Teresa Gioffre
This review is for Jennifer in case there is more than one Jennifer , she has an extreme amount of tattoos . Rudest person I have EVER met my entire life. You really need to be better at your hiring process and stop hiring just anyone. Jennifer this is for you should really be nicer to people.
… moreMaria Hernandez
Got here as soon as it opened. Staff was cheerful and service was fast. Been here other time when it was packed but I had called in my order so was in and out pretty quickly. Good and good service. I love it. NenaH
… moreRui Guo
Walked in store 40 mins before they close ordered food, table was dirty so we cleaned it ourself and got our hands dirty. But when I asked for bathroom code to wash my hand, I was told restroom was closed because they “cleaned” it, as if I was gonna mess it up? For cleaning the table for them? Here’s a sharper version with more frustration and disappointment:
If I had known this before paying, I never would’ve come here. The fact that paying customers aren’t even allowed to use the bathroom is absolutely ridiculous and unacceptable.
… moreCatherine G
Place was busy, disorganized, and slow, and the wings were dry. We are from our of town and decided to come here “quickly” pick up some food along the way to a family member’s place. Quite possibly to worst take out experience I’ve ever encountered. My mom goes in to order some wings for take out and is told it would be 15 minutes. The wait was MUCH longer. After 45 minutes eventually my mom gets mad, gives up and tries to get a refund, except they “can’t find her order” so they can’t give her a refund for her order. Now she’s was basically held hostage there even though we are now approaching 1 hour waiting for some take out wings and we are also now EXTREMELY late to the place we are going with people waiting hungry for the food we were supposed to bring. It literally took an hour to finally get our food and by that time the ice inside the drinks was mostly melted. The wings weren’t even that good.
… moreTen Ri
I ordered food online, and they sent me Panda Express. I called to ask how to solve the problem. They asked me to find the person who delivered the meal. However, I couldn’t reach the person who delivered the meal because they gave me the wrong contact information! I tried to contact them again and no one answered my call
… moreDouglas D
Awesome customer service cashier was very nice and helpful gave me a sample of a new flavor got me hooked thank you very much to the awesome staff of Rosemead
… moreJ V
Just had the best wingstop experience at this location thanks to Jennifer. She was very polite and food was good and hot. Looking forward to coming back soon.
Back again and the service from Jennifer was consistent. It is hard to find someone like her. Be appreciative wingstop.
… moresmoothies queen
i wait in the store for almost 40 mins to pick up my order, because the staff didn’t tell me my food was ready. (i tell her when im arrive that i wanna pick up my food and i tell my name)
… moreTalavera M
Disappointed in this location, after placing a large order for an event I was hosting. Order was charged and paid for. I had ordered two 75 pieces of wing combos. When it was to be picked up, they refused to complete the order. I had placed many orders before and pick up was never an issue. It seems as if the staff did not want to deal be with that order specifically. They had not even started the order when I arrived at the time it said it be ready by.
… moreJessica Ward
I visited your establishment on May 10th and purchased a combo meal consisting of six pieces of wings, fries, and a drink. I specifically requested crispy wings and crispy fries, but I was given cold fries instead. The staff offered to remake the fries for me, so I waited for at least 30 minutes but never received them. After finishing my wings, I approached the register and informed them that I never received my fries and requested a refund for the portion of the meal. The total cost of the combo meal was $18.56. However, Brianna, the staff member, refused to refund my money and said she couldn’t do anything about the situation. I then asked to speak to the manager, but I was informed that the manager was not available at the time. I was given the name Alondea, and she assured me that she would address the situation with the manager and have it resolved. It is now May 19th, and the issue has not been resolved. I called the store and spoke to Alondea, who also said she couldn’t do anything for me except offer the fries I never received. I don’t want the fries; I want a refund. It’s been 10 days, and the situation remains unresolved. This demonstrates a poor quality of customer service. It is important to recognize that your business relies on customers who work hard for their money and choose to spend it at your establishment. Refusing to refund their money for a product they never received is unacceptable. If this issue is not addressed, I will have no choice but to take my business elsewhere.
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