

Leeann Chin is a fast casual restaurant chain located throughout Minnesota, North Dakota, South Dakota, Iowa, and Wisconsin. We specialize in our Grilled Bourbon Chicken, Cream Cheese Puffs, and Asia Fit Menu, which includes entrees under 400 calories per serving. Visit Leeann Chin near you today!
Counter-serve chain eatery offering a menu of contemporary Asian dishes with signature sauces.
Address and Contact Information
Address: 963 W 78th St, Chanhassen, MN 55317
Phone: (952) 474-2080
Website: https://www.leeannchin.com/restaurant/chanhassen-mn/963-west-78th-street
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Reviews
Great staff, good food, Will come again!
Dear Leanne Chin Management,
I am writing to express my profound dissatisfaction with the service I received at your Chanhassen location on 11/17/2025. My visit was unfortunately marked by a series of frustrating and disappointing interactions that fell far below the standard of customer service I expect.
Upon my arrival, I was next in line, yet I had to wait approximately six to eight minutes before anyone acknowledged me or took my order. This initial delay was just the beginning of a frustrating experience.
When I requested lo-mein noodles, the staff’s response was dismissive and lacked any form of courtesy. The attitude felt indifferent and unwelcoming, which was disheartening.
As the staff began to prepare my order, I noticed that the Mongolian chicken was placed aside carelessly, alongside other ingredients. Additionally, while replacing other items, water from the heating equipment dripped into my bowl, soaking my food. This incident was not addressed by the staff, and I had to point it out myself. Instead of offering an apology, the employee simply discarded my plate and provided a new serving that was noticeably smaller.
When it came time to serve the sesame chicken, the portions were inadequate, consisting mainly of small pieces and excess sauce rather than the generous serving I expected. The lack of care and professionalism was evident throughout the entire process.
Overall, this experience was one of the worst examples of customer service I have encountered. I hope that you take this feedback seriously and work towards improving the training and attentiveness of your staff to ensure that future customers do not face the same issues.
Thank you for your attention to this matter.
Sincerely,
Chris
Service quick and pleasant.
Had the Thai coconut chicken with vegetable fried rice and some cream puffs. All tasted as if it had been sitting out for a long time. Didn’t eat much of it.
Cost $16 with a bottle of water.
The veggies in both dishes were beyond over cooked. The potstickers were burnt. The floor was filthy. Just after 4:00pm the place should be immaculate, as they had only two people dining in. Place is way over staffed and overpriced.
It would have made a big difference if they had acknowledged the mistake and offered at least a quick apology or solution. Hopefully, management works on improving communication and customer service so future guests don’t face the same experience.