Address and Contact Information
Address: 6903 St Andrews Rd, Columbia, SC 29212
Phone: (803) 800-2069
Website: https://www.facebook.com/Tres-Leches-Bakery-369516910139040/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Tres Leches Bakery | Columbia SC – Facebook
Tres Leches Bakery and Cafe, Columbia, SC – Wanderlog
Tres Leches Bakery | Menu | Irmo – Uber Eats
Reviews
The owner is, quite frankly, the most unprofessional and unethical business owner I’ve had interactions with.
I reached out to Tres Leches to place an order of a custom-made cake for my partner’s birthday surprise. After over a week of back and forth and having to wait days for a response, I called and was finally able to finalize the order.
A picture of the desired design was provided and payment made via PayPal.
On the day of the scheduled delivery (after no response to say whether the payment made 2 days before was received, I decided to call to confirm earlier in the day. After 2 missed calls, I was able to finally speak with someone who claimed that she was unaware of any such order and will let the owner return a call, since I spoke to her previously).
I was finally able to get a fb messenger response from the owner who confirmed that the order will be ready for the afternoon.
In addition to paying $45 for a 6 inches cake and $22 for delivery, I also paid for a candle to be included which increased the amount by $3.95 – a total payment of $70.95.
When the order was delivered, it looked nothing like the picture that was sent (infact, it was a completely different cake). In addition, no candle was included despite being paid for.
Soon after receiving the cake, I reached out to the owner who said that they do not provide refunds. A dispute was then opened via PayPal, after which she reached out to say I can return the cake and she will provide the refund.
The very next day, the cake was returned untouched.
After ignoring my messages for 3 days following the return, she responded to say that she lost money on the cake and will not be ‘wasting her good vibes on me.’
I have no idea how this business has been in operation for so long if this is the way customers are being scammed and treated, without any remorse or apology whatsoever; much less a refund.
If you’re looking for a good bakery, look elsewhere.
Ps. They do not even deserve a single star.
Update: Recently got another cake here. No regrets. I can’t recommend this place enough.