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At Papa Johns Pizza in Miami, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Miami pizza for any occasion. Call us for pizza delivery in Miami or stop by 6701 Bird Road for carryout to order the best pizza in Miami, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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papa johns stores in miami, fl
PAPA JOHNS STORES IN MIAMI, FL · Nw 54th Street. 2537 NW 54TH STREET. Open Closes at 12:00 AM · Sw 40th Bird Rd. 8791 Sw 40th Bird Rd. Open Closes at 11:30 PM · Sw …
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Reviews
Jorge Arrieta
I am writing this review to detail a disturbing experience with the Papa John’s at the Bird Road located at 6701 Bird Rd, Miami, FL 33155 concerning Order 1261196630 on November 26 2025.
My order was delivered by a DoorDash driver (third-party delivery). When the driver handed me the food, I was shocked to discover a live cockroach on the exterior of the packaging. This is a severe public health violation that poses a major concern regarding sanitation in the food preparation, staging, or handling process, and is utterly unacceptable for any food service establishment.
I immediately called the store to report this major health hazard. The first employee who answered the phone was extremely kind, responsive, and seemed genuinely appalled by the situation. She was helpful and immediately sought to connect me with a manager to resolve the issue.
However, once I was connected with the manager on duty or who ever was in charge at that point if time, the interaction turned sour. Instead of showing concern, apologizing, or offering an immediate resolution for the contaminated food, the manager was immediately defensive, unhelpful, and incredibly rude.
The manager refused to take responsibility, claiming the issue was entirely the fault of the DoorDash third-party driver and speaking in a loud, confrontational manner. Despite the severe nature of finding a pest on the delivery and the fact that I ordered through the Papa John’s platform, the manager refused to process a simple refund or offer any assistance. I had to contact the corporate office and DoorDash customer service myself just to get a refund for a health-risk product.
I believe regardless of which company delivers the food, the quality and sanitation of the product are the responsibility of the restaurant. This incident involves a crisis-level sanitation problem and a complete failure of leadership and customer service by the manager on duty. The manager’s unhelpful and rude response only compounded the initial issue. I strongly advise the owners to review their hygiene practices and immediately retrain or replace the defensive and rude management staff.
… moreMy order was delivered by a DoorDash driver (third-party delivery). When the driver handed me the food, I was shocked to discover a live cockroach on the exterior of the packaging. This is a severe public health violation that poses a major concern regarding sanitation in the food preparation, staging, or handling process, and is utterly unacceptable for any food service establishment.
I immediately called the store to report this major health hazard. The first employee who answered the phone was extremely kind, responsive, and seemed genuinely appalled by the situation. She was helpful and immediately sought to connect me with a manager to resolve the issue.
However, once I was connected with the manager on duty or who ever was in charge at that point if time, the interaction turned sour. Instead of showing concern, apologizing, or offering an immediate resolution for the contaminated food, the manager was immediately defensive, unhelpful, and incredibly rude.
The manager refused to take responsibility, claiming the issue was entirely the fault of the DoorDash third-party driver and speaking in a loud, confrontational manner. Despite the severe nature of finding a pest on the delivery and the fact that I ordered through the Papa John’s platform, the manager refused to process a simple refund or offer any assistance. I had to contact the corporate office and DoorDash customer service myself just to get a refund for a health-risk product.
I believe regardless of which company delivers the food, the quality and sanitation of the product are the responsibility of the restaurant. This incident involves a crisis-level sanitation problem and a complete failure of leadership and customer service by the manager on duty. The manager’s unhelpful and rude response only compounded the initial issue. I strongly advise the owners to review their hygiene practices and immediately retrain or replace the defensive and rude management staff.
My Luxury Kingdom
worst personal service ever! these two acting like they are sitting in their house couches.
not clean AT ALL,our receipt didn’t have any details and we got 1 cheese 1 pepperoni and it was 40 dollars.
the vibe in the place was awkward,the personal staff didn’t wash their hands,girl with a ponytail when shouldn’t be hair between her and the food,not wearing gloves,anyways…WORST PAPA JOHNS EVER,it should be close.
… morenot clean AT ALL,our receipt didn’t have any details and we got 1 cheese 1 pepperoni and it was 40 dollars.
the vibe in the place was awkward,the personal staff didn’t wash their hands,girl with a ponytail when shouldn’t be hair between her and the food,not wearing gloves,anyways…WORST PAPA JOHNS EVER,it should be close.
Guillermo Hernandez
Just received my “pepperoni” pizza delivery order. When I called the store to tell them about the mistake, I was told, “Well, there’s nothing we can do, the pizza already left the store.” I asked, “So, that’s it, tough, is that what you’re telling me?” I ordered and paid for something that I didn’t receive and the response is not an apology, not a can I offer you a credit, nothing, just….take it. Well, I’m only one person, so maybe it doesn’t matter to Papa Johns, or at least this particular store, but I thought I’d leave a message for anyone else ordering from this location.
… morecristian sori
Pizza is never ready when the app says so, to this particular store it always take them more than 15minutes after the app says pizza is ready
… moreMOD
Box had no seal, meat was undercooked and pizza overall was mediocre. To top it up, the driver call me to get directions on how to find my house, mind you the house number is easily visible from the street. I’ve order many times from this same place, this is the first time I have so many things to complaint about. Very unfortunate 🙁
… moreJose Rodriguez
Horrible customer service. Delivered cold pizza. Didn’t deliver everything else. Called them, they heard my complaint, left me on hold, and never picked up. Called three times after that and they immediately put me on hold with no pick up.
… moreAu Pas
Horrible parking spot! Horrible waiting time! Only 2 people working on a Sunday!
… moreD
My local papa’s pizzeria. The food is what matters, and the food is what I love from this papa johns. The staff is friendly and the drivers are kind, compassionate, and speedy. I can order pizza at the beginning of a big game and I’ll be eating by halftime. Only recommendation is to buy from here more than you already do.
… moreMarcelo Rux
I would like to order a pizza Hawaiian with thin dough but I would like with the regular dough not with a pre baked dough. I order before but I couldn’t. Probably the guy wasn’t in a good mood. Leave and find another place to buy a pizza. Please don’t complain “there’s no costumers”
… moreRaphael Sanchez
Do not order from this Papa John’s. They cancel your order and try to steal your money. I placed an order Saturday at afternoon. I go to pick it up and they say no order. The e-mail with the tracking says order ready to be picked up and there is a pending charge on my credit card.
… more