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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Walton Beach, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 169 Eglin Pkwy NE, Fort Walton Beach, FL 32548
Phone: (850) 904-0112
Order and Reservations
Order: Order online
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Reviews
Chris C
I don’t normally leave really bad reviews, especially about fast food, but this experience was awful, I think my bagel was two bottoms, the hashbrowns were soggy and oil soaked tasting with no crunch to them at all, the weird sous vide egg things had no flavor and the refresher wasn’t stirred. I know they do their best, but this experience wasn’t it for me, like probably won’t give them a second try it was so bad. Sorry.
… moreFernando Valle
The service from the staff was very poor—orders are prepared far too slowly, and there is a total lack of control and efficiency. We waited over 40 minutes for just two croissants. To make matters worse, with three employees on duty, someone simply forgot to make our order.
They definitely need to improve their customer service. People are always looking for coffee, but this kind of experience makes you never want to return to a place with such terrible service. If they want to improve, management really needs to look into the staff at this location.
I noticed something strange in the drive-thru line: for some reason, they were forcing drivers to pull up past the pickup window. Then, the employees had to physically walk out of the store to reach the customer’s car window. This creates “dead time” and significantly slows down the entire operation of this location.
One of the employees who was coming out of the store to deliver orders even took the time to pull out her vape and start vaping while on the clock. It’s incredibly unprofessional to do that during work hours, especially while handling customer deliveries.
This happened on 02/16/26 between 10:35 AM and 11:35 AM.
… moreThey definitely need to improve their customer service. People are always looking for coffee, but this kind of experience makes you never want to return to a place with such terrible service. If they want to improve, management really needs to look into the staff at this location.
I noticed something strange in the drive-thru line: for some reason, they were forcing drivers to pull up past the pickup window. Then, the employees had to physically walk out of the store to reach the customer’s car window. This creates “dead time” and significantly slows down the entire operation of this location.
One of the employees who was coming out of the store to deliver orders even took the time to pull out her vape and start vaping while on the clock. It’s incredibly unprofessional to do that during work hours, especially while handling customer deliveries.
This happened on 02/16/26 between 10:35 AM and 11:35 AM.
Sarah K.
3 of the 4 times I’ve been here my order has been wrong and the wait is on average is 5-10 minutes in the drive thru alone. Recently moved from Crestview where I’d go to the other location and never have any issues. Last time I ordered I waited 15 minutes just to get the wrong order and when I told the lady she said they’re really busy but the order should match the sticker. I tasted the drink and explained it’s definitely not right cause I get the same thing every time. She again stated the drink should match the sticker. Kind of tired of wasting money at places that can’t even get an order right or offer to remake or refund people when they make a mistake. Do better Dunkin.
… moreKimberly DeGarmo
I wish I knew the name of the man who made my coffee tonight because it is literally the best coffee I’ve ever had made from Dunkin! He was also super kind and quick! It was 7:15pm on Feb 1st, 2026! Thank you so much (:
… moreLawrence Cartmill
**1-Star Review: Absolutely the Rudest Dunkin’ Experience Ever**
I’ve been to plenty of Dunkin’ locations over the years, but the one in Fort Walton Beach takes the cake for being the worst. The drive-thru process here makes zero sense and prioritizes corporate metrics over actual customer convenience.
You pull up, order your drink at the speaker, pay at the window, and then—even if the parking lot is completely empty and there’s no one behind you—they insist you pull forward to a white line and wait. This happened to me on a Saturday with no other cars in sight, and again the next morning. It’s frustrating because it forces you to wait longer overall, especially when orders take forever.
This morning, there was only one poor employee working alone—she was handling orders, making drinks, taking payments, and then running out to deliver them. I politely asked why they always make customers pull forward like that. She explained it’s to “keep the timer down” for the drive-thru window, so the store looks faster to corporate. Basically, they’re gaming the system to inflate their performance numbers at the expense of making customers wait more and inconveniencing everyone.
When I pointed out how this seems unfair and more inconvenient for customers, her response? She told me never to come back to this location again. Unbelievable rudeness from someone who was clearly overwhelmed and understaffed.
This isn’t about one bad day—it’s a weird, customer-unfriendly policy combined with outright hostility. Save your money and go to literally any other coffee spot in Fort Walton Beach. I won’t be returning.
… moreI’ve been to plenty of Dunkin’ locations over the years, but the one in Fort Walton Beach takes the cake for being the worst. The drive-thru process here makes zero sense and prioritizes corporate metrics over actual customer convenience.
You pull up, order your drink at the speaker, pay at the window, and then—even if the parking lot is completely empty and there’s no one behind you—they insist you pull forward to a white line and wait. This happened to me on a Saturday with no other cars in sight, and again the next morning. It’s frustrating because it forces you to wait longer overall, especially when orders take forever.
This morning, there was only one poor employee working alone—she was handling orders, making drinks, taking payments, and then running out to deliver them. I politely asked why they always make customers pull forward like that. She explained it’s to “keep the timer down” for the drive-thru window, so the store looks faster to corporate. Basically, they’re gaming the system to inflate their performance numbers at the expense of making customers wait more and inconveniencing everyone.
When I pointed out how this seems unfair and more inconvenient for customers, her response? She told me never to come back to this location again. Unbelievable rudeness from someone who was clearly overwhelmed and understaffed.
This isn’t about one bad day—it’s a weird, customer-unfriendly policy combined with outright hostility. Save your money and go to literally any other coffee spot in Fort Walton Beach. I won’t be returning.
Lila Bakugou
Went to get a latte in drive through. The girl taking my order said something about not filling it cup because I asked for light ice. I asked if this was new and she said “no it’s policy” I told her Nevermind then and to have a good day and drove off. She then leaned all the way out the window screaming and waving her hands at me saying I should never go back there again. I pulled in and went inside to speak with management about this behavior. Manager defended her and said her employee wasn’t in the wrong for this horribly unprofessional behavior. At no point was I rude or yelling at anyone. I come here every single day and I’ve always been pleasant. I just wanted an apology. I have never in my life had someone scream at me across the lot from a drive through window before. I would like a personal apology from the owner of this location because of how poorly I was treated by the staff and the general manager.
… moreurayoan rodriguez
Easily the worst fast food experience I’ve ever had . Waited almost 45 minutes for a mobile order that wasnt even close to being accurate. Was told to wait just to find out the corrections weren’t even being worked on … I told them to cancel my order and my card was still charge .
… moreShe_ Just_iss
Ordered at the drive thru, girl taking order wasn’t very friendly. The munchkins I got were inedible. I wanted to turn around to return them, but I didn’t have the time. I had to be back in Miramar Beach. Disappointing experience all around. The glaze on the munchkins was liquid and gummy. They were also undercooked.
… moreCrystal Fields
In my experience, the staff is rude. Waiting 5 minutes to order a coffee when there is no one else in the lobby is a little ridiculous. Not greeted with a smile, a good morning or anything. Lame.
… morePerch Perkins
I was in the drive through with my friend and when the girl said they don’t fill your cup up anymore we decided to go somewhere else. The girl in the drive through window was hanging out as far as she could screaming and cussing yelling at us from across the parking lot to never come back. I was very scared.
… more