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Imperial Pizza buffalo
Imperial Pizza Main St 1661 Main Street – Order Online
Order Imperial Pizza (Main St) – Menu & Prices – Buffalo Delivery
Reviews
Came in for lunch yesterday and was fantastic experience
Great customer service food was hot and fresh
Great taste and large portions.
Highly recommend!!!
Thanks again
Had a fantastic meal at Imperial Pizza in Buffalo! Ordered the mushroom pizza and fries combo, and it was absolutely the best. The pizza was incredibly juicy and cheesy, and the fries were super loaded and crispy—definitely worth the price. My friend tried the wings and a pepperoni slice and loved them just as much!
For $12, we got a huge slice, a generous portion of fries, and a big drink—a great deal for the quality and portion size. Wish they had a location in Toronto because I’d be a regular!
The only downside was that the floor was quite dirty, and they didn’t clean our area before seating us. Other than that, the food was fantastic, and we’ll definitely be back on our next trip to Buffalo!
And, to get the pizza AND wings right ? We are a picky family. What an amazing meal. Wings perfectly fried with the right amount of wing sauce.
Also, a nice little bar for dine in.
Why aren’t more people dining in here?
I recently had a very disappointing experience with Imperial Pizza on Main St. in Buffalo. They came highly recommended, so I ordered a party pizza and 50 wings, spending over $123. Unfortunately, the quality was far from what I expected. Out of 50 wings, 40 were burnt, making them inedible.
I had a party and when it was time to eat I noticed how burnt the wings were.
When I called to express my concerns, I spoke with the manager, Sabrina. I was shocked by the lack of accountability and customer service. Not only did she fail to apologize, but she also dismissed my concerns entirely. She even mentioned that “it’s their standard,” which was incredibly disheartening to hear. Additionally, she said that if we had called earlier, she *might* have been able to do something about it.
I want to emphasize that I didn’t even request a refund—I simply asked if they could remake the wings. After being placed on hold multiple times, the best offer I received was a $15 credit or 10 wings, which felt like an insult considering the amount I spent and the poor quality of the food.
Had I checked the reviews earlier, I would have seen that other customers have had similar experiences, with complaints about the food and management’s lackluster response. It’s clear this is their standard practice, and I want to warn others to be cautious before ordering from here. Buyer beware.