Compact, unassuming outpost serving up Japanese meat entrees, noodles, sushi & sashimi.
Address and Contact Information
Address: 5008 Bergenline Ave, West New York, NJ 07093
Phone: (201) 766-3790
Website: http://www.gingergrillnj.com/
Menu Photos
Photo Gallery
Related Web Results
Ginger Grill | Order Online | 5008 Bergenline Ave, West New York …
Ginger Grill, 5008 Bergenline Ave, West New York, NJ 07093, US
Order Ginger Grill – Menu & Prices – West New York Delivery
Reviews
Tonight my order took over 1 hour and 10 minutes to arrive — so long that I genuinely forgot I had even placed it. After about 50 minutes, I called to check on it. The person who answered did not apologize and simply said the food would be here shortly. After waiting longer, I called again and a woman answered, spoke rudely, asked if we wanted to cancel the order, and still never offered a single apology for the excessive delay.
When the food finally arrived, it was cold and everything tasted off. After that long of a wait and poor treatment on the phone, receiving low-quality food made the situation even worse.
Delays can happen — that’s understandable. But the lack of professionalism, zero accountability, rude customer service, and poor food quality are not things customers should have to tolerate, especially long-time supporters of the business.
This was far below the standard Ginger Grill used to have, and it has seriously damaged my trust in this restaurant.
Minor constructive criticism is the Tofu bento box includes California roll (has crabstick in the filling), it would be nice to offer a vegetarian roll with this instead because a Tofu bento box infers that it’s all vegetarian.
Not to mention, the pricing was rather good. Both rolls and a Snapple came out to be $20, which is pretty decent for one person.
When I called to place my order, the customer service was very cold and they hung up the phone on me after I asked a question. Though this was so rude, I kept the order anyways because I was hungry. When I went to pick up the food, the prices were different then what’s on the online menu and the customer service was very cold and dry.
The food was also very bland, no love in it. No flavor in the Udon Miso soup and I didn’t even eat the rolls because they look weird. I wouldn’t come here again.