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Welcome to your Charlotte Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Address and Contact Information
Address: 8428 University Blvd, Charlotte, NC 28213
Phone: (980) 938-2018
Website: https://www.chick-fil-a.com/locations/nc/college-downs?utm_source=google&utm_medium=gmb
Order and Reservations
Order: Order online
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Reviews
Angelene Klitz
Went here right after arriving in Charlotte. Looking for a quick bite, but found the environment to be amazing! All of the workers were so kind, the cashier was exactly who you’d want greeting people, and staff would check in as we ate our meals. I already loved Chick-fil-a, but this is my new favorite location 🙂
… moreGigi Lulu
Save yourself the annoyance and drive a mile up the road to the University Chick-fil-a. It’s literally like 1.5 miles away off Harris and that’s what I’ll be sticking to from here on out, if I’m not in a rush.
Somehow since this location opened the quality of the restaurant has gotten SIGNIFICANTLY worse. At first I didn’t mind much because it was a new location and they were working out the kinks. But how does it go downhill from there?
Countless times my order has been just plain wrong. And the food quality is horrific. As someone who sometimes is quietly off that loud herself I genuinely think the cooks and baggers are high back there. Chick-fil-a may be a Christian restaurant but they are def using the devil’s lettuce in there. Which I genuinely wouldn’t care about if they wouldn’t give me fries that could be KNOCKED ON THE TABLE and make a sound.
I used to work at a chick fil a myself. No way that should have been allowed to come through the fry window. They were orange, and burnt to a crisp. They made a sound when they dropped out the bag. Also many times there’s still fat on the chicken patty! I understand that happening every once and awhile but EVERY TIME?!? come on.
As other reviews have mentioned this location frequently shorts customers on food portions. Not sure why. I ordered a large fruit bowl and it was barely full, they most def just took a medium and dumped it in there. This has happened twice now. Secondly, every time I order a small fry from here, I kid you not, they put 6-8 fries in the box. It’s absolutely ridiculous. If I go to the University Place location, this isn’t an issue.
The operator needs to get on top of this situation. I don’t know where he is. Some of the staff there are very nice and friendly which is why I give the atmosphere a 3 but the majority either need retrained, or to be let go as they clearly aren’t meeting the standards that are expected of a chick-fil-a employee. If you don’t wanna do the work, find another job.
… moreSomehow since this location opened the quality of the restaurant has gotten SIGNIFICANTLY worse. At first I didn’t mind much because it was a new location and they were working out the kinks. But how does it go downhill from there?
Countless times my order has been just plain wrong. And the food quality is horrific. As someone who sometimes is quietly off that loud herself I genuinely think the cooks and baggers are high back there. Chick-fil-a may be a Christian restaurant but they are def using the devil’s lettuce in there. Which I genuinely wouldn’t care about if they wouldn’t give me fries that could be KNOCKED ON THE TABLE and make a sound.
I used to work at a chick fil a myself. No way that should have been allowed to come through the fry window. They were orange, and burnt to a crisp. They made a sound when they dropped out the bag. Also many times there’s still fat on the chicken patty! I understand that happening every once and awhile but EVERY TIME?!? come on.
As other reviews have mentioned this location frequently shorts customers on food portions. Not sure why. I ordered a large fruit bowl and it was barely full, they most def just took a medium and dumped it in there. This has happened twice now. Secondly, every time I order a small fry from here, I kid you not, they put 6-8 fries in the box. It’s absolutely ridiculous. If I go to the University Place location, this isn’t an issue.
The operator needs to get on top of this situation. I don’t know where he is. Some of the staff there are very nice and friendly which is why I give the atmosphere a 3 but the majority either need retrained, or to be let go as they clearly aren’t meeting the standards that are expected of a chick-fil-a employee. If you don’t wanna do the work, find another job.
Luke Somers
Jacob and his team at this Chick-Fil-A are TOP NOTCH! They went above and beyond and truly are a pleasure to work with.
Don’t hesitate to use this location for any catering needs or even just a quick bite. They will make sure you are taken great care of and happy!
… moreDon’t hesitate to use this location for any catering needs or even just a quick bite. They will make sure you are taken great care of and happy!
Nef Corea
The service was great when I first came in to the location. I came up to get a refill when the front counter was not busy and nobody else was there. I was told by what looks like the lead named Chanelle that somebody would be with me in a moment. I am Hispanic I say that because when two white males came in she attended them first before giving me my refill. After she told me that somebody would be alright with me. I don’t want to pull the race card but I feel a little disrespected on a racial level. I don’t believe that that should be a lead if she does not know how to attend everybody accordingly.
… moreQuezeann Williams
This CFA is normally busy which is no problem but the service provided in drive thru/mobile thru has got to be better managed, the purpose of placing a mobile order is to avoid long wait times. I placed an order at 3:28 and it’s not 4:25 and I was just served my order that was put to the side in a corner. I was asked to pull into a parking spot to wait on my order which I did and time passed by so I went in the store where I wasn’t even acknowledged until I made myself known. Everyone was looking super confused about where my order could have went just for it to be pushed aside to a corner, I was told to wait and nobody ever followed up when I was in the car let alone when I had to retrieve my order there was no courtesy or apologies for the fact that I waited almost an hour on my order when the average time probably should’ve been 5-7 mins, this happens often when I go to this CFA unfortunately. The mobile thru/drive thru people just lolly gag instead of paying attention.
… moreSerena (Rena)
So I came to this Chick-fil-a around 5:30 which is understandably a busy time, I placed a mobile order and went through the drive thru. BUT I was very disappointed in how long I had to wait for my food, I waited in the line for a good 7 minutes and then was pulled into a parking spot for another 5-7 minutes. The workers were nice-ish not completely emphatic to the situation. When finally got to look into my bag I was greeted with no straws for my two drinks or condiments that were on my order. I also asked for extra pickles on my sandwich and I was not given those either. For me to have waited so long these small things could have been corrected. #Dissatisfied
… moreCourtney Noland
Myself and Husband paid this location a visit. Upon arrival, We watched five employees glance towards our direction and proceed to not address us. We walked up to the counter and still received no greeting.
I decided to say hello to the associate who’s name tag read Kyah. She then speaks to me once spoken to.
After placing my order, I took that time to inform the associate that the warm welcomes, along with good customer service was lacking at this location.
She asked me how, I expressed to her that no associate greeted us since we arrived until we spoke, It was so quite you can hear a pen drop.
I also let her know that chic-fila prides themselves on great customer service, and this location is missing that “It factor.”
A few mins later, I hear her walking down to several associates and began gossiping about my feedback.
Associates began staring at us during this time.
At this point I no longer wish to dine-in at this location with such unprofessional associates. Once my order arrives, I request to have my order as a, “Carry-out” order.
Next, i hear another associate with brunette hair and African American decent, Yell, “It’s a carry out now!?. As if it was an inconvenience to her.
Myself and Husband asked to speak to the manager on duty. When addressing our concerns, She stated that there were a lot of high school kids working this location.
That is no excuse for this horrible customer service. I have never seen such a low level of customer at a chic-fila establishment.
It felt as if i stopped at a Wendy’s location instead of Chic-fila.
I did let the manager onsite know that i will be sending this memo to corporate so that the lack of customer service at this location can be addressed.
I work in the marketing industry. I take pride in how well establishments prioritize customer service.
This location should consider consistent customer service refresher courses or new hires.
These young associates do not wish to work. They would rather stand around and talk to one another vs servicing hard paying customers.
I do not wish to return to this location ever again.
… moreI decided to say hello to the associate who’s name tag read Kyah. She then speaks to me once spoken to.
After placing my order, I took that time to inform the associate that the warm welcomes, along with good customer service was lacking at this location.
She asked me how, I expressed to her that no associate greeted us since we arrived until we spoke, It was so quite you can hear a pen drop.
I also let her know that chic-fila prides themselves on great customer service, and this location is missing that “It factor.”
A few mins later, I hear her walking down to several associates and began gossiping about my feedback.
Associates began staring at us during this time.
At this point I no longer wish to dine-in at this location with such unprofessional associates. Once my order arrives, I request to have my order as a, “Carry-out” order.
Next, i hear another associate with brunette hair and African American decent, Yell, “It’s a carry out now!?. As if it was an inconvenience to her.
Myself and Husband asked to speak to the manager on duty. When addressing our concerns, She stated that there were a lot of high school kids working this location.
That is no excuse for this horrible customer service. I have never seen such a low level of customer at a chic-fila establishment.
It felt as if i stopped at a Wendy’s location instead of Chic-fila.
I did let the manager onsite know that i will be sending this memo to corporate so that the lack of customer service at this location can be addressed.
I work in the marketing industry. I take pride in how well establishments prioritize customer service.
This location should consider consistent customer service refresher courses or new hires.
These young associates do not wish to work. They would rather stand around and talk to one another vs servicing hard paying customers.
I do not wish to return to this location ever again.
Angel Yu
Gave me the worst food sickness….and at least it’s consistent in how much it gives me gastrointestinal issues. I am tormented by this chikfila. Have you guys checked your sauces ….I think the chikfila sauce is expired. Seriously.
… moreCimone Witherspoon
Very disappointed with my meal. Ordered egg scramble bowl with sausage with no hash browns and was given a half empty bowl. Called and spoke with the manager and he was unwilling to help but only said this was “a corporate thing and I could reach out to corporate with my concerns”. I just think that quantity of food for the price I paid doesn’t match.
… moreJay Will
I apologize but having a sassy man in the drive thru is not it. Why you gotta attitude and talking so aggressively? Why he so in a rush? Can i get a second to roll my window down? Before you start giving an attitude? I literally wanted to write the review just based this 1 experience… he killed my whole mood. Please do better. If i hadn’t already paid i would’ve drove off..
… more