Lil Puppet
The place is dead and they have 2 ppl waiting for food. How? So the manager there and the 2 girls were just going as slow as possible. They were chatting, shrugging and so aloof while we are standing right there in front of them…once they care they decided to help us he proceeds to make my friends food. The portions are already really small already but this was the first time We have ever been served even less. So then when he came to me, halfway through my order he just started talking to the girl employee….so that was rude. Finally he put my little bit of chicken in my plate. He like stood there for like 10 seconds then let us know that the other girl was going to help ring us out. Mind you they have 1 person at the drive through and the rest is empty we are the only ppl in there. So that’s fine but she was in the middle of helping the other girl do an online order… And he knew this. why not take the 4min to ring us up and get us out but instead make us wait MORE…so we said “hello can we get some help ringing this out. He turns to us ( I am not sure what his vibe was he was so slow and half asleep) He says “Please be patient” and before my friend was about to say something he said “I have the right to refuse service” So just make us wait more?…he wasn’t even doing anything he just left randomly … We gladly just left because that was wild. He was so rude and slow, look I’m sorry we came in and you have to do your job!!… There was no one there it was so empty… Luckily we left and went to the other Panda on Palendale. A non manager made our plates in less than 5min AND we got about 25% more food…normal portions. She told us that she was surprised they treated us like that since that is a huge no no. She said that’s not how we are trained to treat our customers. Even she was shocked. Honestly we think he might have been under the influence because he was just so lethargic, slow and eyes were bloodshot…hopefully he doesn’t get into an accident on the job. Regardless, that will be our last time going to that Panda. STAY AWAY THEY ARE RUDE AND GIVE YOU VERY VERY SMALL PORTIONS! I will be writing a letter to Panda because that was so unprofessional I am not sure how people that rude get hired for customer service.
… moreHeather Arzoo
Was craving some panda and so happy we choose this location over others on our route. Relatively easy to get to off the highway, even for us traveling that aren’t familiar with the area. Social distancing was in full effect, as well as hand sanitizer easily accessible. Silvia took care of my order and was beyond excellent in her customer service and executed my requests promptly. She definitely represents the restaurant by her great professionalism, great attitude and effort in ensuring satisfaction. Would definitely recommend this place as well as give Ms. Silvia a raise!!
… moreLeticia Morales
I got 2 plates yesterday (drive through) my plate was horrible I tried the new spicy orange chicken it was so dry and hard to chew & the rice some pieces were soft and others were so dry. My coworker ordered honey sesame chicken, it was dry as well & same issue with the rice it had some dry hard pieces. *No Stars*
… moreLori G
Long line at the drive-thru, popular place. The line moved very slowly. Once we ordered we did get our food quickly. 2 entree, mushroom chicken, Beijing beef, chow mien. Food was fresh. A few chewy pieces of beef, but otherwise enjoyed the meal.
… moreFillipe Candido-Fraga
I love Panda. Today I had the steak and peppers with the sesame chicken over fried rice. The steak is always tender and delicious. Pomegranate juice for the win.
The staff was super chill and provided great service.
… moreDavid W
Very good customer services and friendly staff. The place has a very cool vibe and is clean. Bathrooms were clean also .most of the food looked fresh,so that is what I ordered and tested great I . But some of it looked like it had been sitting for a while .
… moreJudy Stanton
Almost every table and the floors under the tables had food . I asked for 15 minutes loud enough that every head turned my way with sorry we don’t have enough time to clean up. So I took photos of the place. Unbelievable.
… moreMichael Scharmann
Ordered to go from inside the restaurant. Had to wait for food. Portions seemed smaller and more expensive. I asked for soy sauce and sweet n sour. Got home no soy sauce. I ordered bowls.
… moreJose L Martinez
Came in at 9:40 am to grab a quick bite as I was on the clock and heading to another job. On Google it specifically states they open at 9:30am . Any business knows that opening time means your ready for customers. They told me I could not get a plate until they were done counting their safe which would take another 15 minutes. Should just open at 10 and not waste hard working peoples time. And the lady that was at work Friday morning is very very unprofessional and rude. I love panda but I’m going to look for alternatives and spend my money where it’s appreciated.
… moreApril McNichols
We ordered for pick up and paid in advance. We ordered the family feast. We were told to pick up at 5:45. However, our order wasn’t filled until 6:15. In addition, we ordered honey walnut shrimp and paid the $3.75 extra, but then were given a container that was only about 2/3 full as you can see in the photo below. One of the other items we ordered was teriyaki chicken, and that container was also only lightly filled (photo below). As I usually get full containers, this surprised me. We haven’t been here in about a month, and it was a busy time this evening, so I am trying to not let it affect my good opinion of this establishment. The store was clean and made it easy to remain socially distant, which I appreciated. The staff was very busy, but also friendly and courteous.
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