Your local Winter Haven Subway® Restaurant at 6009 Cypress Gardens Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Thoughts of Some Sort
Stopped here to see if they had the special I’d seen advertised on TV , I seen the sign on the window as I pulled in. So me and the Mrs walked inside to order. stood inline for about 10 minutes. we asked for for the special. that was clearly visible on the window and we were told that that special had ended today it was 1pm in the afternoon, so I was confused so I asked, do you mean like end of day.. today? and the lady behind the counter adding the toppings replied it ended yesterday I then asked her if she could possibly honor it because the sign was still on the window advertising it. she said no! that they hadn’t removed the sign yet and that somebody was coming to remove the sign. Seeing how they were not going to honor the advertisement that brought me in there to begin with, we left! Got in the car and a short time later a young man appears and starts to remove the signage from the window. The experience was very embarrassing and disappointing and the a the two black young ladies behind the counter were very unprofessional and abrasive in their responses. So to put it plain and simple my experience at this location, was straight up trash! I can only hope that the owner saves his rebuttal if he decides to respond to my review and takes that energy and applies it to getting his employees continued training on customer service and consumer retention. Oh yeah the ending right? what happen, You’re probably asking yourself. Well we wound up going to hibachi Express a few couple doors down ,for the same price you get a lot more food and better service. there’s a reason why they’re packed and this place isn’t! Hope this location gets better but honestly I’ll never go there again with me it all about the experience. Hope this helps other patrons! And happy thanksgiving
… moreKaitlyn Miceli
Came in tonight around 5:15 to order a couple of subs. The line was handful of people deep and there was one employee rushing to make everything work. The employee was great- he was so friendly and had a positive attitude. But I’m writing a bad review for a few reasons:
1. I asked if he was the only person scheduled at that time and he said yes. This is the dinner rush on a weekend. Why are you only having ONE person run the entire restaurant during this time? Totally unacceptable. Just because you can technically get away with doing this doesn’t mean that you should. This poor kid can’t even take a break if he needs it. Gross.
2. No toilet paper in either bathroom and a sign on each door about this? Huh? What is the manager doing?
3. Nobody is replacing the sodas?
This is why Subway is going out of business.
… moreRigina Altunov
The food was okay. But the place itself is horrible. The bathrooms were not cleaned in weeks probably. Toilets had floating hair on top. Soap dispenser is completely broken and not operational, sinks are black from dirt, trash on the floor. Very unsanitary conditions for the food serving establishment.
… moreMaya Gordon
This employee she’s black and big has a NASTY attitude. SHE messed up on my order and she refused to fix it while I stayed calm and nice.
She was EXTREMELY rude…
She rolled her eyes and huffed and puffed.
The entire time I was nothing but nice to her.
I give her customer service skills 0/10 just HORRENDOUS!!!!!
Subway FIRE HER this is unacceptable service.
… moreThierry Read
Place is accessible and clean.
Very disappointed with the cheesesteak though, the meat was really tasteless.
There is not much of an indoor seating and the service is really average, to say the least 🙁
… moreClaire GLADNEY
First of all we placed an online order at a different subway location, upon arrival for pickup they informed us they had no chicken or much of anything else food wise, and we could have our order refunded. We then arrived here and gave a copy of our previous online order to them. We were served by Mckayellah and Tia. They were absolutely wonderful, great!! They were extremely kind, friendly, and so willing to help us!!! I would whole heartedly recommend going to see them as they will definitely take care of your needs and make it a very nice experience!! Thank you to you both, you are greatly appreciated!!!!.
… moresean sanford
I placed an order on the app to get a sandwich on my way to work. When I was ordering it showed the herb and cheese was out of stock so I selected Italian bread instead and proceeded to the store to get my food. When I arrived my food was sitting in the rack for pickup. I looked inside the bag and noticed there were no napkins so I grabbed a few on my way out the door and put them in the bag. When I got to work I took the sandwich out to eat it before my shift but the bread was so old that it crumbled into bread crumbs when I tried to squeeze it so I threw it in the trash. I should have gone somewhere else and will from now on.
… moreSarai Fernandez
I was on the line and saw how the manager Shairaliz already knew what the customer wanted that smile on her face said it all , this is the kind of restaurant I want to come to excellent customer service, store very clean , bathroom impeccable. I wanted to shout out this manager we need more like her excellent experience 5 ⭐️
… moreAlexsandra Urdaneta
I had a very disappointing experience at this Subway. There were only two employees and no other customers in line, yet I was completely ignored. One employee was preparing sandwiches, apparently for an online order, and instead of attending to me, the second employee decided to help her instead of taking my order. I had to wait for them to finish before one of them finally decided to assist me.
I greeted the employee politely, and she didn’t even say hello back. The service was incredibly rude. They should have better customer service. She didn’t ask if I wanted a combo or anything else—I had to explain my order, she charged me, and then just left me standing there without even offering a drink.
The worst part? They wouldn’t even make eye contact when speaking. I can’t imagine how bad the service must be when the place is actually busy. I will never come back here again.
… moreSarai Fernandez
I had such a great experience , food was mega delicious customer service was amazing felt like home never went to a store so clean great music. shout out to Shairaliz the manager again we need more like her experience was amazing 5 ⭐️
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