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Chipotle Royse City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Royse City, TX
Chipotle Mexican Grill. 460 Interstate 30 Royse City, TX 75189. Near 460 West Interstate …
Chipotle Mexican Grill Locations in Royse City
1 Chipotle Locations in Royse City. Chipotle Royse City. Open – Closes at 11:00 PM. 460 Interstate 30. All Chipotle Locations/; Texas/; Royse City. Contact …
Chipotle Mexican Grill in Royse City, TX – Delivery
460 Interstate 30 Royse City, TX 75189. place icon. Get Directions · (469) 707-8914 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
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Pamala Zavala
Came in for the first time ever eating here and ordered 3 different burritos chicken steak and barbacoa we also ordered the “large” more like small size chips and queso. Food was cold it was gross we came in to eat this so no reason for it to be cold like it is. Place is over priced for what we purchased it was $70+ dollars I will never come back here and I recommend you don’t come here either.
… moreNate Cress
Food is delicious and the bowls are big enough for two to share unless you’re really hungry. Staff is great and usually the line moves quickly. Price is moderate in light of inflation. Space is great for small groups of people. Overall, this is a great place to grab a meal with the family.
… moreChristopher Gonzales
There were only two restaurants that seemed appealing in Royse City – considering time as a factor (both the amount of time available for a quick bite – and the fact that most restaurants were already closing up as it was 15 mins til 9 on a Monday.)
I had already had one negative experience here the week prior. A food order missing large drinks. The person taking the order didn’t hear me – so she rang up regular drinks. I asked her for large – AND OFFERED TO PAY IT… she however – wanted to cover the debate on what she thought I said (regular).
This culminated into another employee coming to de-escalate the challenge over what was heard (again – with me offering to pay – regardless of what was heard).
Now for this week….
Same employee taking my burrito order. My friend already had his order made, I was right behind him (both of us behind a rather slow order made from the customer before us).
The available proteins looked very meager and old. The one I wanted – completely out.
Settling on pork – I began to give my order as my friend was waiting – and then all of a sudden – the previous customer came back to ask for more beans in a separate container. The employee serving me stopped what she was doing (the same one I then realized from the week before – who wanted to debate instead of taking my money for an upsize of drinks) – and began to accommodate the customer who was already helped.
At this point – I blurted out “wow – this is truly the worst service I have ever had at Chipotle” – to which the employee said “excuse me – but I doubt that”.
Then continued to complete getting extra beans (which by the way – the customer did not have to pay for, nor get any kind of reprimand for on “getting extra- without paying for it”)
I told the employee “wow – guess I’ll just put this on the review I’ll make tonight” – to which she responded “you can go get food somewhere else”.
I asked for a manager – and explained the issue – to which the manager said she would talk to the employee – and let her know she should not be telling customers to go elsewhere.
After sitting – there were no napkins available for use at the condiment bar, nor any trash receptacles that had any space to put our trash into.
There was plenty of unclean counter space – and trash on the floor.
I think I will take the employees advice next time – and find an other place to eat.
… moreI had already had one negative experience here the week prior. A food order missing large drinks. The person taking the order didn’t hear me – so she rang up regular drinks. I asked her for large – AND OFFERED TO PAY IT… she however – wanted to cover the debate on what she thought I said (regular).
This culminated into another employee coming to de-escalate the challenge over what was heard (again – with me offering to pay – regardless of what was heard).
Now for this week….
Same employee taking my burrito order. My friend already had his order made, I was right behind him (both of us behind a rather slow order made from the customer before us).
The available proteins looked very meager and old. The one I wanted – completely out.
Settling on pork – I began to give my order as my friend was waiting – and then all of a sudden – the previous customer came back to ask for more beans in a separate container. The employee serving me stopped what she was doing (the same one I then realized from the week before – who wanted to debate instead of taking my money for an upsize of drinks) – and began to accommodate the customer who was already helped.
At this point – I blurted out “wow – this is truly the worst service I have ever had at Chipotle” – to which the employee said “excuse me – but I doubt that”.
Then continued to complete getting extra beans (which by the way – the customer did not have to pay for, nor get any kind of reprimand for on “getting extra- without paying for it”)
I told the employee “wow – guess I’ll just put this on the review I’ll make tonight” – to which she responded “you can go get food somewhere else”.
I asked for a manager – and explained the issue – to which the manager said she would talk to the employee – and let her know she should not be telling customers to go elsewhere.
After sitting – there were no napkins available for use at the condiment bar, nor any trash receptacles that had any space to put our trash into.
There was plenty of unclean counter space – and trash on the floor.
I think I will take the employees advice next time – and find an other place to eat.
Caden Brawner
Amazing food, i love coming here and getting the build your owns. Ive got so many points on the rewards system from enrolling with my college that I got a free meal too! Havanna did amazing making my food, even though she was super new, she wasnt frugal with the food and gave me plenty, quick and easy! Absolutely goated and I love seeing people succeed even so early into the job, recommend this place for just about anyone, especially if you like the smoked chipotle tabasco they got there (I love to overload on that, maybe a lil too much)
All in all, amazing food and amazing service, shout-out to Havanna for making my experience at the potle awesome during my lunch break not once, but twice
… moreAll in all, amazing food and amazing service, shout-out to Havanna for making my experience at the potle awesome during my lunch break not once, but twice
Ruth Jasso- Elshenawy
I have had some issues with my orders in the past, and I was charged incorrectly. I visited again yesterday, and the experience was quite pleasant. Perhaps it was the staff, and we usually arrive later in the day; I am not entirely certain what the situation is. The food is delicious, although the portions could be slightly larger.
… moreDaniel Cruz
I do recommend the Chicken and Barbacoa bowl, sometimes the tortillas are tough when ordering the burritos. I think as a business, I would like to see them appreciate the military and first responders, at least on veterans and memorial day. Just my opinion of course. This visit was awful. All the tables and trash areas were a mess. They had plenty of help and only one customer was eating. They did get a small rush after we sat down and unfortunately not one place was clean, including the floors.
… moreRiley C
My family frequent this location occasionally. This time we go in and order. My son gets the carnitas, my wife and I both get the steak bowl. We get too our seats and we open my son’s kids meal. He starts eat his pork and we notice that a third of his pork was a huge piece of fat. My son asks us if they would trade it out. We weren’t 100% of they would, but i tried anyway. I took it to the counter and told the young man and showed him the fat. Before I had asked, he had said “let me trade that out for you”. Ok thank you I said. Everything tasted really fresh. When everything tastes fresh, it’s a great Chipotle visit in my book.
… moreRuthiC
I love the food here very much. The service sucks! The manager doesn’t give a heck about her customers. She’s a stuck up lady. Restaurant sign open at 10:45 AM. There’s a bunch of people waiting outside to enter keep in mind it’s freezing outside. The manager finally signals a young girl to open at 10:47 so we all line up waiting. The staff doesn’t greet no one , the manager never says anything ever to her customers. They are setting up to open, nothing was set at ready. It’s always like this the staff never cares cuz management never enforces good customer service. And I agree the drink area is always dirty. The tables take a while to be cleaned up, so I never eat here. Don’t ever order on the app, they don’t put anything your bowls or burritos when you order on the app. I wish corporate would read this and please do something about this Chipotle staff and management
… moreBJ Martin
My teenager said it best, “it was mid”. The food was okay, but not great. I was very disappointed that they sold me a fountain drink knowing the carbonation was out. When I went back to the register the cashier seemed to have forgotten. But then they continued to sell customers fountain drinks without telling them.
… moreTasha Smith
My husband ordered me a burrito bowl I had him ask for extra RICE and BEANS because the bowls are usually not very filling which is why I stopped coming because after eating you’re still hungry but was told you can simply ask for more and they will happily give you more…not so much! My husband came back and my bowl was still very much skimpy! I asked if he asked for the extra he said yes but the lady (heavyset Hispanic woman) only put barely half a scoop extra and she seemed annoyed that he asked for extra so he didn’t say anything else. That’s sad to treat ppl unkind and to be rude for no reason if its an issue then explain but if its not and you just didn’t want to for whatever reason shame on you! I hope you would read this and work on your customer service skills!
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