Informal chain serving signature ice cream treats alongside American classics like burgers & melts.
The Critical J
PROS: We pulled into a lot with a lot of parking next to the building. Once we entered we knew that it was very clean and friendly. I realized that half the place was crowded which tells me they’re doing something right here. The food was great and like any Friendly’s there was enough on the menu. The server, Victoria, was very nice to us too. She made the experience better.
CONS: The food took a while to cook. Also, there was no hostess at the podium. They only have a one person bathroom which causes a line of people who need to use it.
OVERALL: I believe that this place is just like any ordinary friendly. Slow yet satisfying. I’ll be going back here when I’m in the area. If you go I recommend asking for Victoria. You’re never too old for ice cream!
… moreJoanne Walker
We had a great experience today!! We had a large party and our waitress did a phenomenal job!! There was a power outage because of a storm and we had to wait for the computer system to reboot for about 30 minutes, but that wasn’t anyone’s fault. It happens. Our food and ice cream was great and everyone left happy.
… morePhil Anes
The ice cream was very tasty as always. The only complaint, I asked for extra hot fudge on the side but never got it. Otherwise very fast preparation service… no wait at all. I wish there were closer Friendlys around me in upstate NY, until then, I’ll have to keep returning here to enjoy the tasty Reese’s Peanut Butter Cup Sunday.
… moreooofest
Just discovered that there is a Friendly’s in our region, this brought back memories . . . with a great party melt and a super helpful server who made an off-menu orange (cream) Fribble at my request, a drink I hadn’t tried since the 80s. Simple, tasty meals, classic ice cream desserts and nice staff make this a 5 star rating due to a comfortable, reliable experience.
… moreMahnoor Zia
Hi, I recently went to Friendly’s and had the worst experience ever. I had a party of 12 and the waitress kept messing up the order. When we told her she charged something wrong, she blamed it on the system. She also said hot chocolate was not part of the kids meal. What you need to improve on is accommodating bigger parties, especially on friday night’s. Definitely not coming here again.
… moreThepiggyrules
Great service and delicious food. They had outdoor seating still because it was a beautiful and warm fall day.
Nadia served us and she was wonderful. Attentive, efficient and very warm personality. We will be back again soon.
… moreTheresa Frangos
The food is blah, and the service is a bit slow at times. But we go because the ice cream is awesome. And my kids love it. They have added some healthier options to the menu but i am a vegetarian and the options for me are still blah.
… moreMelinda A-B
My family and I have been frequently visitors to the Hillsdale over the years. We placed a to go order for over $60.00 and there was nothing but errors. The food was over cooked and the medium sized ice cream was the same as the free children’s ice cream. When I called and spoke to the manager and explained the situation she said “well there is nothing I can do about it now”.
You would think in times when restaurants are closing daily they would be more conscientious to their customers.
… moreSowai Fabrock
Unfortunately, I see why they keep closing these restaurants. Not enough tables, LONG waits for seating , inattentive wait staff (& I used to waitress), unacceptable wait times for food to come to table…the list continues on. On top of everything, ice cream doesn’t come with all meals! Very sad because kids love it and the food actually isn’t bad at all. Definitely need some business classes and real training. Only giving 1 star bc you HAVE to check something.
… moreKate Sanchez
Nope. We waited few minutes before we got to order, then waited 25 minutes to get our order only to be so DISAPPOINTED when we got home. This is NOT what we ordered! The large sundaes did NOT have everything we asked for. My husband is allergic to nuts and his large sundae had walnuts, hard gummy bears and wrong flavor ice cream. Mine was also wrong flavors/toppings, so was my daughters order. So irresponsible on their part. Thank God I tasted my husband’s “sundae” first. Never again!
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