Prince Livingston
I’ve came to this location a handful of times. It’s 50/50 on the service. The manager here Leslie eden is very disrespectful to the customers and has the attitude of a miserable person that likes to abuse their power at work because they have no control in their own lives. The first time I as disrespected was August of 2024. I would order through the app in the drive thru and immediately would tell the order taker that I wanted my chicken a specific way. This time the manager Leslie raised her voice at me and said ” next time we will not do this for you, you need to call ahead if you want something specific. I tried to explain to her that in the app it wouldn’t let me modify it and she didn’t care. After that interaction I went back about 2-3 more times since. The last time I went i politely asked if I can get 4 pieces of chicken dipped. Leslie was rude and said no they can’t do that because it’s apart of a promotion. What chicken place do you know that doesn’t dip chicken upon request? Not many. It’s weird behavior and unacceptable. She loves to give people here a hard time because she’s mad at how her life is. Nobody told her to work here. I then asked her why she couldn’t dip the chicken and she followed with ” I just told you, do you want the meal or not” and then I said yes and she said “k” and ended my order although I wasn’t finished. When I got to the window she made sure she wasn’t cashing me out because she knew she was being rude and uncooperative. Me at the window starts to express my frustration to the cashier at the window thinking it was Leslie the manager who, mind you, has many complaints about her in the comments and the higher management won’t do anything about it. It was a different person, and they just said ” sorry” like that was going to fix anything. Then, Leslie comes up to the window and says ” you will not talk to my employees like that as if she wasn’t being Ursula herself and slams the window in my face and flipped me off. The corporate manager must love her here and the 2.9 stars they have, Probably because she gets to treat people unfairly and this world was upside down for a long time, good was bad, and bad was good. Not anymore, you will get the energy back that you put out. I won’t ever be coming here again.
This place will get shut down soon just like the KFC location on meridian because of their horrible customer service.
… moreKim Fortney
As I have not been to this location I was not as impressed as I was hoping. The Staffing was sloppy and not much help, they were not willing to offer any assistance with coupons or promotions and when I asked if I could find a coupon online they told me they were corporate and could not be used in their store. There were deals to be had such as the five buck fill up , but since I was not aware and not a current customer of KFC I did not spot them right away and so his meal was $11 for lunch. I am including pictures as you will see for $11 he did not get much. In the future I will choose a different location as this one seemed not well managed and quite honestly the staff really could have cared less. Really disappointing. Also when we arrived that both doors on the side of the parking lot not the drive-thru for locked and I told the employee about it she could have cared less period as a person I was with was disabled it was a little nerve-wracking to have to walk along the side with the drive-thru to get into their building.
… moreDavid J Tugaga
A pretty nice place, cute and experienced service lady that is very helpful. The staff looks professional and eager to help you with your order. Great customer service. Great job KFC in having a positive lady taking orders!!!
… moreTravis Farley
What a joke. I was excited to try the Cheetos chicken sandwich and I got home to this. Two little chicken nuggets on a bun. Not going to be back to this location.
… moreWhitney Stalder
They were quick and polite. That was good. But you need to change your oil/grease. Long long ago, I worked at KFC for 3+ years In high school. I liked it. However, it’s changed a lot. We ordered the #10 popcorn chicken combo. That was awful! The chicken was very dry with a bad after taste. Same the frys. No sauce or butter for the biscuits, either. You can do better. We threw it away.
… moreLana Duckworth
I went through the drive-thru at the dinner hour, between 5-6pm. The people were friendly, but I had to wait to the side for my order to be completed. It was a large order, so that is understandable. When I got home, I found my order was not right and the chicken was overheated, very dried out and not tender and moist, like it should be. The side dishes were good, but I was a little disappointed, overall.
… moreBrandye Gronzo
Extremely quick & friendly service, nice clean location. That’s the good- The bad is that no matter what location I’ve gone to the chicken is hard (nearly rock hard) the cheese never melted or warm, the potatoes cant complain but the biscuits hard to swallow. I think I’m disappointed to a point of being done trying and thinking location will change how the food is served. KFC Is completely outdated and should step up their game or atleast cook the food the same day its served.
… moreJam Pam
Go to popeyes instead. So much better in my opinion and the customer service is a lot better than here. The chicken was cold, dry and not crispy but salty. Never again!
P.S: They also messed up my order and refused to change it, even after asking nicely.
… moreShaina Chiri
Cheetos chicken sandwich is so gross. I don’t know what happened to KFC I used to love everything as a kid. But now everything just tastes like they poured 10 lbs of salt on it. Other than the food, I would give the staff a high rating it is clean and they were very nice.
… moreCandace Morvan
Im not sure whats going on here …. Whether most the employees here are new and in training or what but i ended up having to wait 30+ minutes for popcorn chicken (I ordered a 3 piece meal and the famous bowl …. Pretty standard if you ask me)!
At one point they had at least 5 vehicles pulled off to the side to wait for their order. Im pretty sure i was forgotten about which is why i waited so long but when they did finally bring me out my order, it was wrong! I had to pull back around the drive through and wait for them to correct my order which again they got wrong. They gave me crispy chicken when i had ordered original. The employee THEN informed me that they were out of original. Umm it might be nice to let the customer know when they are ordering their food, not after!
Super dissapointed and the whole situation was beyind frusterating. I didnt even get an apology for the extrmely lengthy wait time or the order errors. Poor customer service and they need better management there.
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