

Enjoy your favorites at home with curbside pickup. View our online menu and place your order To Go. Or come in and enjoy American comfort classics in a place that feels like home. Try our signature Homemade Chicken Pot Pie, baked-in-house Honey-Butter Croissants, or our slow-smoked Baby Back Ribs, all at affordable, family-friendly prices. It’s simple – at Cheddar’s Scratch Kitchen, we do things the right way, not the easy way, so you can get a lot, for not a lot. Come try us today!
Family-friendly chain serving American comfort food with a Texas twist, plus cocktails.
Address and Contact Information
Address: 201 E Central Texas Expy #1000, Harker Heights, TX 76548
Phone: (254) 519-1200
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Reviews
We were having a family birthday dinner with 5 adults and 2 toddlers on a Sunday night. Since they don’t take reservations, one member of our family got there early to get us on the list, because we had follow-on reservations at another venue for a family event. We were all seated just before 6 pm, the time we thought we needed in order to make our other event at 7:50, giving us an hour and a half to get our food and eat (we needed to leave the restaurant by 7:30). We got our drinks and ordered right away, but unfortunately, our food did not come out until after 7:10 pm. We rushed to eat, but my wife’s pork chops were too salty for her to eat. Even our daughter’s steak was overly salty. We did not have time to send the food back, although they did credit us for the pork chop meal. The server told us there was a large party on the other side of the restaurant that was slowing down the kitchen.
The food was well below average for our meal. I got the Monte Cristo sandwich to try something different, and it was a big mistake. Overall, we were disappointed with our meal and were surprised how much of a different experience we had from past meals here. The server was fine, but the food services as well as the food taste were disappointing. There was not enough time to even talk with a manager, because we were already late leaving for our follow-on event.
ORIGINAL REVIEW:
My wife and I were out shopping and stopped at Cheddar’s in Harker Heights on a Tuesday for lunch at 12:30 pm. We have been at this location several times over the last couple of years and the food has always been good, as it was for this meal. Compared to similar restaurants of this type, the prices are also reasonable.
We started with the Homemade Onion Rings, which are served with ranch and Cajun dipping sauces. This was a large tower of onion rings that could be shared by a party of 4. The onion rings were cooked right with a crispy coating and were not overly greasy. We both enjoyed the onion rings, and I really liked the Cajun dipping sauce. The server brought us two Honey Butter Croissants to try. Wow! They were light and fluffy, and we loved the honey butter drizzled over them. My wife got the Philly Cheesesteak with fries. It is a large sandwich, and it was good, but there could have been more seasoning or maybe some mayonnaise to give it more flavor. I got the Full Rack of Baby Back Ribs with a loaded baked potato and cole slaw. The rib meat fell off the bones and the flavor was good, except that some of it was a little dry. The ribs were meaty, and it was an extra-large portion. If you are going to get ribs outside of a BBQ place, this is an okay option.
Overall, the food was good, and we enjoyed the meal. Our server, Liz, was very friendly and attentive. It was not crowded during lunch and because of the reasonable prices, it is a good place to stop and grab some food.
Now on to the food. The food really really horrible and over cooked. The ribs were extremely dry. Everything was drenched in salt. The two people that were with me also had food drenched in salt. I informed the waitress who talked to the manager who gave her a card for a free appetizer to give to us. We paid our bill that was over 100.00 and left. The Cook on January 21, 2026 should not be a cook and the manager needs hospitality training. The manager never came out to address the situation but instead dismissed us with a coupon card for a free appetizer for next time. I’ve never experienced food drenched in salt like that. It was a crazy experience
Our server referred to my cousin as “Pookie,” which is not only unprofessional, but also tied to negative stereotypes — including a well-known drug-addicted movie character. That is not her name, not a term of endearment, and certainly not appropriate for a professional environment. Being addressed like that in public was offensive, disrespectful, and beyond inappropriate.
When we informed Manager Rebecca, things only went downhill. She offered to comp the meal, but the problem was never financial. It was about basic respect and proper handling of a serious concern. She assured us she would “take care of it,” yet we watched the same server continue serving other guests as if nothing happened.
Instead of demonstrating leadership, she switched our server and chose to send an African American server to our African American table. That decision felt stereotypical, tone-deaf, and created even more discomfort.
When I got home, I called to get the server’s name for my review. Suddenly, no one seemed to know who I was referring to. I asked for Rebecca, and she refused to come to the phone — even after THREE call attempts. I spoke with Mia and Dearius and could never get the manager on the phone. At that point, it was obvious she never intended to address the situation. She simply said whatever she needed to in the moment to quiet the issue.
There was never an apology from the server!! Let me add cold food and orders were mixed up. That really let us know it probably would not be addressed.
A birthday dinner should never end with this level of disrespect and frustration.
I will be emailing corporate, because the way this was handled — and then ignored — is unacceptable and unprofessional. Cheddar’s needs serious training on cultural awareness, customer respect, and accountability.