Jamye Acevedo
Usually service is great here but tonight I waited to order for almost 10-15 minutes..Devinn was outside talking to a friend. The girl doing drive thru Donna kept telling me be right with you …when she finnaly got to me she again walked away for two minutes came back and rang order in incorrectly. Devinn finally came in after speaking with a friend outside. No one in the lobby , one car in drive thru..logs in and completes my order. It’s 630 pm.. ordered at 615 got here before 6 pm . My sons favorite fast food … absolutely appalled by the experience and lack of continuity and responsibility. Probably won’t come back..
… moreIris Burns
I want to say I got excellent customer service tonight by the manager on duty. When I came in to let him know that earlier someone messed up my order, he was very kind and professional to resolve my complaint and the interaction was very positive for both sides. The chicken sandwiches are actually really good! Thank you.
… moreAngela Alexander
Took 30 mins to get my order. NO ONE IN THE STORE OR IN DRIVE THRU. Dont bother coming here if you’re in a hurry. They move at speed of turtle.
… moreTre Prueitt
Amazing service and care. Special items for allergies were clearly marked and considered to ensure what was ordered, was received. Also, super fast! Recommend this location for breakfast.
… moredaniel edelmann
I did an online order today, July 8th at 2:22 p.m. as I usually would, I pulled into the drive-thru waited 10 minutes and the single car in front of me didn’t even order. I decided to go inside then continued to wait another 20 minutes and they served only one person at the register. Then i finally get tired and start getting louder so someone would serve me. Informed them when I ordered my food and then finally got it. I talked to the manager she said it happens every day. I have ordered and shortest wait time for mobile order was 30 min. Today it took 1 hour to receive my COLD and stale food. I ask for store manager and the manager gave me the number to Baylor Scott and white hospital instead of DONNA the store manager. This place is horrible to order food 90 percent of the time…. WARNING do not go unless you plan to wait a long time.
New review 28 Dec decided to try it again and it was a little bit faster but this time there was nobody in the dining hall. Nobody in the Drive-Thru. When I received my food I am missing all my tacos and had onions on my croissant breakfast sandwich for some odd reason.
… moreJorge Carrizalez
Beware!! I ordered a jumbo jack last night that had moldy tomatoes in it!! Please always check your food especially at this location. Avoid this place like the plague. I have made complaints with the health dept. and their corporate office.
… moreEster
Customer service and price-five stars. It was prompt, friendly, no issues. Price was right. Nice and cheap. Although, curly fries are extra.
Drive thru/food wait time-five stars. Literally took about three to four minutes to get curly fries and bacon melt.
Food-one star. bacon isn’t real bacon! It’s the microwaveable bacon. See pics. It broke my heart. I was looking forward to crunchy bacon. Instead I got flimsy, thin, fake bacon. I also had to remove the tomatos because they were too soft, over ripe. Didn’t taste good. This just made the burger/melt taste soggy. Definitely not what I was going for, at all. At least the curly fries were good.
… moreS. Sortais (S. Rod)
This is the saddest munchie box I’ve ever gotten. Considering that my second worst burger and floppy tacos came from this location too, I shouldn’t have been surprised. Please keep your food consistent, regardless of the shifts.
… moreFelicia Alexander
Horrible! Went through the drive thru around 9:45pm on August 29 2023. Saw food on the counters and on the floors. Drive thru employee picked up a broom and halfway started to sweep the floor and then went to grab my drink without washing his hands. He grabbed my drink knowing my drink (knew that soda machine didn’t have carbonation in it) was flat because he added ice on top of a full cup a of soda. Instead of adding the ice first then the soda. But I didn’t drink it because he didn’t wash his hands after sweeping the floor. Then he turned around and his pants were sagging. He then told me to move me vehicle to the front of the store because he saw that I was looking at the restaurant through the drive thru window and I was getting ready to take pictures of the uncleanliness.Then the drive thru employee brought my food and I said my drink was flat and he said “dang, what do you want”. At this time I’m frustrated. So I checked my sandwich and asked him what is wrong with my sandwich and he told me he didn’t know what was wrong with it and he is not the griller. The drive thru employee touched my sandwich and then asked me if I wanted a full refund. And he laughed said “there is no one here to give me a refund”. And continue to say that the “restaurant is always nasty and there’s nothing that they can do about it. So I should never come back”. And don’t worry about how he wears his pants.
… moreBryan WithaY
Worst Jack in the Box experience I’ve ever had.
My Chicken Sandwich had visible Mold on the bread and I almost ate it. Also, the women at the window asked me if I wanted ketchup and taco sauce and I said I wanted taco sauce and ranch. Of course neither were in the bag, just a terrible place and now I feel sick.
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