I today at 830pm on 7/20. We picked 2 macaroons, my daughter got her cone but I was waiting for my daughter to grab my ID from the car. So I got my ID, told the other woman, with glasses, what was ordered. 17$ n some change. My daughter is eating hers. The female who cashed me out went to go make someone’s coffee. Which was fine because I think they were before me. The original.one who served us was handling a big group of people. So the one with the glasses served the lady her coffee and continued to the next person who ordered a small tub of green tea…? I think? N I, as a customer, is still leaning on the counter, because my back hurts from packing, n my daughter is already 1/3 done. I finally ask, “is anyone getting my order?” Which the one who cashed me out said she thought I already had it. Uh…. Is there an invisible cone in my hand?? I thought to myself, of course…
So the woman, without glasses, apologized n got my order… Which I repeated again because she didn’t remember after about 4 mins after me ordering and waiting. Not her fault but it just goes to show how long I was waiting. My daughter took less than a min to grab my wallet. I was parked right in front.
The moral of this story… ASK IF WE ARE ALL SET!! I work customer service … For Apple. Should I just, figure out what they need help with, over the phone, n then put them on hold and continue to take other calls? No.
I understand I wasn’t prepared with an ID. That’s why I left the first woman who helped me, to go n help the big group. But cmon…
This experience was UNACCEPTABLE!!! I use to love coming here & the one in the mall, but this ruined it for me. Very upset. N when you pay nearly 20$ for 2 waffle cones and 2 mini macaroons, the service needs to be better!!