Steva Pacheco
Food came with half the ingredients, called to speak to a manager left on hold 10 mins, called back 2× they didn’t want to answer 1. Talked to Kiara Tierra something like that, very immature unprofessional and rude!!! She needs to be retrained she needs better customer service skills or she needs to be fired… The manager couldn’t be bothered she needs to be fired. $30.00 person lettuce a little bit of rest and chicken flakes I’ll put your logo should be ashamed of himself at this location
… moreJesús Pili
I found a bone that almost broke my tooth, and besides being extremely seasoned and salty, I ordered a double chicken tostada to go and had a very unpleasant experience.
… moreKatherine Vasquez
Almost choked on a piece of foil in my salad.
Usually I’m ok with eating here but after this I am not.The lady that answered the phone was nice she offered to exchange and give me a new salad but I think I’ll pass. She did mention she will address it to the prep person I hope they do and they are more cautious and careful. I rather have slow service than a rushed job to get the order out to prevent this from happening.
… moreBarrett Lobdell
When I came to this el pollo loco it was clean amd the staff was fast friendly and the chicken tasted good
good no complaints.
… moreBucs Fan
My favorite stop for the best salads and burritos everyone is super nice and food is fresh and delicious
… moreManny Davila
Asked for a classic Brito combo they forgot to give me my drink so I asked for it then on the way home I realized they never even gave me my chips they forgot the whole combo part and we’re going to give me a just the burrito
… moreNessa
Worst place to be when you’re hungry and in a rush. Went around 3:00 p.m. just me and my pup to get something for the road .I ordered online. My order was a guacamole chicken burrito with the large drink and a kids meal for my pup. We did the online order ahead of time and went through the drive-thru to pick up. When I went to the drive-thru to pick up the poor guy stated that he was working alone and that he would bring out my order once it was ready if I could park in the front. I told him okay and waited 30 minutes. After 30 minutes I went through the drive-thru again waved at the guy and he said he was so sorry because he was working alone. I sympathized even though I was still waiting for it and I have somewhere I had to go. When I got my food it was cold and I was missing the drink. I let the guy know that about the drink and that the food was cold. He just apologized again but because I had to go. No one helped him and that was unfortunate. when I looked behind him as he was getting the large drink I saw that the line crew was just messing around. It’s such a shame. In the end the order was wrong. That chicken guacamole burrito had only beans and really hard leftover chicken that had been chopped hours ago.
… moreMekep Nava
I love this place. You can’t go round with getting a Pollo Loco bowl for five dollars.
… moreDemetrias Scott
Food is usually pretty good. They just don’t always make my order as requested. I say no beans and get them often. The mac n cheese is watery and horrible now!
… moreMiguel Cordova
Pollo loco tacos with no chicken really crazy
4/15/21 4:00pm drive thru
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