Jorge Rodriguez
I am writing this review to express how disappointed and uncomfortable my experience was at this Charley’s Cheesesteak location around 6:20 PM. My girlfriend and I are visiting from Miami, and this was not the kind of service we expected.
My girlfriend ordered a chicken sandwich with only green peppers. No mushrooms. There were three employees working at the time, one male and two females, one of whom had pink hair. From where we were seated, I could clearly see my girlfriend’s sandwich being prepared.
While the male employee was assembling her sandwich, all three employees were laughing. Then the female employee without pink hair put on gloves and began picking mushrooms off the sandwich instead of properly remaking it. The employee with pink hair noticed us watching and told her to just give it to us anyway.
When my girlfriend received the sandwich, she calmly told the employee with pink hair that there were still mushrooms on it. The employee responded with clear attitude, insisting there were no mushrooms and claiming they had not picked anything off. Her tone was rude and dismissive even though my girlfriend was clearly correct.
My girlfriend then stood up and asked that the sandwich be remade. The employee took the plate from her hand with poor attitude and without any apology.
My main concern is not only the incorrect order, but the complete lack of professionalism and respect shown toward my girlfriend. Thankfully, she is not allergic, but what if she were? This behavior could have caused serious harm.
I have worked in the food industry, and witnessing these actions was truly disgusting. Laughing during food preparation, picking ingredients off instead of remaking the sandwich, and treating customers with attitude is unacceptable.
We are not from this area and are visiting from Miami, and this experience left a very bad impression. I will be providing the receipt to support this complaint. Management truly needs to address this situation.
… moreEric DeMello
New place opened in Walmart. I tried the Medium Cheesesteak with fries. I was very surprised. There was a lot of sandwich. So much I could not finish my entire meal. Definitely going back to try some wings.
… moreSo Belabbes nabi
I do not recommend this place. People are very rude. Every time I order some there they messed up my food and when you talk to them, they don’t do nothing for you and the store is not clean. It’s dirty
… moreMatthew
Ordered the 9.99 special 10pc boneless and fries but the order take doesn’t speak good English rang up meal and tried to tell me I was wrong food is great make sure u speak Spanish if u come here not a white place sadly got a learn more Espanol
… moreDayanira Rosa
Just went to try it! The woman’s that are there the say way TOO many bad words. Y’all can look at the camaras she sayd VRGA. They also made my husband uncomfortable because they didn’t stop looking at him .This too woman are very unprofessional. I wonder if management it’s okay with all this circus.
Bad experience I don’t recommend. The cashier dude was very kind and professional.Thats the only thing about this place.CHECK CAMARAS PLEASE.
… moreDiego Maldonado
Excelent customer service , they are so professional, I recommend 100% that place , the best Philly chesteak what I ever had ,
… moreKeilani Salazar
The customer service was wonderful but the food was disgusting…. The food is overpriced 70 dollars for only 4 meals is way to much the food had no seasoning and tasted like nothing and the milkshake tasted horrible and watery made me want to throw up and don’t get me started on the STRAWBERRY LEMONADE it just taste like WATER WITH A LITTLE DRIP OF SOMETHING it doesn’t even taste like lemonade absolutely disgusting I would not recommend eating here if I could give the food 0 stars I would.
… moreAJ Edwards
Do not order online from here because if your order is incorrect there’s nothing they can do to help you which is why I gave it a 2 star. Cinnamon sugar fried dough was burnt it looked absolutely nothing like the advertisement and it had no flavor tasted like dough no cinnamon or sugar flavor.
… moreJeff Norris
Amazing‼️I’ve had Charley’s before not at this location but I have to say it was pretty decent cheesesteak. But what impressed me the most was that I asked for was some A-1 steak sauce and they said they didn’t have any. So I started to eat and the associate had went in the store and bought a bottle of A-1 and brought it to me. Amazing service and you can tell they really care about their customers.
… morevianey hernandez
Very good professional brewery I like the atmosphere the exquisite food I recommend 10 out of 10
… more