Natalie Matthews
We ordered three pizzas last night. It’s our first time ever ordering from there. We usually get like the singles for lunch sometimes and it’s always delicious so we went ahead and treated ourselves and our kids to their pizzas…. little bit cheaper than Pizza Hut and Domino’s and it tastes 10 times better so that says a lot. We did an online order and unfortunately when we got there, their thing was down. I’m not exactly sure what part in the grill was down, but the gentleman informed us he had to call his boss…. well at that same time a lady walked in behind us and wanted her pizzas and he tried to explain to her Something was wrong. He happened to be on the phone with his boss at the exact same time so I took it upon myself to say hey he’s on the phone with his boss. There’s something wrong with his machine and he’s trying to figure out what he needs to do well the lady then yells at me that she wants a refund and I tell her hey give him a second. He’s trying to figure out what’s going on. She then proceeds to yell. I don’t care. I want a refund. I don’t have time to wait. This is ridiculous. Ends up getting the manager involved. He comes over there. He’s trying every way possible to fix the situation the lady is not dealing with it she’s just yelling at everybody just being extremely hateful. We ended up waiting 15 extra minutes and they were able to get our pizzas out to us. They offered us free drinks and even today when I went back in, they offered us another free pizza. Which I did not take because they really didn’t do anything wrong. It was nice that they were trying very hard to make sure their customers were happy but what that lady did last night was unacceptable. That was my first experience visually witnessing a Karen and I feel really bad for the employees because they did not deserve that no one does. They took care of us and I’ll be honest. This is literally the only gas station we go to in Norman because their coffee that they have is amazing and their food is delicious every single time so I am more than pleased with the grill and the store.
… moreJustin Stafford
Order from the app at 6pm for 630 pick up , it wasn’t ready until 645 , got it home. My grilled chicken breast sandwich with cheese ,onion and picked turned out to be a single chicken strip with crumbled pieces of cheese with tomato and no onion. Terrible!! Not even close to being right ! Be sure to check your orders before you leave because there is no kind of care or pride in the way they cook or give out food …. Disgusting..
NEVER AGAIN..
Do yourself a favor and go next door to whataburger, food order , time , taste is on point …
… moreIv M
Great new OnCue. Usually visit Lindsey or Flood. Glad we have on on Classen now.
The Grill at Oncue is awesome! Tried the burger and fries special. And the chicken strips. Made fresh to order. Friendly staff and very clean.
… moreAngela Fraga
Jordan from the Grill is so awesome! He made my night going above and beyond to find the cool whip to make my drink perfect Thanks a bunch
… moreAsia Patterson
They are very nice and works with you when it comes to the cooking they do wounder full job
… moreDakota Boyles
Once you order you have to pay then they start to make your order. Took 10 minutes just to heat up some gravy and make a double biscuit gravy. Also did not have any biscuits ready.
… moreAmy Nye
Absolutely fabulous!!!!!! This OnCue is not your ordinary “gas station” food- it is our first choice for burgers and chicken!
… moreKevin Buck
We’ve had great experiences at The Grill. The burgers and chicken tenders are always made fresh. The kiosk is easy to use for ordering.
… moreElizabeth Farrar
I love the food. Tried many menu items and I haven’t been disappointed.
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