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Your local Rochester Subway® Restaurant at 707 East Ridge Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 707 East Ridge Road, Rochester, NY 14621
Phone: (585) 266-7390
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Reviews
London Rogers
I placed an online order and was told once I got to the restaurant at 4:20pm that they had no more meatballs for the day. When I asked to refund my order I was told that I had to contact customer service online and that they could not help me in store with a refund or change of order. I have went online and submitted several complaints on the order and have not been contacted. I want a refund for the items that I was not able to get at the business. Also I was told through the chat that I was suppose to have the manager give me a refund or help me with this issue. The worker in store didnt seem to care about helping, he was only focused on taking the subs he already made home incase I didn’t want those either. I just want my money back and subway should rethink not having a manager on duty or available for customer complaints.
… moreStacey Klimek
Ordered online. Card was charged. Store said they don’t have order. After saying prepared it says picked up. Went back and he again said no it wasn’t. Refused to give me manager information for a refund and refused to make my order. They don’t answer the store phone. And Subway website has no phone number. Filled out digital for several times and nobody contacted me. So I will be filing a BBB complaint. Absolutely terrible experience and won’t be returning! Staff is rude and management is absent!
… moreEllie Nagele
I placed an order last week went to pick it up and the door was locked.. A worker finally came out and apparently they “ran out of food” they said I would be refunded and never was. They also NEVER answer the phone!
… moreTre Puritt
Not sure of the the manger name but he keeps the store clean, great customer service and engages with his customers. I eat here all the time and they make it how u ask for it with no hassle or no back and forth. Definitely a clean location.
… moreSam Pata (Im_wambam)
Ordered food from this location on Halloween, store was closed. Employee stated i have to contact owner for refund(Refused to give me contact info) store hours stated till 9pm, this was at 530pm.
… moreL
The tall, feminine sassy man who wasn’t even out front in the first place, overcharged me for my sandwich of the day and was gossiping with his female friend ON SPEAKER while attending to me. Very unprofessional, rude and clueless altogether. Subway is subway, the sandwich was solid but I wouldn’t come back to this location.
… moreC. Bacon
Terrible customer service around 1pm February 21st 2025. The gentleman who was preparing my sandwiches used his personal phone the entire time I was in there. Secondly, I had a promo coupon that he refused to honor. I will never go to this Subway again. Terrible service with an attitude.
… moreCandice Gantt
Went there at 1 pm on a Sunday and the doors were locked.
… morePhoenix
Had delivery from this location. Ordered two sandwiches. Extremely dissatisfied. The sandwiches were small, hardly no meat and full of lettuce for $14.79 a piece. Ordered teriyaki and steak subs. Meat was cold and dry.
… moreAmber Nelson
How disrespectful this was today for my lunch I just don’t understand workers now days smh MANGER Pleasee………………..
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