Shelly Robertson
Before adding two cookies to my order I asked if they were fresh and they told me they baked them fresh that morning. They were very dry and stale. I do not like spending my money on something not worth eating. I felt I was out right lied too
… moreHailie Safley
The staff is always busy but friendly when I’ve stopped by. Restaurant is a little unkempt at times, never had any issues with my orders. My big point of contention is the bread. Consistently under-proofed, leading to wrinkly, rubbery loaves that harden beyond consumption within hours of being out of the bread cabinet. Photo of said wrinkle-bread attached.
… moreAmy King
I bought lunch for my office staff today. Ordered online and picked up to bring back to our office. 2 of the 4 sandwiches were fine. The 2 steak and cheese ones were pitiful. There was a tiny amount of steak. I felt bad for my staff that got jipped on their sandwiches. I will not be buying lunch here again.
… moreCj Schafer
Look online and see they close at 9:30 pm so we get there at 9:15 to 9:20 pull up and the open sign is on and door is unlocked but the lady wouldnt serve my 2 kids and I cause she was closed. Maybe update your Google, turn off the open sign and lock the door if your closed at 9
… moreBrian Keenan
Great staff. Very professional and courteous. What a Subway should be.
… moreErika Price
had ordered on the app and wasn’t sure it went through so I called to store to confirm, the lady that answered was very rude and kept repeating I can’t help you, I said do you know why maybe it didn’t go on your end because it did on my end? She hung up on me, I called right back and asked if she really just hung up on me and she laughed and said yeah! Then said it just came through. I sent someone else to pick up the order and when they brought it back the order was completely wrong. I have marked more pickles then even wrote in the comments extra extra pickles. The footlong only had 3 pickles on it, asked for more mayo and it had none, asked for Habernaro bread, it was cheese bread. I went back into the store and when I explained that I’m the one she hung up on and she laughed again. I told her I would like more pickles, she didn’t say a word and put some in a container and handed them to me. I didn’t realize until I got back home that it was the wrong bread and no mayo. I asked for a manager name or number and was told they don’t have one. I asked for the owner info and was told they can’t give it out. The rude, disrespect I received from the employee is not acceptable.
… moreCharolette Adams
I had been to this location a few weeks back and there were 3 ladies working and they did a great job.
I went yesterday afternoon about 2 – 3 pm and left without a sandwich. When I arrived she had a customer and was making a sandwich but told me our internet is down and I can only take cash. I had cash and a coupon and decided to stay. I ordered my sandwich and while she was making my sandwich 2 other customers came in and she told them she could only take cash. Both parties said they did not have cash and they left. I asked if she was working alone and she said yes. She finished my order and then went to ring it up. I had told her I had a coupon for a foot long for 7.99 before she made the sandwich. My coupon was for a foot long for 7.99. When she rang up my order she asked me to scan the coupon. I was unable to make it work and she then tried. She then said it was not working because the internet was out. I assumed she would adjust the price but she rang it up and said that will be $17 and some change. I said what about my coupon. She said bring it back another day and use it then. I said “you are not going to adjust the price” and she said she was not able to do that. I said I am not paying $17 for the sandwich and she let me leave without the sandwich.
I went to Puyallup on Main Street and got the sandwich.
I will never return to the Sumner store. Not a good way to build business.
Charolette
… moreBrittany Jones
We placed an online order at 7:40pm for pickup through the app, yesterday 11/29. Store said it closed at 9:30pm. We went to go pick it up and the store was closing. The only solution they could offer was to pick it up the next day at 3pm. No refund. This morning, 11/30, we got a call at 10am that our order was ready for pick up. We let the employee know we were told 3pm. When we picked it up roughly 20 mins later, we asked about a refund and she told us we couldn’t get one. We asked for a refund the night of 11/29 and they would not provide us one either. Choose a different subway location. Terrible customer service
… moreMisty J
Worst bmt sandwiches we got from the sumner subway today
Burnt ,barely any meat and couldn’t even see the sauce
… moreChristian
Terrible experience ordered online went to pick up order they ran out of bread we wanted so I said ok we will take the other, they ran out of ingredients I said ok that’s OK, got home bread was hard as a rock mind you not toasted was absolutely not edible and old. We had 4 sandwiches not edible and to top it off young lady must not be trained because my steak was not reheated up with cheese and re added to sandwich it was cold cheese was not melted. We could not get a refund because she was not authorized to do so! It’s not her fault but this is not my first bad experience with this establishment.
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