Ying Xiao
A short break on the ice fishing trip.
Matcha Latte: I had just placed my order when my companion warned me it was extremely sweet… and it was indeed true. It was practically a glass of sugar water; not only did it lack matcha flavor, but the milk flavor was also very faint. Dunkin”s only advantage is its low price; it’s a shame it’s so widely available in the US.
… moreSusanne Goodwin
I’m not a coffee drinker but I do like their frozen hot chocolate it is really good. My mom likes the frozen coffee. What can I say this country definitely runs on Dunkins
… moreTina Ryan
Not sure what’s going on with this Dunkins. 2 years ago it was my favorite, they always got orders right, the staff was pleasant, the store was clean. Now Im lucky if they get my order right, the staff on occasion has been rude about me mentioning my order is wrong, and when I went into the store it was visibly dirty. Management take notice customers are noticing the downward spiral!
Updated to even lower because they are always out of everything!
… moreDannielle Ferrone
I’ve never like to write negative reviews but moving from MA to ME there aren’t tons of DD’s on each corner so unfortunately I only have one location in my town I can visit. The problem with this location is definitely a GM issue. They never have the donuts and bagels of your choice. So it seems to me the GM doesn’t understand how to order. This morning I ordered a large and medium coffee and as you can see in the photo received two mediums? Seems just like a lazy mistake and I drove off and didn’t complain to them but come on. These issues seem fixable yet continue to happen every single week. Plain bagels seem popular guys so maybe order extra? Again I know the employees work hard and I hate complaining to them because like I said most the time it’s just issues with items being out of stock but today I didn’t get a large that I payed for and they were out of every bagel except sesame. Also the girl working the window only gave me one of my coffees; I had to ask for my other twice.
This was served 9/24. Do not go here drive to another location. We won’t ever give this place another chance. Literally served inedible food burned so bad who could put this in a bag for a customer? Ew
… moreMichael Pettibone
I know it’s not the employees because they are new every week. No matter what day or time I have stopped in, they are out of most products. Could be donuts, bagels, etc. by 11am, decaf by noon. Hopefully you like more then one type of milk , because almond, oat, etc. are usually an issue. I like it best when they take my order, wait until I get to the window, and then tells me they are sorry but they don’t have this or that and then I have to change my order, wait longer, and hold up a line. I never attack the messenger, I’ve worked in food service. I have been going to Kittery lately. Hate going through the outlets, but they have more items available.
… morekarissa kagiliery
Went in before work at 6:30. Was told they did not have what was needed for my drink. This was fine I was ok with making it normal. I was handed my food (a muffin) and told “here’s your muffin” got to work just to find out I was given 3 munchkins instead. Tried to go back in for a refund for what I was not given and told “we can’t give refunds with no manager” I asked for a manager and was told they had no one there. Their only solution was to give me a muffin then. I did not want one then as it would then sit all night before I could eat. How are you going to have people working that can not provide proper customer service. Either have a manager on or allow your stuff to give refunds.
… moreJon Bartus
Worst run Dunkin franchise I’ve ever been to. Wait times at the drive through are consistently appalling, even for an order as simple as a single $5 Meal Deal. Today’s experience really takes the cake though. As I write this, I have spent 19 minutes in their drive-thru waiting to pick up a mobile order. At 11:20 in the morning they were completely out of wake up wraps and croissants. This is on top of an order the other day where our food was lukewarm at best after another unbelievably long wait time. Whoever is doing the purchasing for this location needs a serious wake up call, and food prep needs to be taught how to prepare more than one item at a time.
… moreJared Cobb
The service can sometimes be slower than expected as this location appears understaffed. However, the staff have always been very friendly and I have never had any issues with an order being incorrect.
Since most of the business is done with the drive-thru, there has never been a shortage of seats inside even though there aren’t that many tables or chairs. The tables are usually clean enough, although the bathrooms are not much to write home about. Recommend using only if absolutely necessary.
… moreJordan Jennison
God bless the girl who was making the coffee today because she was the ONLY one who cared about doing things right and bless her heart she was really trying. There was a little blonde girl taking orders and for both of my coffees she put in the wrong thing and then had the nerve to say to her friend “whatever man they taste the same.” Firstly, no they don’t. The coffees were soooooo sweet we couldn’t even drink them because she rung up the wrong things and didn’t even get the milk right even though we clarified. Secondly, the teenage blonde girl needs some more training and a lesson is customer service. Super unprofessional and terrible coffee. If you’re going to hire teenagers at least make sure they have some kind of work ethic. Waste of $11.
… moreK West
4:30 pm and all the donuts pulled from the case and sitting in two/three trays on the counter. The case was reset for the next day. Out of cold brew and nitro. They obviously were in “closing mode” so assuming they must close soon I asked what time – 7pm?!? There’s still 2.5hrs of business? They could have spent the time cleaning the lobby not closing up for the day. Sad ..
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