

Your local Cold Stone Creamery in Dothan, AL is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Friday | 12–10 PM |
| Saturday | 12–10 PM |
| Sunday | 12–9 PM |
| Monday | 12–9 PM |
| Tuesday | 12–9 PM |
| Wednesday | 12–9 PM |
| Thursday | 12–9 PM |
Address and Contact Information
Address: 4871 Montgomery Hwy Ste 11, Dothan, AL 36303
Phone: (334) 671-0041
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
I visited Cold Stone Creamery with the intention of using a $25 gift card I had been saving. We ordered three “Love It” size ice creams, and the employee who helped us was kind and patient.
When it was time to pay, we were told the gift card system was down. Unfortunately, I did not have enough cash to cover the full order since I planned to use my gift card. When the manager came over, I explained the situation and asked how they would handle customers who came in with only a gift card. I was told, “It’s not my fault that the machine is down.” She kind of snatched my bag back which really helped me make up my mind regarding whether or not I wanted to return.
I understand technical issues happen. However, what disappointed me was the way the situation was handled. A simple sign posted before ordering or a heads-up at the register would have prevented this issue. More importantly, a more solution-focused response would have made a big difference. There could’ve been several other people who also came in with only a gift card and no other form of payment. How do you handle this? The owner/manager was not helpful.
This wasn’t about the machine — it was about customer service.
The crew was helpful except the manager/ operator…I over heard her screaming at the staff and trying to belittle them!
She tried to make the cashier over charge us an additional $10 but the cashier clarified that wasn’t the right amount for the dessert we ordered!
I definitely won’t visit this location again!
However service is detestable:(