
Address and Contact Information
Address: 8021 W Sample Rd, Coral Springs, FL 33065
Phone: (754) 812-1948
Website: https://www.chabelosfamily.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Apparently they had 3 different options for the chicken sandwich but the waitress didn’t tell me and decided to do the one she like the most i guess.
The manager was nice, but the waitress told me that I had to take my food with me when I brought it back, basically telling me to take the food is didnt ordered with me on the way out.
It goes without saying that im never coming to this place and ill make sure to tell everyone I know not to go there either.
Again, 42 dollars for a chicken sandwich and 3 juices .
Upsate: Let’s clarify a few things, because your response is both defensive and misleading.
Yes, I was handed a menu and I ordered a chicken sandwich. The issue was never that I didn’t read the menu. The issue is that there were apparently three different ways the sandwich could be prepared, and at no point did your server ask me which one I wanted. In any professional restaurant, when a dish has multiple preparation options, the server asks the customer how they want it. That did not happen. Instead, a version was chosen without asking me.
So please don’t accuse me of “lying” or “difamando” your business when the reality is very simple: your server made an assumption instead of asking a basic question.
Also, I was very clear in my original review that the manager was polite and offered to replace the sandwich. I never criticized the manager. The problem was that by that point I was already in a rush with my children, including my 8-year-old autistic son and my 5-year-old daughter. Waiting for another sandwich to be prepared was not an option.
What actually made the situation worse was your waitress insisting that I had to take the food with me even though I didn’t want it. That interaction was unnecessary and unprofessional.
And now, instead of acknowledging a simple service mistake, you chose to publicly accuse a customer of lying and “defaming” your business. That response alone says a lot more about the professionalism of this establishment than my review ever could.
Customers leave reviews to describe their experience. Mine was not positive. If your reaction to feedback is to attack the customer rather than reflect on what went wrong, then unfortunately that only reinforces the impression that customer service is not a priority here.
I stand by my review.
I am used to traditional Chicha Morada made by hand and the one here is store brought so I recommend skipping that, everything else is amazing.