Anika Valle
Went to enjoy a smoothie and wrap today, I got all the way home to bite into my dry wrap! Dry! I ordered the Jamaican Jerk wrap and there was no sauce!!! The sauce makes it a Jerk wrap!! Pay attention to your orders! It’s not hard to follow instructions at work!
… moreAssante Pope
I’ve never tried tropical smoothie before but today me n my daughter tried it she like smoothie, but I got the chia oatmeal in the bowl it was so much in one bowl but it was so good light not heavy. Love it I’ll come back again
… moreClarence Ross
You can come and get a healthy meal and not have to worry about what you can and can not eat. The service is usually ok but sometimes it can be slow. And since it is a popular spot the lines can sometimes be long. The smoothies are great!
… moreAmanda Hinson
Don’t ever order from this tropical smoothie. They have repeatedly screwed up our order to the point where it seems purposeful. Save your money.
… moreCharlena Osovitz
Everytime recently ordering from here they mess my food up and name up even though I spell it. Upon receiving my food, the girl proceeded to butcher my name and laugh about it. Upon bringing my food back up here, nobody apologized. Will not return to this location and they need better management here.
… moreBriana Gray
I placed two smoothie orders around 7 PM on 8/28/22 via the Tropical Smoothie app. Upon arrival, it was not clear if this cafe was open, even though they were open online. There was a sign posted on the door that “We aren’t serving Food today. Sorry for the inconvenience. -management.” The open sign was also off. I called the cafe to see if they were open, but the employee inside did not answer. Based on this, I left without any smoothies and reached out via the app about my recent visit and received a lackluster response from the operations manager as if this was my fault. In the future, maybe make it more clear that the cafe is open. For example, stating that while the cafe is not serving food today, we are taking smoothie orders. We apologize for the inconvenience. This clarification would help since most people come to tropical smoothie for….smoothies. Also, encourage your employees to answer the phone especially when the cafe is not busy.
… moreShelly Bishop
I went in to pick up a mobile order and the moment I got the the counter I wasn’t greeted and when I was the girl was wearing AirPod max headphones on her ears and wasn’t very friendly. I ended up coming back because the smoothies i ordered just didn’t taste good it was watery and tasted way too sweet. I asked for a remake without a certain ingredient or a different smoothie and a different girl just walked off while I was mid sentence asking for it without coconut because I could only taste coconut and nothing else. I wasn’t able to fully finish my request and was met with butter disrespect and eye rolls. I was very kind and accommodating but they were all very rude from the beginning. They refused making me a different smoothie and refused remaking the drink without coconut and said it has to be remade the same exact way. I didn’t even want the same smoothie so I ended up asking for a refund and they asked for a receipt to which I mobile ordered my smoothies so I didn’t get a receipt and tried to show my app history but they refused to look or understand what I was trying to say. There was a assistant manager in the back or a supervisor of some kind and they didn’t even get involved which leads me to believe they were allowing these staff to be the way they were being. Not in dress code and wearing headphones over ears and rolling their eyes. I left unsatisfied and disappointed without a refund “yet” or a different smoothie because “they couldn’t make a different smoothie” I tried to have as much patience as I’m a former tropical smoothie employee but this service was disgusting just like the smoothie was.
… moreMss Irene
The inside smelled a little but the cashier was nice and they said my name correctly! Get a Kiwi Quencher it taste like a jolly rancher to me!
… moreLex A.
My peanut paradise smoothie is made differently every time I come in. I don’t eat out often so I value consistency when I do.
… moreAnthony R
Updating my review. Thoroughly impressed w how much better they are along their smoothies. Thank you for working previous issues. Now I don’t have to drive to Midlothian turnpike, to get my smoothies. Hope you all stay open a little bit later like most ts restaurants. Update to 5 stars when this changes.
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