Tina Garrison
We ordered two of the exact same drinks that we have ordered before, so we knew how they should taste. When we got the drinks they tasted completely different from each other and neither was good. This location used to be on point but that was the 2nd time this has happened recently. The first, we didnt say anything. The second, I went in. They did offer to try to fix them. I just feel like something is going on with this location as of late.
… moreRamya Kumaresan
On New Year’s evening (today), I ordered two lattes through the drive-through. Both drinks were only half and not hot at all. We paid for full-sized drinks but received only half cups, which felt like a waste of money.
Please ensure better service for customers who are paying for full drinks.
… moreCHRISTINA
Me and my coworkers always order our drinks here and the new management is bad. She is so rude to her customers. My drink was perfectly fine. The coworkers are nice but they are probably mistreated the way the manager treats her customers. They made my drink wrong for the first time and the manager argued with me on remaking it. Get another manager please. My first time having an issue recently.
… moreShamanOwllady
They obviously have new and bad management that is terrible. It’s kinda hard to screw up a cold brew order but they do every time now. I really miss the old management but apparently this store would rather hire bad managers than take care of the good ones
… moreValerie H
Bad Experience with the manager. Went through drive through and wanted to order a frozen caramel coffee, but instead she put in a regular iced coffee and I even told her twice that I wanted to frozen. Went up to the window and confirmed with the employee that my coffee was frozen and she said no it’s just iced. I proceeded to tell her I didn’t want ice, I wanted frozen. She said no because the iced is already made. I repeated it back to her that it’s not what I ordered and she responded with “my manger will get mad if we make a new one”. Poor girl in the window was scared of her own manager. BAD MANAGEMENT!! NEEDS MORE MANNERS TO CUSTOMERS AND EMPLOYEES. if it wasn’t thanksgiving I would’ve argued back until my order was correct.
… morechantel Krebs
DONT BUY FROM HERR AND THE CANDYBAR LATTE. Idont know if there is new management but the Red head lady there was so rude to me. I ordered the munchkins and she told me I need to go around the drive thru again. This was my first time ordering the candy bar latte and it is disgusting. I asked if I could get my regular caramel craze latte. She said “we cant exchange it because simply you dont like it”. So I basically wasted my money and didnt end up with a latte. I tried giving it to someone else at my work and they didnt like it either. HORRIBLE customer SERVICE. They went down hill. Also two if my coworkers had bad experience yesterday and this morning as well. ZERO STARS. Do better Dunkin please.
… moreChristian Moody
Just no, terrible place, and rude a hair was found on my glazed donut after I took it out the bag the donuts looked like they were on the shelf for at least a day and we ordered in the morning. When asked what are some classic donut options the employee replied, “there are to many to list” when there’s no options on the board.
… moreKrystal Jones
My favorite Dunkin to go to. I live in Thomasville and purposely drive to this Dunkin instead of other locations because the entire staff is awesome, kind, and amazing!
… moreHeather King
I have been here several times before but today was the worst. Put in a mobile order and when I got to the window to get my order they didn’t have it and had no idea where it was. Remade it but made it wrong because they wouldn’t stay at the window long enough to give all the info on my drink. Then didn’t have the two donuts I ordered. So gave me three that I am sure have been in the cabinet for days they were hard and gross.
… moreSavannah Humphries
I went this morning and got a latter with no coffee. Ask for a remake the added the espresso in the same cup. Pretty sure that’s a no no. 12/27/25
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