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Reviews
When we arrived, the restaurant was fairly empty, but we noticed that a large party of about 31 people was expected soon. Since it was our first visit, we took a few minutes to look over the menu before ordering. We requested two waters and let the staff know we needed a bit more time to decide.
After a short wait, our drinks arrived, but we immediately noticed they looked different. Upon tasting, it was clear they weren’t just water… they had a caffeinated taste. When our waitress (who was different from the initial staff that assisted us) checked in, we let her know about the mix-up. She quickly took care of it, and within a minute, we had the correct drinks.
Since we were unfamiliar with the menu, we asked our waitress for recommendations based on our findings on the menu. She suggested a half appetizer and a main dish we inquired that we could split. When the food arrived, it was the perfect portion, exactly as she described. However, we realized we hadn’t been given utensils or napkins. Unfortunately, our waitress was busy attending to the large party, so we had to wait for her to return before we could start eating. Once we got them, though, we dug in and wow, the food was fantastic! It was authentic, full of flavor, and absolutely worth it. Any minor service hiccups quickly faded into the background because of how good the meal was.
After finishing, we had to wait a while for our waitress, as she was still occupied with the other side of the restaurant. Eventually, we flagged someone down for to-go boxes and the check. To speed things up, we gave our payment right away, but it still took quite a while to process. When we reviewed the receipt, we noticed we had been charged for two sodas ($4.50 each) that we never ordered. I walked over to speak with someone, and a supervisor came over promptly. She offered to refund us in cash, which was appreciated.
Overall, it seemed like an off night for service, which happens; we understand. But the real highlight here was the food. It was absolutely delicious, and we’ll definitely be back, hoping for a smoother experience next time.
For management reading this: I’m always transparent and fair in my reviews, and I believe in giving businesses a second chance. We look forward to returning and enjoying another great meal, hopefully with improved service!
Edit: we’ve been back 3 times now and it’s been consistently delicious and we’re always so happy to see Jesus, he’s the best!