Hours
| Sunday | 1–11 PM |
| Monday | 1–11 PM |
| Tuesday | 1–11 PM |
| Wednesday | 1–11 PM |
| Thursday | 1–11 PM |
| Friday | 1–11 PM |
| Saturday | 1–11 PM |
Address and Contact Information
Address: 38 Riverside Ave, Medford, MA 02155
Phone: (781) 628-2168
Website: https://matsubamedford.com/
Menu Photos
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Reviews
We (4) made a reservation for this place on a Friday night (7:30) after seeing the glowing reviews and we left very disappointed just because of the service. The food was actually good, but the service was atrocious.
First off, we never got our drinks, which were simple diet cokes and a Japanese soda. Second, two of the 5 dishes we ordered came out wrongly. Our server (young man with glasses) barely stopped by our table to make sure we were okay and we ended up having to call another server (long-haired lady) for what we needed.
We brought a cake to this establishment because it was my birthday and we were told it was okay, in fact they offered to put my cake in the fridge, but quickly after we finished our food and our dirty plates were taken away, we were dropped the bill on the table, nobody offered dessert, hot beverages or plates to cut the cake we have brought. Honestly this was incredibly rude, we felt we were getting rushed out and the restaurant was by no means busy.
When we received the check, the sodas that we never got were there, so we called the server (the lady that ended up serving us, not the inicial guy) and we told her we weren’t done there, that we would like to order a cup of tea and a couple of plates to eat the cake we brought.
As we were taking pictures of the cake and of us, this server asked if we wanted a picture of all of us and we said, sure why not. I was trying to hold the cake up for the picture and the server goes “hurry up”…ok that was honestly the cherry on top, I started laughing, lol. The service in this restaurant was atrocious. Nobody apologized to us for the wrong dishes we got (and for that, obviously our food got delayed), or for not giving us our drinks at all, nothing. It was extremely rude and we left so so disappointed. I would say, again, the food was good and I might try it again for a carry out/pickup order, I would NOT go eat inside this restaurant.
After we ordered, we just got waters for the table. Our water had something floating in it… it looked like tobiko and dust feathers? It was hard to tell. Embarrassingly, I asked for another water for my partner (mine had stuff floating in it too but his was worse) and she brought back another glass. It didn’t have anything floating in it, but it had this gross snot? thing stuck to the side of the glass. Needless to say, my partner didn’t drink from that either. I’m not sure how you could trust the dish washing facilities at this restaurant.
At least our food tasted good, and the sushi was very well made. The fish tasted fresh.
Only at the end of the night when we paid and left her a tip did she smile at us. We’re walking away from this restaurant knowing we’re not coming back, even though the food was good.
The edamame was tender and cooked perfectly with the right amount of salt. The asparagus and garden rolls were tasty and a nice change from the typical options of only avocado and cucumber. The fried rice was really good.
Will definitely be back!