Samara Pierce
VERY RUDE STAFF. The girl at the window with the darker hair and glasses always has an attitude and is so rude. I told her I had a mobile order and she LAUGHED AT ME through the speaker. I then get to the window and she gives me my food. With my cream cheese on my bagel AND left it untoasted when i specifically asked for it to be toasted dark. (I ordered the cream cheese on the side) and gave me the smallest amount of cream cheese. Everytime I go here I have an issue with my order. It’s ran by teenagers who genuinely have no work ethic and can’t be bothered to care about the customers
… moreBridget Webb
Like the other Bridget said below, this is the worst Dunkin ever. Every other dunkin I’ve been too can get it perfectly right but for some reason this one keeps getting worse. I ordered a Carmel craze signature latte and it was literally luke warm at best and not only that the cup looked disgusting like they had not washed their hands and left dirty coffee fingerprint stains on my cup. That is so gross, like who wants to drink from a cup with someone’s nasty dirty fingerprints on it. And again like others have said, I thought maybe this time would be different ordering from here after almost a year of not ordering but nope. And then, when my boyfriend went in and told them my coffee was luke warm at best and would like a hot one please and in a clean cup, he said they looked at him like he was crazy, remade it but made some nasty pumpkin spice latte….. big difference than Carmel. My son was also with him and he told me it took them forever to make our stuff too and they were the only ones inside and the drive through was not even packed. All that to get a Luke warm coffee and then to remake it completely wrong. And fast food workers want more money than what EMTs get paid? Whatever. I’ll join the other Bridget at Starbucks
… moreErica Hudak
I went there looking to get a Wicked tin but they were sold out so I bought a Wicked cup holder instead. The employee there was amazing. He was so friendly and searched all over the store for me a tin. I wish I knew his name because he was so friendly and sweet. Truly wish all employees were like him. I will come back just because he was so nice.
… moreRiley B
Waited at the counter for 10 minutes before someone helped us, which I can look by sometimes but the other events make this experience horrible.
1. The time stamp of the order was 12:20 however we did get the first drink by 12:30ish. However, by the time I got my food it was 12:50 and there was a long black hair in it. I hadn’t even gotten my own drink so we got a refund for the food and the drink that we were still waiting on (and hadn’t even began to be made).
2. What makes this more frustrating is that the people who came after us in line were all getting their items before us and the drive thru was getting cleared before the front was ever getting help.
3. We were polite when we asked for the refund but a staff member made it seem like we were inconveniencing her when we were the ones waiting nearly an hour just to revive 1 drink, no second drink, and long hair in the food. The staff member said that she couldn’t give us a printed receipt because they needed to keep it for her boss??? We took a picture of it, so at least that was settled.
As someone who has worked in this business for 2 years, this was the place where fast food gets its horrible reputation as well as customer service
… moreAllison A
The last month or so I really notice my coffee isn’t full, out of the last ~5 visits that this has happened today was the worst. When I order multiple drinks it happens with both. I did the virtual chat on the app to “fix” the issue and I got added reward points, which was decent but I bet next time the same problem will occur. Otherwise generally fast service which is very much appreciated.
… moreBridget Weisbrod
This is absolutely the worst Dunkin I have ever been to. I have given this place multiple opportunities to prove me wrong, but I am disappointed and disgusted by their coffee every time I get it here. I order the same drink at every Dunkin I go to. At every other Dunkin I have ever been to, I love the caramel iced macchiato with almond milk. This Dunkin is terrible every time. I don’t know why I keep hoping it will be better if I go here again. I am so disappointed. Such a waste of money. I am never going back to this Dunkin ever again. They have completely lost my faith. Starbucks here I come!
… moreS Miller
Bacon egg cheese bagel – asked if it was toasted and told yes. After 5 minutes I was served a rubberized bagel not toasted with an egg that literally disintegrated into mush when I touched it. Rude staff ignores you standing at counter – looks straight at you but won’t say a word. Donuts are crusty and gross.
… moreDonovan Vickers
Placed a mobile order, I live 10-15 minutes away, got there, no order ready. No one asked if needed help or if I was waiting for any orders. Had to wait an extra 30 min’s. Only person to come up to help me was Will. As usual. Great, great Employee. But nobody should have to wait for an order they placed a while ago. Two ice coffees and a piece of avocado toast. Thankfully, very simple and fast, to make, and Will got me squared away. But there seems to be no one watching the mobile order tickets. This is now the 3rd time it’s happened, but this is the first time I’m talking about it.
… moreRyan Moore
Extremely rude and not able to handle multiple orders. Can not seem to get a coffee right no matter how many times your order it. They also ignore customers in the lobby for the drive thru. Do not recommend this location. Visit the Hartland one instead!!!
… moreKaley Logan
60% of the time they are pretty good but the other 40% it’s horrible… I’ve had a mosquito in my drink before, half the time your donuts is only half covered with frosting, or they’ll put your donut In upside down and all the frosting comes off onto the bag. If you go at the end of the day the wake up wraps are stale and the tortilla is hard. I asked for extra caramel once in my drink and they gave me none lol. It’s just really hit or miss and you are takin a risk every time
Changed my review from 3 to 1 stars because now they don’t even fill the coffees all the way.. it’s happened about 5-6 times now. done coming here at this point.. it’s not even good 60% of the time anymore like in my original review. Maybe 10%. And that’s being generous.
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